Stayed here due to cancellation of our flight (and many others!) due to weather. It was late and a lot of people were arriving from shuttles to check in and guest attitudes were poor at best. The staff was amazing!! So courteous, calming and able to soothe people and remain upbeat during a trying time for both staff and guests!! So glad we chose Hyatt!!

It was overall a good experience. Shuttle was provided from the airport and scheduling worked well. Service was great from the staff and location was great since it was pretty close. The rooms were spacious and amenities were great as well. Only issue was that the handle for the shower door was rusted to a point where its probably a good idea to replace it. Easy and cheap repair that would make it better than rusted handle. Breakfast was regular breakfast. Toast, pancakes, eggs, cereal etc. Smaller seating but basic and good enough. Recommend if you are traveling to charlotte late and need to get to a hotel nearby the airport. The handle was the only thing that I could think of, it was good experience throughout.

I have stayed here often for my work because it has good value and location- near airport, choices to eat, and quiet business park. The hotel is managed very nicely and kept clean and orderly. They include breakfast that is done quite nicely each morning by lovely ladies. They have a convenient 24hr shuttle to the airport. Everyone has extended kind courtesy to me. Special mention to Adriana, Marquita, Carol, and Marcela. Of course I am indebted to Ahmad for getting me to the airport timely. Also thanks to Shayla and Bree for the positive energy and professionalism.

Unfortunately, this stay was disappointing compared to previous Hyatt experiences we’ve had. We understand that daily housekeeping is no longer standard, but during our stay we did not receive maid service until the 4th day of our 5-night stay. On Saturday, after no service, I went to the front desk to ask about it and get fresh towels, only to be told housekeeping was every 3 days. Even on the 3rd day, however, our room still had not been serviced. By the time housekeeping finally came, the small trash can in the room was overflowing and we had already gone to the desk to get an extra trash liner ourselves. We were also only provided two drinking glasses in the room, and those were not replaced until the fourth day either. The biggest issue came when our son joined us for a couple of nights and attempted to use the sleeper sofa. One of the support feet was missing, causing the bed to lean sharply to one side and nearly touch the floor, making it unusable. When we pulled back the sheet, there was also a large stain visible on the mattress cover, which was pretty unpleasant to discover. To their credit, the front desk staff was polite when we mentioned the issue at checkout, but overall the room maintenance and housekeeping fell below what we expect from Hyatt. As members of World of Hyatt, we’ve stayed at other Hyatt properties in Charlotte, including Hyatt House Rea Farms, and the difference in quality and upkeep was noticeable. The location is convenient, but management really needs to pay closer attention to housekeeping consistency, room maintenance, and overall cleanliness.

Great time at this Hyatt on a long stay (16 nights!). It was very quiet (even on the ground floor), the staff was fantastic, kind, and always welcoming. The manager always treated the staff very well and they all seemed very happy. The room was very clean. We felt safe in the area, often taking long walks around the business park. We never felt worried about leaving the car in the parking lot. We would definitely stay here again.

I had a fantastic stay at Hyatt Place Charlotte Airport/Billy Graham Parkway. From the moment I arrived, the staff was incredibly attentive and welcoming, which made the entire experience even more enjoyable. The room was spotless, and the hotel overall was exceptionally clean and well-maintained. I stayed for three nights, and it was consistently quiet and comfortable—perfect for rest and relaxation. Although I didn’t utilize housekeeping services during my stay, it was clear the team was actively maintaining the property throughout. The location was also a major plus. It was conveniently close to everything I needed, including Uptown Charlotte, making it easy to get around. I also felt completely safe the entire time—even when returning late at night—which is something I truly value when traveling. Overall, it was a beautiful and stress-free stay. I would absolutely choose to stay here again on my next visit to Charlotte and highly recommend it to anyone looking for comfort, convenience, and excellent service.

I stayed for the Blues Alright tour on yesterday and I feel like they gave all the artist the good rooms. The first room I was put in 219 smelled bad and the blinds fell out the window so I called and they sent maintenance to fix it but I asked to change rooms then they change my room to 220 I got in that room and starting eating and omg it had a bug crawling and I bout passed out so I called again then they changed me to the 6th floor and when I got in that room the air did not work I even had a friend come and try and fix my air and it still didn’t work which was room 610 handicapped room so I was overwhelmed and just got up early and left the next morning I always stay at different hotels but this was the worst! I paid over $200 and the experience was not worth it and I never do reviews because my hotels are always good.

Avoid this place if you value your sleep. Loud music was played in the parking lot until 4am with no security in sight and no one willing to do anything about the situation. Assistant Manager was unapologetic and indifferent to the situation. For the money spent, we were expecting a better experience, and will be looking elsewhere from here on out.

I’m currently at the Woodspring hotel next door, and I was at the Hyatt place for 2 days due to weather. LORD HAVE MERCY. The difference. Hyatt is so much quieter and nicer, worth the extra money. Rooms are large and while not super fancy they’re perfectly fine for a overnight or short stay. Mini fridge, and couch, my only complaint was my room didn’t have a bathtub. I’m burned out of hotels only having showers and I shouldn’t be paying less for cheaper model hotels just to get a tub. If you’re charging over 100 a night have a tub lol The breakfast was alright. Wasn’t the best but wasn’t the worst. They had eggs and sausage and cereal. Coffee was hot. A bit burnt, but still.. it was free coffee. Only annoyance was paying to park. It’s 10 bucks a day. Which makes no sense cus here you book a room and now you’re paying to park.. while the 70 dollar hotel behind them (which is bad) doesn’t charge to park. And you don’t see a security guard in the Hyatt parking lot so what are you paying 10 dollars for other than corporate greed? All in all my stay wasn’t bad. Wasn’t anything stellar, but nothing to leave about feeling unhappy.

This was a decent hotel overall, though there were a few drawbacks. Some of the furniture showed signs of excessive wear, which took away from the overall experience. The location felt somewhat isolated and a bit unsafe due to the darkness, although this seems to be a common issue with many hotels near the Charlotte airport. One significant disappointment was the breakfast service. Breakfast did not start until 7:00 a.m., and because of my early morning flight, I missed it entirely. I asked if there were any takeaway items available, but was told there were none. This was especially disappointing for an airport hotel, as many similar hotels provide grab-and-go options for early travelers or guests who are short on time. Additionally, the staff was not as friendly or welcoming as I had expected. Overall, the hotel was acceptable, but these issues affected my stay.