Wanted to write a review to possibly keep someone from making the mistake I did in staying here. The service was ok.. Some of the desk clerks were nicer than others. My probably was as follows. On two separate evenings my room was entered by a customer given the wrong room. Mind you I stayed four nights Next parking Parking is 15 dollars a night to park at the hotel we're paying 100 plus a night for. Ridiculous. They also charge a 200 dollar incidental charge and they do not even advertise that part. I get hotels so this but never have I had 200 dollars put on hold at any stay and I travel allot. They deduct parking from the 200 and the remainder take 5-7 business days to get back. The rooms don't even have microwave and breakfast buffet is 20 bucks as well. I would not recommend this place unless any of what I'm complaining about is not a issue for you.

For the amount of money paid for this room, it definitely wasn’t worth it. To begin with, when checking in we weren’t told about any amenities. As far as breakfast you have to pay extra when booking your reservation, and it’s $22 per person. It was just as basic as any other continental breakfast so I’m not sure why they charge a fee. We were also told there was an omelette station and there wasn’t. When we checked in we should’ve been given our breakfast coupons, but they failed to do so and we didn’t know until we tried to get our breakfast so the inconvenience of going to the front desk for those was pretty annoying. We went to the pool an hour after it opened and were told that there were towels down there. There weren’t and no one brought any the whole two hours we were there. We had to ask someone when we came back in. After that we went to the front desk to get a towel from there and they said someone would be sent to our room with them (as we’re dripping wet). Housekeeping was on our floor when we got upstairs so we removed the dirty towels we had and asked for new ones. She proceeded to tell us she couldn’t give us any towels when she had a whole cart of them. We got towels about 30 min later. Also the pool hadn’t been cleaned. So many things were floating in the pool and the chairs hadn’t been cleaned off. We also asked about the fitness center and it was currently closed due to water damage but we were offered a walk through if we wanted to try it out? This hotel was not worth the price and I would never come back. 2/10.

I stayed here because of mechanical problems with my plane, I missed my connecting flight. I know the Doubletree Hotels are nice! The beds & pillows are always sooo comfortable...and the warm cookie always adds to the homey touch! But, it was the special touch of the 2 people at the desk that made it so much better. They greeted me with big smiles on their faces. They made me feel welcomed and made me laugh. It helped put a great ending to a chaotic day. They gave great suggestions to find good food in the area and I will always appreciate them!!

Our flight was delayed and they put us as a “no show” and made us call our travel agent to receive the payment card on file. Once my travel agent called them and provided a number for them to call and get CC information, the front desk staff (I think Dave was his name) started complaining about having to do the travel agents job. He then told us “call us next if you’re running late” yeah…let me figure out away to call you from 35,000 ft for a room we already booked and paid for. We didn’t receive a email or courtesy call asking for check in times. 2. None of the rooms have a safe! If I knew this before I booked, I wouldn’t have even booked this hotel. If you’re a person who needs a safe (you know who you are) don’t book this hotel. Maintenance staff said “oh yeah we’ve been thinking of putting safes, just haven’t done it yet” 3. The room AC vent sits right above the bed. You get the luxury of listening to an old ac unit that sounds like a jet engine. 4. We booked the shuttle to leave at 5:30am the night before. In the morning we were told it only runs on the hours. They’re sign literally tells you that you can book the shuttle between the hours. Worse hotel experience of my life

Pleasantly surprised by this location. I’m a diamond member and this was my first visit. First i was met by Clifford i think and he so cool. He hooked me up with a warm cookie and a complementary upgrade for being diamond. I came down for a drink later at the bar and was served by “Q”! She was also a pleasant and easy to talk to. Great attitude from everyone i met. I will definitely return. It was also pretty cool to see the drones cleaning the window.

Star was the front desk attendant that helped me and she was by far the kindest attendant I've had the pleasure of interacting with. I was exhausted from a long business trip and she was the bright spot of the night. Kind, attentive, and inviting. Amazing talent for customer service!

I have stayed here multiple times over the past month. Multiple days at a time. The staff is amazing. They make you feel remembered. The menu is short, but the food is delicious. Hands down my favorite place to stay while in Charlotte.

I’ve stayed at DoubleTree by Hilton South Charlotte Tyvola several times over the years, and I can honestly say that this property is heading in a great direction. It’s obvious that there has been a positive shift in management, and the difference shows in both the service and overall guest experience. The staff was incredibly friendly and accommodating throughout my stay. A special shoutout to Easter in the restaurant, she is absolutely wonderful! Not only does she make some of the best sweet tea you’ll find anywhere, but she also made sure we were well taken care of. And those famous DoubleTree cookies? Fresh, warm, and delicious every time we asked. I was also impressed when General Manager KD stopped by. He was clearly on his way to handle other responsibilities, but he took a moment to give us his full attention and genuinely asked if there was anything we needed. That level of hospitality and personal engagement speaks volumes about his leadership style. Like many established hotels, there are a few areas that could benefit from some cosmetic updates, as some features are a little dated. However, the foundation is there, the atmosphere is improving, and the team is working hard to elevate the guest experience. Honestly, if ownership gives KD the freedom and resources to fully implement his vision, this property has the potential to become one of the standout hotels in the Charlotte area. Overall, this was a great stay. The hospitality, customer service, and positive energy from the staff made all the difference. I look forward to returning and seeing how much more this hotel continues to improve.

I got a day pass for the pool, not crowded right now as it's early in the season. Perfect for a solo day trip. Dale is fabulous, helpful, and attentive. Will be back soon!

In a time where genuine customer service can feel rare, the level of care, professionalism, and support I experienced from Teirra Francis and the entire hospitality team was truly refreshing and deserving of recognition. I had the honor of planning the event design for the Total WombMan Conference hosted through Unity and Love Ministries in Charlotte this past weekend, and from the earliest planning stages over several months to the final execution of the event, Teirra consistently went above and beyond. She was responsive, patient, kind, attentive, and always willing to help in any way possible. Her calm and supportive presence made an incredible difference during a very demanding and meaningful event. I would also like to recognize Mike, Esther, and the banquet and hospitality teams for their professionalism, teamwork, and genuine care throughout the weekend. Every interaction reflected excellence in customer service. I don't recall the Lead over Banquet's name, but he was there when I arrived at 7am Saturday morning and still working after 6 when I was loading up. He maintained the same energy and was very helpful to me. Thank you, Sir. One moment that especially stood out was early Friday morning when a young lady on staff — who I’ll simply call “Angel” because I unfortunately did not catch her name — saw me unloading and transporting a large amount of event supplies by myself. Without hesitation, she stopped what she was doing while heading into work and helped me pull the luggage cart all the way to the ballroom. It may seem like a simple gesture, but acts of kindness and willingness to help like that go such a long way when your hands are literally full. Experiences like these remind you what true hospitality and customer service should feel like. Thank you all for making such a lasting impression, including GM, Kendale. Very approachable, saw several times in hotel greeting people which was very nice to see.