We had an excellent stay at the Holiday Inn Express in Charlotte, NC. The property has an awesome vibe, a very convenient location, and beautiful views of Uptown Charlotte. The staff was welcoming and professional, housekeeping did a fantastic job, and the overall experience felt comfortable and well-managed. We stayed in a suite, which was perfect for entertaining guests with its separate living room and additional guest bathroom access. The parking facility was convenient, the 24-hour coffee availability was a great touch, and the breakfast was fresh and enjoyable each morning. Overall, a wonderful stay with comfort, convenience, and great hospitality. We would definitely stay here again.

regular room expansive don't offer breakfast and one night cost me close to $400. No amenities. The biggest attraction is the room does have a huge screen TV, blow dryer shampoo, body wash. The peephole was broke of the door. I also discovered a liquid running down the inside of my door that was unknown and suspicious to me. Near local restaurants.

I was really impressed with this hotel. I stayed here for business, and didn't expect for a 3-star hotel to be so clean and comfortable. I checked in late, and the staff was so kind and the whole process was easy. Breakfast had a pretty impressive spread, and while I didn't have time to use the gym, it had some cardio machines and free weights. The location is easily walkable to many restaurants and shops around the area, and close to a light rail if you want to go further out. Highly recommend!

Stayed here over the weekend to visit friends, was super easy to book, check in was easy and had no issues! Parking was full but they have plenty of spots in the Camden lot right down the street. Unfortunately, I was hospitalized and only wound up using my room for a good few hours. However, staff was very empathetic and helpful, Shelby at the front desk was able to get me a later check out time, so I could recover before the trip back home. Very much appreciated, thank you Shelby! Would definitely stay here again next time im in Charlotte!

I was at Holiday inn for a 3-day business meeting in one of the conference rooms. I live in town so I did not stay at the hotel. Nice conference room with all the amenities. No complaints and I will definitely use this facility again.

I just had one of the worst experiences while having breakfast here at the hotel. I went down for breakfast and opened a package of Philadelphia cream cheese to put on my bread and make an egg sandwich. I left the empty wrapper (trash) next to the toaster while I prepared my sandwich, intending to throw it away afterward. It was so unpleasant, and the attitude was terrible when a girl named Monica, with an arrogant tone of voice and facial expressions showing annoyance and a terrible attitude, said to me, "The trash is back there." I hadn't even finished making my sandwich yet; I wasn't leaving, and I was going to throw that trash away. What I find unpleasant is her attitude and the way she asks for things. Meanwhile, the service she provides to white people is noticeably different. Five minutes later, a white person dropped some bacon on the floor, and she went and cleaned it up with a smile on her face. She even made a big fuss over them and cleaned it up in the best way possible. Therefore, the treatment I received this morning from Monica demonstrates a lack of customer service and I would even dare to say it was an act of discrimination because I am not white. I can't understand how someone who works in the kitchen and occasionally interacts with hotel guests can have this kind of attitude.

the microwave did not work and the fridge was left open until we checked in late at night so it was frosted over and would not cool down. parking lot is small and the communication from management afterwards was very belittling and rude, almost makes me want to be done with IHG. Staff promised one thing and management would not honor, and i don't care how many lies and ways they want to spin it.

I go to Carolina Panthers games usually once a year and have never had a bad experience until this hotel. The parking situation was horrendous, it's tiny and said it was at full capacity then entire stay so we were never able to park at the hotel. The room also was not cleaned properly at all there was someone's snack trash on the floor right next to the bed. The AC barely worked in both my dad's room and mine, the microwave didn't work and the fridge didn't work in my dad's room. 2 seperate rooms side by side (211,213) and almost every aspect of each room was poor. Would never go here again

Really nice lobby, balcony seating and adequate fitness centre. Hotel is really clean and staff friendly. 24hr fresh brewed coffee machine and market with snacks and supplies. On site security

Nice overall, very professional and courteous service, except breakfast staff, which overall can use some upgrades. Location very nice, perfect for us. Parking was not too expensive. They use an outside vendor with smooth transaction.