This is a really good one.! Location, break fast, amenities, quality is good. I preferred staying again. I will give 5 Star rating to Chris, he is an amazing person. He took care of everything without hesitation.!

I’ve stayed at many IHG properties, and unfortunately this was the worst experience I’ve ever had. The front desk staff were not welcoming at all and did not demonstrate the customer service standards I’ve come to expect from IHG. I wasn’t thanked for being an IHG member, and overall the hospitality was extremely disappointing. The issues with the room were even worse. The fridge didn’t work, and I had to use the one in the lobby for my food. Not only was this a major inconvenience, but the staff didn’t offer an apology or any solution. The photos online are definitely misleading — the room looked nothing like what was advertised. It was dirty, had a strong unpleasant odor, and clearly had a poorly done “renovation.” There were patches on the walls, fixtures in the bathroom falling apart, a broken iron, and an ironing board cover that was visibly dirty. I was highly disappointed with my stay, but thankfully it was only for one night. This property is nowhere near the usual IHG standards, and I would not recommend staying here.

I’m a Platinum Elite Member with IHG and my experience was superb! Don’t stay at this location. It took a very long time to check. Check out is at 11am but they knock on your door at 9am trying to get you out. No one is at the desk when you check out. They charge me a $50 fee. Not sure why. This place is trash!!

Took a trip to North Carolina decided to stay at this hotel for the weekend. Im honestly very disappointed at this location because it was very dusty & it didn’t smell clean at all ,the restroom had an odor that wouldn’t go away & they couldn’t even vacuum or sweep the floors properly. I have stayed at other locations in near by states and none of the other locations had any of these issues going on . I truly hope they do better with providing their staff with cleaning products and catch up to the Holiday Inn standards I’m used to .

Don’t know why Google classifies this as a “2 star” hotel. It has the best rating in Matthews, including more expensive properties. Price is very good. The room is clean and modern. Complimentary breakfast is excellent and numerous hot and fresh items to choose from. Every staff member I spoke to was pleasant and inviting — including housekeepers. This place deserves a higher rating than 4.3 out of 5.

We spent the evening with my aunt and had a lovely time. Her room was very nice and she was very pleased. There were a few patches, indicating the ceiling and wall had been repaired in various places, but other than that everything was fine. The pool looked clean and inviting. I was tempted to get in, but unfortunately I didn't have my swimsuit. They even serve refreshments in the evening and my aunt said they serve a very nice breakfast.

Really enjoyed this hotel. We stayed there for four nights and loved it. The rooms are clean and quiet. The staff is great. The breakfast is also good. It is a great location. Since we were there a few days, we had to ask for a little extra help from housekeeping, which they gladly provided.

I was traveling out of state from NY to attend a family funeral. My Stay was Sat 3/22 to Sat 3/29. I want to thank Ms Betty and all the Staff members that I had met in my stay there at the Holiday Inn Express. It is near Cracker Barrel which is nice. Everyone there was kind and courteous. The hospitality was very good as well. The next time I will be visiting the Charlotte- Matthews NC area I will be sure to check into this Hotel again and stay there. Plus it has Free Breakfast with good selections. Also a Fitness area which was an added plus. Thank You again for everything. I hope to be back soon. Maurice C. Room 323.

The staff at this hotel is wonderful. Everyone is so pleasant and really takes pride in their work. The lobby bathroom was exceptionally clean and well tended by Pedro. The front desk clerk, Donna, was helpful and courteous. I would definitely stay here again.

Room was clean, bed comfortable, Breakfast good. The only major complaint is that the AC/Heat unit was very, very loud when it cut on and off which it did every 15 min or so. Finally to get some sleep we turned the unit off at the wall control. It would not have been so bad if there was a setting to keep the air fan running on the unit as this would have hid the compressor sounds somewhat. some hotels have this feature and it is a small thing that makes a huge difference Also the dove soap products are heavily perfumed, The shampoo was the only one not to perfumed for us to use.