Not a typical Marriott property in the way they dont care at all if you are a tier member in there own rewards program. I made my reservation in the app and requested a one hour early check in. 2pm instead of 3pm. I arrived there 215pm and they said my room was not ready. I looked around and about three other people were waiting with bags. Two more entered the lobby and asked for there room and the girl said it wont be ready till 3pm. it was like 245pm now. Well at 3pm all of a sudden all the rooms are ready. Give me a break, that was all about spite and control. Everyone looked at each other and were thinking the same thing.

As an elite Marriott Bonvoy member since 2006, it’s ironic that it took me this long for me to write a negative of this magnitude. This stems from the unprofessional and unacceptable treatment I experienced while attempting to check in at a Marriott hotel. Upon arriving at the hotel, I expected a professional, courteous, and welcoming check-in experience. Unfortunately, the interaction with the hotel Justin to be specific, was handled in a manner that I found disrespectful and inappropriate. The way I was spoken to and treated made me feel uncomfortable and unwelcome as a Marriott guest. Regardless of any issue that may have arisen during the check-in process, I believe hotel guests should be treated with courtesy, patience, and professionalism. Staff members represent the Marriott brand, and the conduct I experienced did not reflect the level of service I would expect from a Marriott property nor have I ever experienced in 20 years. I would appreciate it if Marriott would investigate this incident on 08/21/26 and speak with Justin. I would also like an explanation of how this situation was handled and what steps will be taken to prevent similar experiences for other guests. I have chosen Marriott because of its reputation for quality hospitality and customer service hence my loyalty. Unfortunately, this experience has significantly affected my perception of the brand.

Isn't there some standard that these franchise hotels have to maintain to represent Marriott brand? This hotel desperately needs a good renovation and Marriott's attention. The owners are running this at its minimal. The lights and furnitures are broken, chipped off, they have stains. I have seen better bathrooms at Motel 6 than here. The TV only runs one channel. The lounge printer doesn't work, and they are not going to fix this. The windows seemed like were never clean. The iron board has almost nothing but metal. The shower curtain only covered the middle part. The ONLY good thing about this place was the two ladies who work at the front desk. They were amazingly nice, helpful, professional, and have great attitude. I won't suggest anyone to waste their money staying here.

We booked a room with two queen beds at this hotel for our family of four. On July 3, 2027, my husband, our two children, and I drove five hours to Charlotte, North Carolina, to attend a championship. It was our first time visiting North Carolina, and because the competition was the next morning, getting a good night's rest was extremely important. To ensure a smooth check-in, we even called the hotel five days before our arrival to confirm our reservation for a room with two queen beds. We were assured that everything was confirmed. We arrived at approximately 11:30 p.m., exhausted after a long drive, only to be assigned a room with one king bed. No one informed us that our reserved room type was unavailable before handing us the room keys. When we politely explained to the front desk that our family of four needed the room type we had reserved, the front desk agent responded with a rude and dismissive attitude. Instead of apologizing or trying to help, she blamed us for booking through Priceline and stated that because we booked through a third party, they could not guarantee the room type we reserved. During this conversation, another guest waiting behind us overheard what was happening and very kindly offered to exchange their room with ours, since they had a room with two queen beds. Surprisingly, the front desk agent refused this generous offer without providing any explanation. We assumed the hotel had another solution, but instead we were offered a smoking room with one king bed and a sofa bed. This was completely unacceptable for our family, especially after specifically reserving and confirming a non-smoking room with two queen beds. At nearly midnight, with two exhausted children and an important championship the following morning, we had no choice but to leave the hotel and search for another place to stay. Finding another hotel so late at night was incredibly stressful and unnecessary. To make matters worse, despite the hotel's failure to honor our confirmed reservation, they refused to refund us.

I booked this on Expedia and didn't do my usual Google review browse... Then got incredibly nervous (it was pre paid,non cancel) after reading the reviews on Google. Right location, right price. So much better than I anticipated. Was it a Four Seasons? No. But it was fine. The staff (particularly one woman who checked us in) was fantastic... Solid people. Can't praise them enough. Made me happy about humanity

Came here for a single night when CLT airport was closed for a major storm cancelling all evening flights. Remember - AA will not reimburse you lodging if it’s weather related - so this hotel is a good option if you are on a budget and need breakfast included. Hotel location is at least 20 mins from the airport - so include the rideshare price when comparing other nearby hotels. Hotel room is outdated - worn out couches, chairs, furniture. AC was switched off when I entered the room - so room had a mushy smell which only went away after a couple of hours. Front desk staff is excellent at customer service; breakfast is fine with some variety- again fits the per night price. Like someone said in their review - hotel is fine but can definitely use some upgraded love.

Front desk associate was kind, friendly, and efficient. The rooms were quiet, minus some cars on the highway racing or just being loud. This hotel needs some love, doesn't have to be a full scale modern-day hotel, just updated and fresher. See attached pics for details. The bed was clean, yet lumpy.

I stayed 4 nights at this hotel and it was decent.. I wanted an upgrade from the Radisson Hotel on Woodlawn street.. I had higher expectations while booking a room at this location.. The front desk ladies were very nice and helpful with directions to local grocery stores. The breakfast was a little better than I expected especially since there was a waffle maker available.. Room was clean and the floor was vacuumed. I did like that the room had a microwave and the TV had plenty of channels.. Now the bad.... The hotel exterior looks very nice but the hallways inside look very outdated.. There was a small hole in the wall in my bathroom and there some peeling on the wall.. My conditioner and body wash containers were practically empty next to the bathroom.. The mattress was very squeaky on the right side of the bed.. Furniture in the room looks old and one of the nightstands was worn at the top ..The curtains have several stains also... I would say it's time for renovations.. This is my 2nd stay on the Southside of Charlotte hotel but many of them seem to need renovations.. I'm think about booking an uptown hotel or a newer hotel for my summer stay.. This hotel is decent for the price since they have breakfast, laundry and ice machines but if you want something a little more upscale then it's not for you...

Early morning flight at Charlotte airport but live in greensboro so this hotel did what I needed. First walked in I thought I was at a motel. Rooms are not clean good it was hair on the sheets and the tub is very small with a dirty white shower curtain. Arrived around 9pm and left around 4.30am so I didn't get breakfast. They did have lemon water in the lobby which is a plus.

Platinum Member- Absolutely disgusting. It’s not even the fact it hasn’t been upgraded since it’s literally FILTHY!! Waited two hours for a room just to immediately checkout after. It’s clearly not owned by corporate. This is why I don’t like private properties. They nickel and dime their budgets. Completely unacceptable! Manager was kind and staff was friendly.