The floors were disgusting all throughout the hotel. They need to be ripped up and replaced. I couldn’t even walk around with no shoes on in my own room. That’s how disgusting they were. The bed was clean. The bathroom was clean enough, but the tub’s are atrocious and needing to be replaced expeditiously. The location is decent with Uber rides being from 5 to 10 minutes to get to wherever you’re needing to be in Charlotte. Laquinta Usually never disappoints and it’s very budget, friendly and accommodating with their delicious breakfast and they’re clean room but this La Quinta was on a low budget scale and it seemed like I was staying in a like nice in or something with the floors and the cleanliness and the broken things in the out dated of the rooms they did have a Bible in the drawer, which was good but other than that, and the bed was good let me let me say that

Do not stay at this La Quinta in Charlotte. We feared for our safety here. I booked this hotel at the last minute while driving through Charlotte. I have stayed at La Quinta properties many times before and have generally found them acceptable for a simple overnight stop. Unfortunately, this location was very different. From the moment we checked in, the property felt neglected and unsafe. The breakfast area was in poor condition, the hallways were dirty, and the hotel had an overall rundown appearance. We were only looking for a few hours of sleep before continuing our trip, so we initially tried to overlook the condition of the common areas. Our room was on the second floor. On the way from the elevator to the room, there were several people lingering in the hallway, which added to the uneasy atmosphere. From our room, we looked out and saw that the pool was completely drained, with debris inside and what appeared to be scummy buildup at the bottom. The room itself was acceptable at first glance. The carpet was old, but the bed appeared clean, and we were tired enough to try to sleep. A few hours later, we woke up to a strong marijuana stench coming from the hallway, along with loud music and noise outside our room. I called the front desk to report it, but nothing was done. I tried placing wet towels along the bottom gap of the door to block the smell and opened the windows for fresh air, but the odor remained. With the windows open, we then heard disturbing noises coming from outside the property. At that point, we no longer felt safe staying there. We packed our belongings immediately, went straight to our car, and left the hotel in the middle of the night. This was one of the most uncomfortable hotel experiences I have ever had. Based on the condition of the property, the atmosphere in the hallways, the strong odor, the lack of response from the front desk, and the fact that we felt unsafe enough to leave, I cannot recommend this location under any circumstances. Do not stay at this La Quinta in Charlotte. Keep driving and find another hotel.

Wasn't what was expected. The carpets are nasty all the way through, rooms outdated and dirty. Outlets were not working and need up to date plug ins, tub was chipped needs reglazed and cocking. Mattress was filthy, walls and drapes dirty, windows had open Crack would not completely close. Nice new energy efficient toilet. Word of advice to owner redo bath tiles and counter top. Entire make over needed. I couldn't wait to go. Reminds me of a cheap motel. The front attendants were nice

We checked in pretty late and the gentleman at the counter wasn't the best greeter I've ever met. The whole time he was checking us in, he had his head resting on his fist like he was bored. This might not be a big deal for some people but I didn't feel as welcomed as I would have liked to. The breakfast was great, kids love to make their own waffles. The woman at the counter in the morning was very nice and helpful. This hotel is not in the best part of town, so make sure you have what you need before you stop. Signs in the carpark state "They are not responsible for loss of your vehicle. Makes me wonder if that was a problem in the past. The hallway carpets were grimy and the elevator was dirty. The room was amazing. They have old school cable TV which my kids have never experienced. Being able to channel-surf is a thing of the past with all the streaming going on. The room was super clean and well kept. So once you are in for the night, it is delightful.

We specifically requested an ADA-accessible room due to mobility needs. Unfortunately, our experience did not reflect accommodations appropriate for a guest with a disability. Upon arrival, the carpet in the lobby and hallways was noticeably dirty and unkempt. The route to our room required walking a very long hallway, which was difficult and inconvenient for someone with mobility challenges. This did not feel like an appropriate placement for an ADA request. Once inside the room, we discovered that the toilet seat was broken. We reported the issue immediately after noticing it. However, during our two-night stay there was no attempt made to repair or replace it, which was extremely disappointing. There were also issues with basic amenities. The luggage carts were not usable—the only one we found had a flat tire—so we were forced to carry our luggage down the long hallway ourselves. Breakfast was available and the food was fair, but the overall condition and experience did not meet our expectations. Our train did not arrive until Saturday at approximately 2:00 AM, yet we were required to pay for Friday night even though we effectively only used the room for one night. When we expressed our disappointment about these issues, the staff did not seem particularly interested in addressing our concerns. While the staff members we interacted with were personally pleasant, the overall condition of the facility and the lack of responsiveness to the problems we reported left us very dissatisfied. Unfortunately, based on this experience, we would not choose to stay here again.

