Kathy and Nigel displayed excellent customer service! Nigel was working hard to provide breakfast and he had no help!!! The hotel was clean and my room was clean!!! I would stay here again. You do have to pay $10.00 for parking. ***Breakfast was great**

????? I arrived at the Hampton Inn & Suites Charlotte Airport Lake Pointe around 11:00 PM and immediately felt safe and welcomed. Security personally walked me to my room, which was a thoughtful touch and greatly appreciated after a long travel day. The hotel is exceptionally clean, modern, and well maintained. The airport shuttle service was seamless, and they even had fresh coffee ready by 4:45 AM for early travelers. A special shoutout to Erin, the shuttle driver, who truly made my day and everyone else’s. Friendly, professional, and full of positive energy, Aaron set the tone for a great start to the morning. From the excellent staff to the cleanliness, safety, and convenience, this hotel exceeded my expectations. I would absolutely stay here again and highly recommend it to anyone flying through Charlotte. – Jodi Kaplan, Naples, Florida

The most cleanest hotel I've stayed at. Loved the greeting I received on my television upon entry. Pillows and mattress were very comfortable. Towels and washcloths were great quality. Free Shampoo, conditioner, body wash, and lotion are hooked up to the walls in the bathroom. I also received 2 complimentary waters after checking in. For the price I paid my overall experience exceeded my expectations. This hotel will be my 1st option next time I visit Charlotte, North Carolina.

I stayed one night for a business trip. The room was clean, quiet, and comfortable, although fairly basic. The front desk staff were friendly and helpful. Parking payment process was confusing and inconvenient. After a long flight, the last thing I wanted to do was struggle with parking payment. Also, there aren’t any restaurants nearby, so it was a bit inconvenient to find food. It would also be nice if the hotel could provide disposable slippers for guests.

We wanted a hotel close to the airport for our last stay in North Carolina. It fits the bill. The room was excellent, the service was great and friendly. Very helpful. There are a number of restaurants within a few minutes of the hotel. There was a gas station not too far away for the last fill up of our rental car. The Hampton Inn is attached to another Hilton property, The Tru. So a number of things like breakfast is shared. They have a pool table and a bar that is open limited hours. Nice if you just want to stay and relax. Overall very nice place to stay.

The hotel itself was nice enough… I hate the parking situation that is becoming a common thing at a lot of hotels. PMC Parking (with the QR code) is such a pain! When I’m traveling for work, working long days… the last thing I want is another task at the end of my day and another expense to have to itemize on my expense reports. Just get rid of PCM and directly bill the parking. Also, this isn’t a location that would’ve charged for parking a few years ago. If it wasn’t for PCM I’d rate the hotel a 4+… I give PCM a “0”

Close to the airport and free shuttle. The wait for a shuttle was a little longer than we'd expected. The driver could have made a full loop to and from the airport a couple of times in the amount of time we waited. When it did arrive, it had the name of 3 properties on the side of the shuttle. We were a party of 4. When we exited the shuttle, there was still a woman on the shuttle who the driver had thought was with us. She had to tell him she needed to be dropped at another hotel. The driver acted surprised and I guess he ended up taking her but it was weird the way she seemed to have to sort of "argue" the driver into this. Maybe he was just zoned out and didn't understand what she was asking for. I felt bad for her, alarm was rising in her as the driver seemed to be just considering it. I was impressed when she said back, "it says the name (of her hotel) on the side of the van!" (This confusion could have been added to based on the fact there are 2 "Hampton Inn & Suites Charlotte Airport" locations. Not sure how to resolve this but something needs to be done to make it SUPER CLEAR if there's not a free shuttle to the other one, or the shuttle is different than this one. It seems misleading if one has a free shuttle and one does not and they're the same name. But I don't know if that's where the confusion is coming from.) Besides shuttle guy being a little - idk - off, and an underperforming free breakfast, the stay was nice, clean, everyone was polite. (The next morning the shuttle driver was perfect!) This is one of those hotels that is attached to another hotel. And by attached I mean it's exactly the same building, the breakfast is in the same place, elevators are shared, but there is a carpet seam you walk over and then you are in the "other" hotel. Why they don't just have the less expensive less fancy rooms all in the same hotel but just charge less for them is something I couldn't tell you. Hope that branding is making big bucks for them, because it only adds confusion for the guests. They have 2 entrances with 2 signs and 2 lobbies that go to the same elevators which open on the same halls. The 3 hot breakfast food choices were exactly the same as the other Hilton we stayed at - unappetizing to the point I couldn't make myself try. Breakfast breakdown: Denver omelettes instead of plain cheese ones, and the green and red pepper squares cooked into it just somehow made it all look like garbage. Chicken sausage patties - were they undercooked? Who knows, because who knows what large flat chicken sausage patties are supposed to look like? They were floppy and in so much liquid. Breakfast potatoes looked like the flavor would have been entirely obscured by the enormous amount of herbs poured on, which like the omelets, unfortunately ended up making it look like trash. Unlike our other Hilton stay, instead of oatmeal, they had a huge tureen of grits. There was a waffle station but they had no plain waffle batter, they only had red velvet waffle batter. They DID have a really cool Jetson's - like (IYKYK!) pancake maker that was fun to use and watch, lol. Kind of mesmerizing. The little pancakes it made turned out good, too. Still enough items to make do with bagels, toast, yogurt, & milk. It's just, the hot items - so close, and yet so far. Seemed wasteful. C'mon Hilton, do you want people to actually eat the food or is it just window dressing? The breakfast yuck items, the slightly strange shuttle driver experience, and the branding confusion wasn't a big deal at all, but just can't quite give all 5 stars due to it. I still would recommend. ?

Great location! Only gave it a 4 star because there are not great food options on site. We didn't have a car because we were there for a layover. Clean hotel and comfy beds

Needed a place to sleep after our flight was cancelled. Stressed and exhausted at 1 AM. Ashely answered the phone with kindness and answered all of our questions. The shuttle was quick and easy and the rooms were very clean. Kathy was so sweet at checkout. An amazing experience after the chaos of the airport.

Quiet, comfortable beds, and great customer service. Parking was a little challenging at night due to the amount of guest. I ended up parking on the Tru side but was able to walk through to the Hampton Inn. Also, the breakfast was delicious and plenty of options!