Mostly great experience at the Hyatt Centric SouthPark. All of the staff that we encountered were fantastic. Especially Andreas the bartender! He was great to chat with! Super helpful and provided outstanding customer service! The hotel is nice and modern and also in a great location with tons of restaurants around and great proximity to the mall across the street. The issue I had with this hotel is the room. I am all for updated and modern rooms, but this room provided absolutely NO privacy for the bathroom. The shower opens into the room. But, the worst part is the toilet room. Not only is the toilet room door "barn door" style and doesn't seal (you can hear everything happening inside), but the toilet room door is also translucent and you can see the outline of the person inside. My partner and I travel well together, but I don't want my outline to be seen squatting on the toilet, nor do I want to be heard going to the restroom. Other than the room not providing any privacy, the stay was great.

What a wonderful day. The personnel were over the top friendly. One person even grabbed the elevator for us when they weren’t even getting on it themselves. Everyone seemed to stop what they were doing just to be kind and welcoming. Michael, who grabbed our valet, helped us play Tetris with the massive amount of luggage we had while moving from one location to another. Dana in the restaurant has such an addicting personality and the brightest smile. Ming at the front desk was so friendly, down to earth, and genuinely smiley. This really is a must visit place. The neighborhood is so peaceful and cozy with all the trees around it. It feels very canopied and tucked away in the best kind of way. Honestly, it’s the perfect location.

We only stayed one night, in transit to another destination, but the stay was wonderful. We checked in and we were greeted by Michael at the Valet stand who was wonderful. He helped us with our tons of bags and even helped us up to our room. My kids and me got on to an elevator to go to our floor and a gentleman got on while I was swiping our card and hitting the button for our floor, a safety feature for the hotel is you need to use your room key to get to your floor. He never swiped a card or even looked at what floor we were going to and when he got off he just stood outside the elevator. This concerned me greatly and I said something to Michael when he brought our bags in and he had already noticed and was going to make sure the man was supposed to be there. This made me feel a lot more comfortable! Check in went smoothly and the room was spacious and clean and the beds were comfortable. When we checked out the next morning Sam was at the valet stand and he was just as nice and helpful capping a nice stay. We will be staying again on our way back home because of this!

Clean hotel, nice decor, downtown location with valet parking (the other option is to park and walk a little distance) friendly check-in. My complaints are the shampoo, conditioner and body wash are in a shared refillable bottles (picture) and I don’t feel like they are sanitary. I need to start brining my own products. Another complaint is each bed gets 2 pillows instead of 4. We had 2 queen room. Which is fine accept the pillows go flat, so you have to stack the pillows when you sleep and they still go flat. Also the light under the beds are automatic (picture), which is helpful for getting up in the middle of the night for the bathroom and they turn off after a few minutes. BUT there is no way to completely turn them off and I had my baby in a Pack N Play and every time he moved they turned on and would wake him up. We called the front desk and they said this is a common complaint and they can put electrical tape over them (by this time it was 11pm and was just trying to get my baby to sleep) or they recommend putting towels (we got 3 towels total so limited on the morning shower) over the lights. Which we ended up doing. We mentioned again when we checked out he said this is a common complaint with Hyatt too. Not really any incentive to this complaint though. Overall I would return because the hotel is clean, convenient location. I would just bring my own toiletries and cover the lights with towels.

The hotel was fancy and nice, my girlfriend and I loved our room, but we were severely disappointed with the service. Upon arrival no one was at the valet station and had to wait 15-20 minutes for someone to take our car. We came with a lot of luggage and it was raining so parking in a garage or lot detached from the hotel was not an option. Valet worked with an app as well, which was nice because I could, supposedly, call my car to be retrieved before coming down, to help save time. However, the service relies on the valet men marking my car as "parked", but it was constantly marked as "out" so I could never use that feature, Lastly, upon checkout, again because of how much luggage we had, I tried to call front desk via the phone to get a luggage cart. This would've been great because I injured my shoulder during the trip, but the phone rang and rang and rang and rang and no one picked up. Called again, and again, and again. Finally, I went downstairs and there were two people behind the desk in the lobby, so.. Hopefully the reason is that the phone was out of service and not that the staff was having a case of the Monday's. So, the room was nice. Not impressed with service and amenities. Likely won't stay here again.

I am writing to formally file a complaint on behalf of my best friend stay at your hotel on February 7, 2026, which was booked for her wedding night. Unfortunately, the experience did not meet reasonable expectations, especially given the nightly rate of $225. First, we were extremely disappointed to learn that there was no microwave in the room. This is a basic amenity commonly provided by many lower-rated hotels, including 2-star properties. For a room at this price point, the lack of such a standard convenience was unacceptable. Due to these ongoing issues and the overall dissatisfaction with her accommodations, the newly married couple made the decision to end their stay early and check out after one night instead of the originally planned two nights. Given the inconvenience, missing personal property, and lack of expected amenities, I am requesting a refund for the room as a resolution to this matter. In today’s economy, guests should not have to waste money on substandard experiences—especially during such an important life event. I am requesting that your corporate office review this matter and contact me directly to resolve it promptly. I look forward to your response. If this issue is not addressed in a timely and satisfactory manner, I am prepared to escalate the complaint to the Better Business Bureau. Thank you for your time and attention. I hope you will make this right

Taniya at the front desk was absolutely amazing. She answered all of my questions with patience and kindness and never once made me feel like I was bothering her. She went above and beyond by explaining all the ways I could qualify for rewards through my job, which I really appreciated. I never felt rushed, just genuinely helped. Customer service like hers makes a huge difference—thank you, Taniya!

What a wonderful hotel for rest and comfort! The rooms are perfect for our germafolds - no carpet or dusty comforters. The front desk staff are friendly and welcoming. The star of the show is the restaurant ! The staff, Isaiah is friendly knows the menu and steered us to the Caesar Salad with blackened chicken - superb! We will be back and I highly recommend this hotel for the discerning traveler

The hotel was amazing was there as little getaway for my partner bday. Majority of your needs is in walking distance restaurants mall pharmacy grocery stores etc. Friendly staff . Loveeeeee the blackout curtains we couldn’t tell if it was day or night. We had the king suite . He loved the big tv and how it swiveled towards the bed and towards the couch. I loved the soaking tub. Everything was beautiful . Will be back again .

I’ve stayed at this hotel four or five times in the last three months and every time I am greeted with kindness and helpfulness. The rooms are well maintained and clean. Special shout out to Clarisse and Brandon who seem to always be there to greet me!