The staff here is was terrible .... The first issue is after having to wait for the guy at the desk to check two people in ahead of me he asked for my ID then the phone rung and he answered (which was no problem) but instead of asking the called to hold he carried on and entere conversation with the person on the phone. Even proceeded to check the status of their reservation while i stood there waiting to check in. He actually stopped my check in to wait on a caller. This customer apparently was upset about her reservation being canceled. The customer asked for the mgrs name, he gave the first name and lied about not knowing the last name of the mgrs. How do i know he lied u ask.... The managers name is actually posted on the wall to the left of the computer if you are facing the desk. So not only was he rude to both me and the person on the line but he blatantly lied about the name of the mgrs. Not only that but she actually came out of the office while he was on the phone. She couldn't have been taller than 4'8 and weighed about 180 to give a description of her After about 5 mins of waiting for him to to finish with the caller. He then decided to get back to me lol. He then informed me that they canceled my room because they tried to charge my card (with out my authorization) and it declined (because i keep it locked for just that reason) but did not reach out or anything before canceling. So of course after driving 9hrs thinking that i had a room reserved as "pay when you arrive" only to find out they canceled it was very frustrating. Especially when you have kids with you. Neither the guy at the desk with the ponytail nor the short chubby manager offered any solution they were very nonchalant and had a "oh well" type of attitude. Which is absolutely unacceptable i see why they are rated so low for their customer service

I had a very disappointing experience with Quality Inn in Matthews. The room had a strong unpleasant smell as soon as we entered. The cleanliness was far below expectations, and it appeared that the bed sheets and pillow covers had not been changed properly. The bedding looked worn out and unhygienic, making our stay very uncomfortable. This hotel is definitely not worth the price, especially for families traveling with children. I would not recommend staying here.

Today's checkin was long and drawn out two customers were having issues checking in. My room was already paid for. I asked for a 1st floor room and they were out so I had to settle for a 2nd floor room. Plus side is it's on the inside where I feel safer. Room is super clean and the staff are amazing. Kudos to him for keeping his cool with the customers.

Nyoaka was amazing. She and the staff went over and above to help me out with reduced rates for an extended stay. She also allowed me a later checkout when I left. Quality should definitely be recognizing her because she takes her job seriously. The rooms themselves were pretty good for the price, the breakfast was great as was the service.

First impression- very clean grounds and lobby . Greeted by a very friendly Mrs. Nyoaka . Made the check-in process fast and easy. Room was clean and had everything we needed for a comfortable stay . Great location near the major roads , shopping and plenty of meal options .

Amazing place to stay quite and nice no any smells. Rooms towels all clean like at home. Additional thx Alejandra for incredible room service. You are very lucky if she helps you with something she’s very friendly and always be able to help. This is my favorite location here many thanks for amazing stay

I rarely leave negative reviews, but this experience was extremely disappointing. During my recent stay, the AC in my room was broken, which made the room uncomfortable. I had to go back to the front desk and request a room change, which was inconvenient and should have been handled proactively. What made the situation worse was the customer service afterward. I noticed my deposit was not returned and an additional $62 charge was placed on my account. When I called the hotel to ask what the charges were for, the staff could not explain them and eventually transferred me to someone who was rude and unprofessional instead of helping resolve the issue. Between the room problems and the poor communication regarding billing, this stay left a very negative impression. Guests should not have to chase down explanations for charges or deal with unprofessional responses when simply asking for clarification. I hope management takes this feedback seriously and improves both their room maintenance and customer service.

I must say, this place surprised me. I didn’t expect this level of cleanliness and care at such a reasonable place to stay. Sorry, I just didn’t. Sandy, the front desk clerk was very polite and professional. The staff was very nice and on point, the free breakfast was very suitable. The room was spacious and the bathroom very clean. The bed was very comfortable. This just proves with a little due diligence, you don’t have to break your wallet! Will try again when in town!

Stayed here at Quality for a lil quiet time. Hotel is super nice and all the staff is extremely friendly and kind.. Sandy at the front desk checked us in and went above and beyond to make sure we were happy he is the BEST ...

I have stated here for many nights and for the price it is the best! The staff auditors, Tawanna and Chris, absolutely amazing! So nice! They make you feel welcome. And that's so important! To be made to feel welcome! Like they know you are spending your money, but you could spend it anywhere...they are happy you are spending it here! They treat you like Platinum Member means something! Why give me platinum status if it doesn't mean anything? Chris and Tawanna treat me like they respect the fact I am a platinum member! So thank you! Rooms are clean ...housekeeping does its job and the grounds are well kept and secure! Never met the manager because I had never had to ask to see one!