Pros: -Rooms are a decent size -Microwave and refrigerator -Decent lobby space -Desk and work area -Close to restaurants, shops and EV supercharger Cons: -Room wasn’t that clean -They only housekeep every other day, so a 2 night stay you get zero cleaning -They ran out of fresh towels -Breakfast was very cheap and not well made. Not many options, especially if you don’t eat red meat. -Window blinds were not good. Super bright at 6:30am in the room. -Ice machine broken

I was checked into a room with a lot of hair on the floor, hair on the bedside table, hair on the box spring cover, some kind of nasty stuff splashed on the wall under the bedside table and a bug smashed on the ceiling. I told the front desk I was stepping out and asked them to have the room cleaned again, more thoroughly, noting the hair on the floor, bedside table. When I came back the shower had been cleaned and bed clothes were straightened but not changed, nothing else I could see had changed. After going to the front desk again they said maybe I should go with the cleaning person to show the issues. So now I am charged with overseeing their staff?. I pointed out the hair all across the bathroom floor, she closed the door was in there for a few minutes and reemerged saying she got it and immediately backed out the door before I could point out the other issues. The bathroom still wasn’t clean and still had hair and no other issues were addressed. 3 cleanings and still not clean. At this point I go to the front desk and ask for cleaning supplies to clean it myself and was finally moved to another room (upgraded to a suite) The desk manager went with me this time and we both found very apparent hair on two separate bathroom shelves, but at first glance it was better. After the reservation was changed and I was checked into this room. I went to the bathroom and when I closed the door, there was a multitude of hair behind the door in the new room also and this room also had hair on the bed spring cover. In reading other reviews after my stay, I see the same concerns of hair in the bathrooms in the guest complaints from 2 weeks ago and again 6 months ago. This makes things even more frustrating and disappointing! After a call to corporate customer service I was told someone should call within 3 days. That didn’t happen. I emailed them to get an update. They offered a voucher that has to be used at their brand hotel within the next year. I am not a frequent traveler and after this experience would probably choose another chain of hotels, so probably not the most acceptable option in customer satisfaction. After further contact they are supposed to refund my money and I understand will still send the voucher. The hotel itself had some nice features and there were some nice exchanges with personnel but unfortunately that is overshadowed by the cleanliness and having to initiate another contact for resolution, after they missed contact in a timely manner and the fact that these issues have evidently existed for months. Hopefully this detailed report and pictures will gain the attention of management and owners so these issues will be resolved over the long term and future guests will have a better experience. I included pictures in my review which it seems are left out of what’s published in reviews, so you will have to trust me, it wasn’t 1 or 2 random hairs.

I booked this room for a friend's graduation weekend. When we got to our room for the evening the bathroom was dirty (mold, hair, & dirt in the shower) i texted the number the staff messaged me from and i sent a message through my hilton app with photos. As a hilton honors member ive never experienced such a disgusting bathroom. Then because we couldn't shower in a clean space we just wanted to go to bed. as soon as i pull the sheet back and get in there are stains revealed on the bedding. Once again i took pics, sent it to the staff at the number they texted me at. No response from the number hilton staff texted me from even though they specifically told us to text them if we needed anything, again. We had to call the front desk & we explained the situations. They sent up more sheets ( no comforter) but didn't do anything to address or even acknowledge the dirty bathroom. When we woke up once again we reached out to them to express concerns about the bathroom. I even sent them pics of the very obviously disgusting shower Finally we were able to get moved from our initial dirty room to another one. After that we went to drop our old keycard off and one of the front desk staff who had no clue what we had gone through the previous evening questioned her colleague about why we moved rooms. Instead of apologizing for the inconvenience she made it seem like we were the issue. She asked why didn't anyone just go clean the bathroom, he let her know we had reported stained sheets as well. I didn't appreciate that because if the staff are not making sure the rooms are clean before giving out keys don't be rude when guest report back that things are filthy. This was a horrid experience at this hilton location and i would not recommend people stay here because the service is poor and so is the cleaning. It does not meet the standard and the staff don't seem to be committed to quality or consideration for guest.

Stay Assessment: May 1 – May 3 Overall, the experience was positive, characterized by a welcoming staff and a high standard of service. The complimentary breakfastwas a highlight, and the 24-hour availability of detox water, coffee, and tea provided a thoughtful touch. Additionally, the on-site market proved to be a convenient resource for incidental needs. **Property Note: Guestroom Privacy & Maintenance** A significant point for future guests concerns the window treatments in rooms facing the parking lot. While management indicated that the **sheer and blackout curtains** are slated for replacement, the current installments appear aged and may not function as intended. Depending on your floor level, this presents a choice between: ***Natural Light:** Keeping the curtains open, which may compromise privacy. ***Privacy:** Keeping them closed, which limits external light and views. I would recommend inquiring about the status of these replacements or requesting a room on a higher floor/different elevation if consistent light and privacy are a priority.

I really want to give 5 stars for everything. Excellent location! However, they charge an extra $50 per day for each room for incidentals. I paid $300 extra for 2 rooms for 3 days. I received $150 refund one room at checkout. I am unable to reach anyone about my additional $150 credit. Rooms are only cleaned every other day. Sometimes not that often. The ice machine on the second floor was out of order. The tv is outdated. There was a small workout room. It needed cleaning. There is no room service. There are no brochures my rooms that provided eating places, hotel amenities, and local activities. I was able to get a list of near by eating places from the front desk. I would stay there again. I live in Baltimore and my family lives in Charlotte. There is a family reunion this year. I would consider staying here, only if I can talk to someone about my refund. It is the best hotel in the area, which is conveniently located to the highway, a Mall, and restaurants. The front desk personnel are very nice.

The hotel does disappoint. It is clean and very well kept. The parking lot is vast and well lit to be scanned by thier myriad of cameras. Checking in was very pleasant and Kim was an absolute goddess!! She was warm, kind and amazingly helpful! My room was very clean and the bed was perfectly firm and comfortable. I definitely recommend this location and agree with the previous reviews!!

Working the snow storm of 2026 and these guys went above and beyond to accommodate our crews, even at the last minute. Maybe unconventional, but they offer the best hotel shower ever. Great water pressure, water gets and stays hot, and welcoming when you’re frozen to the bone! Rooms are clean, employees are helpful and friendly, breakfast hit the spot too. Thanks, Hampton Inn & Suites!

Love this hotel and staff, especially Melanie. We had to move our reservations from a nearby hotel that was in rough shape. This one has new and fresh rooms, a huge mall (North Lake) down the road, and lots of nearby restaurants. Highly recommend!

Check in desk was helpful, polite and professional as well. Room was comfortable upon entering. Restroom was clean and not funky smelling. Room was clean smelling too. Plenty of parking all around it. Trailers have Room around the back side.

The room was clean and spacious. The bathroom was also clean. Did not need service during my stay but the front desk personnel seemed nice. The lobby area was nice and bright and that area was very clean as well.