Suspicious white stains on couch. Shockingly low water pressure. Found other people's belongings on the floor under a chair so I'm positive there was no vacuuming. Big room but I'm feeling pretty gross in here. Update: I just found an arc of bodily fluid on the wall above the toilet paper holder. I’m not sure what it came out of, but I’m positive no one at this hotel cares about the cleanliness of their rooms. Quality control is clearly non-existant. Picture added of body fluid spray.

This hotel has potential but far from exceptional. The rooms are okay, however, the service here is horrible. We stayed here for two weeks and we were lucky to get our room cleaned or get fresh linens and sheets. The desk staff were far from helpful. We will never stay here again and suggest that no one else does either!

Digital key didn't work because my assigned room was never cleaned. Valet parking was $45 and a must, but it's a downtown hotel. The lobby was unclean. Shredded paper and spilled hot sauce on the floor. I was not welcomed as a Hilton Honors member. At night and still at 11 am there were many bags of fast-food trash outside guest doors. Breakfast was pretty good and I was impressed there were some options I'd never seen, like tortillas and sauces. Clean and food was kept topped up.

We visited for one night. The staff are very friendly and helpful. The room was clean. Valet was pretty quick too. The only issues were that there was no soap in the hand soap dispenser and no bar soap. There were only two sets of towels. The view from the hotel is mostly a parking garage. It’s an affordable hotel and a nice area, with a lot to do nearby. I don’t suggest adding on the valet when booking online, as the valet service has their own way to pay and you may be charged twice for valet. However the hotel staff did immediately correct the charge when I called.

This new extended stay hotel is located but two miles from the Atrium Health Carolinas Medical Center and ideal for those that face surgery and stays at this hospital. The hotel staff was exemplary in meeting our needs - be it information of best taxis, extra room service, and hospital discounts. The General Manager, Nicole Clyburn truly cares about her guests, and her management style is reflected in her first-rate staff. Kudos to Ms. Yancy, her front desk manager, and Salma, an outstanding receptionist. The staff deserves a five -star rating. This extended stay hotel is worthy of an overall five-star rating.

Our room very clearly had not been cleaned. Shower was covered in someone's hair and shower floor was Grey with buildup. Toilet was dirty, fridge was dirty, dust everywhere. Vallet is stupidly expensive, would have preferred it be included in room price or disclosed a lil better. Breakfast was okay, small space for the amount of people, BUT this may be because there was a cheerleaders comp and the hotel was SWARMED with young children, walls are crazy thin we heard screaming crying children all night. Bed was soft as a cloud! I just feel like they are charging upscale prices for dirty loud rooms

With honest reflection this is the worst Hilton brand hotel stay I have had in close to 15 years. I have traveled globally and a loyal Hilton customer maintaining Diamond status prior to retirement. Lets start with the room. Missing amenities: Toilet paper, coffee, the 1 creamer was rancid. No (zero) flatware in the room leaving me to a scavenger hunt at night. Unattended children everywhere keeping quests from accessing breakfast, not the it would matter because everything was empty. Empty like after 20 minutes I just walked out. Not even a plastic fork! The lounge was supposed to open at noon according to the hotel page. It finally opened at 5:00pm on Saturday but the kitchen was closed.... Booked because of an outdoor area with a fire pit which I found destroyed. Even the diet coke that I got from the pantry was flat. Would have loved to discuss it with the desk staff but they were either tied up with what appeared to be other complaints or not visible. All things in life are never perfect but this was truly a miserable stay.

I was a bit apprehensive about traveling alone with my two daughters to Charlotte, but this is one of our best hotel stays we’ve experienced. Our room was clean, spacious, and we utilized the kitchenette many times during our weekend stay. The fitness center was very nice and the staff was very friendly and courteous to us. The valet staff was great as well. We felt very safe here- my only complaint is that parking is expensive, but this is typical of larger cities. I would absolutely stay here again.

I stayed one night at this property for business travel and unfortunately the experience did not match Hilton’s usual standard, mainly due to lack of transparency and communication around fees, parking, and guest service. 1. Unlisted $100/Night Incidental Hold (Up to $300) During digital check-in, the Hilton app displayed only my room and tax total of $150.98 for the per diem rate of $131. There was no notice or line item indicating a $100 nightly incidental hold — nor the fact that the hold could go up to $300, even for a one-night stay. Hilton’s own policy states that the app should show an estimated authorization amount, and that didn’t happen here. For business travelers on per diem, this lack of transparency creates avoidable financial stress. 2. No Self-Parking Without Prior Notification Upon arrival, I was informed that no self-parking was available due to a special event in the area, making the $45 valet the only option. The nearest lot does not welcome in and out or overnight guests. A simple notice to guests would have been fine. Local security said even parking in a garage would yield waking up at 4-5 AM to move the automobile. There was: • no notice in the app • no pre-arrival email • no alert during digital check-in • no on-site signage indicating limited parking This should have been communicated in advance, especially since valet is run by a third-party company with its own separate charges and hold procedures. 3. Confusion Between the Hotel and the Third-Party Valet The valet service operates independently, which resulted in: • separate charges • separate holds • separate rules • minimal explanation This added another layer of confusion and should have been clarified upfront. 4. Front Desk Professionalism Concerns While checking in, I overheard front desk staff openly complaining about another guest who requested four towels and eight washcloths — questioning the “why” out loud. Regardless of the situation, discussing guest requests in front of other guests is unprofessional and uncomfortable to witness. 5. Check-In Disorganization The explanation of charges and holds only happened after the authorization was processed. There was uncertainty around amounts and limited clarity. As a guest, this felt inconsistent and left me unsure of what was actually being charged or held. 6. No Clarification Upon Checkout At checkout, I wasn’t asked about my stay nor offered any opportunity to provide feedback directly — another missed hospitality touchpoint. 7. Room & Facility Notes While the room itself was fine and met basic expectations, the stay was overshadowed by the operational issues above. Communication and transparency are just as important as comfort, especially for business travelers. ? In Summary This stay ended up being significantly more expensive than expected due to: • a hidden or undisclosed $300 incidental hold, • a mandatory $45 valet not communicated before arrival, • and unprofessional interactions witnessed at the front desk. The hotel itself has potential, but the lack of clear, proactive communication created unnecessary inconvenience. Transparency is key, and I hope this feedback helps improve the experience for future guests.

Everything about my visit was outstanding. The front desk staff (specifically Salma, Tori, and Fab) were welcoming and went above and beyond to make our stay smooth. The valet team was prompt, friendly, and professional, truly top-notch service. The room was spotless and comfortable. I couldn’t have asked for a better experience and will definitely be back!