I had a really, really late arrival into Charlotte and several hotels would not honor a check-in after 2am. This hotel accommodated my late check-in and allowed me to check-out late for a small fee. The lobby is very comfortable and the the first floor rooms have rather high ceilings, giving it a touch of elegance. I left a very good tip for housekeeping and I recommend for business travelers who may arrive with unconventional hours.

I chose this hotel because I was traveling with my dog. I originally had another hotel booked, but due to traffic and already being exhausted from driving all day, it would’ve added another two hours to my trip. I pulled up the nearest La Quinta on my GPS and booked this location without checking reviews first — that was a big mistake. The photos online do not accurately represent this hotel at all. The rugs throughout the building are dingy, dirty, and torn in several places. As soon as you walk in, there is an overwhelming smell of pet urine mixed with a musty odor that is honestly nauseating. The smell does not improve once you get to your room. In my room, the bathroom door wouldn’t even close properly. There was visible mold around the window, and the room smelled so bad it was impossible to ignore. I spoke with other guests staying there that same night, and every single person said their room smelled awful as well. There was no escaping it. I would’ve checked out at this point and tried to get a refund, but a refund would take a few days to get and that wasn’t feasible for me. The only positive thing I can say is that the staff was wonderful and kind. Unfortunately, that alone doesn’t make up for the condition of the hotel. The check-in process also took much longer than any other hotel I’ve stayed at while road tripping, and they charge a $100 incidental fee. While I understand that it’s refundable, many “road trip” hotels — especially ones in far better condition than this — don’t charge that at all. Overall, this is hands down the worst hotel I’ve ever stayed at. I would not recommend it to anyone, even as a last-minute stop. This place needs a total overhaul.

Serious safety and sanitation issues — handled unprofessionally I am currently staying at this hotel and feel compelled to warn others due to multiple serious issues. I found what appears to be a bed bug in my room and documented it with photos. Instead of taking this seriously or arranging proper inspection, staff dismissed my concern and denied it without investigation. I requested basic compensation to wash and dry my clothes (a standard precaution when bed bugs are suspected). This was refused. Most concerning: a stranger was given a working key and entered my room by mistake. This is a major safety violation. I was told that they don't know how that happened even though you clearly need a key to enter in a hotel room. The front desk issued multiple keys that did not work, requiring repeated trips and delays Once I came to the front desk crying asking for a new room due to the bed bugs for the night, I had to wait outside for an hour due to them not issuing me a working key to get my belongings because my ID was in the room even though they've already verified my identity & my name is also on the room. I had to wait for the other person on the room to get here and show his ID just to get my belongings out of a bed bugs infested room. Not only did I have to wait due to them making 6 nonworking keys, I was given a 30 minute time frame to remove my things from the room & told that that would be the last time I can change my room as if I'm just requesting rooms for fun :/ When I raised these concerns, the front desk manager was dismissive and told me I was “welcome to leave” instead of taking accountability. Corporate was reportedly unreachable, and no meaningful resolution was offered. I am extremely disappointed by the lack of professionalism, accountability, and concern for guest safety. I would strongly advise caution when booking here. Beautiful hotel, staff needs better customer service training.

My experience really wasn’t as bad as some of these other recent reviews. I stayed for three nights originally unplanned. The staff were helpful and friendly, I did not have any problems. The room was clean and comfortable enough for the cost. The odor in parts of the hotel is not pleasant at all. It smells like something is being used trying to cover another smell, and it is extremely foul and overwhelmingly strong in the elevator and hallways. The condition of the hallways had me very nervous about what the inside of the room was going to look like. It is in a state of neglect and literally falling apart. Smells terrible and stains everywhere. It’s very apparent that it has been in a state of disarray for quite some time. The grounds and parking lot are very dirty and not taken care of. Bad first impression. Looks nothing like the pictures. I did not see any bugs in my room or anywhere else. The in room coffee maker was appreciated too. This is not what I would call a good place to stay by any means due to the level of neglect and horrible smell, but it was not as bad as I thought it was going to be, and the price was extremely reasonable.

Check-in was quick and smooth. Staff was great. When I got to the room, there was an immediate and overwhelming stench that I believe was saturated in the walls because it never went away. Went to open the window to air it out and the window screen was ripped out. The bathroom light had a constant flicker that triggered my migraine headache. Besides those two things, the room was VERY clean so kudos to the maid service because they did a phenomenal job. Room was nice and quiet, didn't hear a peep while I was sleeping.