Not friendly service at valet or front desk. Rooms are nice, big, and clean. Valet is $45 per day. It was not a good location for me because I was traveling by myself and the area did not feel safe to go out alone. There is a parking lot close by that is much more affordable than valet, but did not feel safe walking to the car alone. Would not stay here again.

I stay here very often I have been staying since they first opened. I at least visit 8/10 times a month, but my LAST two experiences was horrible service wise and it was the exact same employee. Denise (spell check) she works in the morning is very rude and unprofessional. I’m a diamond member and they always treat me so well ALL the staff except her for some reason. I received complementary checkout at 1pm, my door was knocked on all morning which could have been a mistake. So I did oversleep from being woke up several times. At 1:22 she called my room as I was grabbing my things telling me I will be charged a late fee which is fine. I get down to the lobby she says “what room are you checking out of” as I was walking out I told her “ you will be charged 120$ “ I said well how much is just another night she rolled her eyes. I asked to speak with management and a tall nice guy came out he noticed I’m a frequent visitor and he instantly resolved the situation, while having to tell her to remain professional. I never had this issue there they have some of the BEST staff and management in my opinion. BEWARE OF HER AS SHE IS VERY RUDE IN THE MORNINGS.

Hotel is nice and clean. For the most part everyone is nice and professional. I come to this location very often. The last two encounters have not been great at all ! The front desk worker Denanise (spell check) was really rude both times ! The first stay I didn’t let it get to me, but today was ridiculous ! She tried to over charge me as well ! One manager fixed the overage and said something to her because I complained… I will probably never stay here again. Especially if she’s working !! And to make things worse I’m a diamond member. I’ve NEVER had these problems before she came.

Suspicious white stains on couch. Shockingly low water pressure. Found other people's belongings on the floor under a chair so I'm positive there was no vacuuming. Big room but I'm feeling pretty gross in here. Update: I just found an arc of bodily fluid on the wall above the toilet paper holder. I’m not sure what it came out of, but I’m positive no one at this hotel cares about the cleanliness of their rooms. Quality control is clearly non-existant. Picture added of body fluid spray.

This hotel has potential but far from exceptional. The rooms are okay, however, the service here is horrible. We stayed here for two weeks and we were lucky to get our room cleaned or get fresh linens and sheets. The desk staff were far from helpful. We will never stay here again and suggest that no one else does either!

Digital key didn't work because my assigned room was never cleaned. Valet parking was $45 and a must, but it's a downtown hotel. The lobby was unclean. Shredded paper and spilled hot sauce on the floor. I was not welcomed as a Hilton Honors member. At night and still at 11 am there were many bags of fast-food trash outside guest doors. Breakfast was pretty good and I was impressed there were some options I'd never seen, like tortillas and sauces. Clean and food was kept topped up.

We visited for one night. The staff are very friendly and helpful. The room was clean. Valet was pretty quick too. The only issues were that there was no soap in the hand soap dispenser and no bar soap. There were only two sets of towels. The view from the hotel is mostly a parking garage. It’s an affordable hotel and a nice area, with a lot to do nearby. I don’t suggest adding on the valet when booking online, as the valet service has their own way to pay and you may be charged twice for valet. However the hotel staff did immediately correct the charge when I called.

This new extended stay hotel is located but two miles from the Atrium Health Carolinas Medical Center and ideal for those that face surgery and stays at this hospital. The hotel staff was exemplary in meeting our needs - be it information of best taxis, extra room service, and hospital discounts. The General Manager, Nicole Clyburn truly cares about her guests, and her management style is reflected in her first-rate staff. Kudos to Ms. Yancy, her front desk manager, and Salma, an outstanding receptionist. The staff deserves a five -star rating. This extended stay hotel is worthy of an overall five-star rating.

Our room very clearly had not been cleaned. Shower was covered in someone's hair and shower floor was Grey with buildup. Toilet was dirty, fridge was dirty, dust everywhere. Vallet is stupidly expensive, would have preferred it be included in room price or disclosed a lil better. Breakfast was okay, small space for the amount of people, BUT this may be because there was a cheerleaders comp and the hotel was SWARMED with young children, walls are crazy thin we heard screaming crying children all night. Bed was soft as a cloud! I just feel like they are charging upscale prices for dirty loud rooms

With honest reflection this is the worst Hilton brand hotel stay I have had in close to 15 years. I have traveled globally and a loyal Hilton customer maintaining Diamond status prior to retirement. Lets start with the room. Missing amenities: Toilet paper, coffee, the 1 creamer was rancid. No (zero) flatware in the room leaving me to a scavenger hunt at night. Unattended children everywhere keeping quests from accessing breakfast, not the it would matter because everything was empty. Empty like after 20 minutes I just walked out. Not even a plastic fork! The lounge was supposed to open at noon according to the hotel page. It finally opened at 5:00pm on Saturday but the kitchen was closed.... Booked because of an outdoor area with a fire pit which I found destroyed. Even the diet coke that I got from the pantry was flat. Would have loved to discuss it with the desk staff but they were either tied up with what appeared to be other complaints or not visible. All things in life are never perfect but this was truly a miserable stay.