The hotel itself was nice, but the initial check-in process was HORRIBLE. Ebony, the woman who checked me in, was rude and condescending. We drove 6 hours to Charlotte and checked in around 4am. I called the night before to let the hotel know that we were gonna be there at that time. When we got there we had to ring the doorbell to be let in (because it was after hours so I understand) and the woman who answered the bell sounded like she just woke up. I had to wait awhile for someone to come down and let us in and we were already super tired at this point. When I finally got upstairs to check-in, the woman at the front desk treated me as if I was inconveniencing her for showing up at 4am. Which I understand, is early for some people… but don’t take it out on your guests who are also tired. Her manner of talking and tone was short and incredibly rude. What really got me was how she responded when I asked for an upgrade. Because we are gold members we were eligible for an upgrade based on availability. I understand that it’s entirely up to the hotel’s discretion on whether or not they could do the upgrade. And I did not expect to be upgraded anyways, but it was worth an ask. When I asked the woman (her name was Ebony) she said that the hotel only does upgrades for Gold Elite Members and above and that since I was a “silver elite” I couldn’t get upgraded. And I kindly told her that I was a gold member, I have been for years. I started to pull my phone out to check into my Marriott account (but I couldn’t remember my login in that moment) And she said “No. Again, REMEMBER, You are a SIL.VER. ELITE.” As she was looking at me opening the app. And enunciated the words “silver elite” as if I was 5 years old and didn’t know what that meant. And shoved the room key to me. I still wasn’t able to get the app open yet to prove I was a gold member. At this point it was 4:30 and I was too exhausted to argue with her so I just took my key and went to bed. My app finally let me login when I got to my room and it does indeed say I was a gold elite member. And on the tv screen it said “GOLD ELITE MEMBER, GOOD MORNING BECKY”. So I very obviously was correct and she was wrong. I’m not sure what she benefited from lying to me about my Marriott status (which doesn’t mean anything anyways). It’s not like gold members are that much different from silver members. But it was the principle of how she talked and treated me that was abysmal. It ruined my experience with the hotel from the very start. She could’ve just told me they couldn’t do upgrades at the moment or that the hotel was at capacity or something. There was absolutely no reason why she had to pull the gold and silver statuses into the mix to make this a conversation about social hierarchy. Like what did she gain from treating people like that? With that being said, the other hotel staff were absolutely wonderful. The cleaning ladies were very smiley and kind and did such a great job keeping the gym and pool clean. The day staff (a younger man and younger woman) were also phenomenal and very courteous. It’s unfortunate that this is such a well-kept Marriott with the most unkind check-in night staff. Ebony was a nightmare to my trip and I hope I never have an experience like that again at another Marriott hotel.

The hotel was nice and bedding was accomodating but when I tell you valet, maintenance, and building crew were absolute rockstar. Some how my hybrid rental broke down at valet. They jumpstarted and put it into a parkable tow place with cones at 1am in morning. They made sure yhe vehicle was fine before clocking out of their extended shift. Sometimes God grants you favor and kindness that is unexplainable. Im truly indepted for their service, so I'll pay it forward. They didnt ask nor wabt to receive any funds. So I sincerely thank them of service.

Great customer service. I stayed here for a conference and the conference room was good enough for our attendees. Easy to access and great food. Nice and clean room. We had power outages but they did great customer service to take care of us

Stayed here for a conference and had no power the entire time due to a burst pipe. While accidents happen, the service was unacceptable. Staff argued with me over needing two flashlights for a pitch-black room. The mattresses were like hammocks (completely saggy), and the room had no soap, lotion, or water. To make it worse, management offered almost no compensation despite the hotel likely being covered by insurance for the outage. Very upsetting stay—Marriott can do much better

My stay was amazing thanks to bartender D'nea at the marriott's restaurant the golden owl! Her attention to detail, wonderful personality, and interactions made the snowed in weekend beyond enjoyable. I'll definitely stop by to get amazing service!

We stayed at this hotel recently. The room itself was clean, the bedsheets were fresh, and hygiene was generally good. Unfortunately, that was the only positive part of our experience. The reception staff was rude and unprofessional. We had booked a queen room and were informed that check-in for this room type was not until 4:00 PM, which is unreasonably late, especially for a one-night stay. Another major issue was the housekeeping staff. They knocked on our door randomly starting at 8:00 AM, asking if we were checking out and if they could clean the room. This happened again at 9:00 AM, waking us up twice. It seems there is poor communication, as they clearly did not have an accurate list of checked-out rooms. This was extremely annoying and disruptive. The hotel does not provide breakfast, despite having relatively high room rates. Additionally, there is no hotel parking. We had to use public parking in front of the hotel, and every time we left and re-entered—even briefly to pick up food or explore the area—we were charged again. To make matters worse, when we checked in late and asked for a late checkout, the reception initially refused and said it was only allowed for guests attending chess tournaments. When we explained that we were indeed there for a chess tournament, they suddenly changed their response and said late checkout was “first come, first served.” This inconsistency and attitude were very frustrating. Go elsewhere .

We’ve stayed here numerous times because we like the room space, restaurant downstairs and tv options for streaming when in the room. However, we will not ever return due to leaving an expensive necklace in the hotel room drawer Tuesday upon checking out. We did not realize it until Friday when packing for another trip and immediately called the hotel. The receptionist stated the drawers are checked by housekeeping after each stay and nothing was found/ turned in. There’s no way that’s true because that’s where it was left. I asked for a manager to call me and no one has called yet. I do not recommend staying here if you value your possessions/ trustworthiness/ simple customer service.

I am Gold status Marriott and stay majority of time with Marriott. stayed 3 nights (Nov3-6). The crew are not helpful. First night I meed to change the room from 6th floor to 3rd floor due to excessive noise of ice maker. Let alone the new room at 3rd floor was much lower quality and lower hygienic, I was fighting with bed bugs all 3 nights. Majority of my nights spend killing tiny little bugs that already bitten me all over my body. The manager instead of simple apologize (Stephenie). She said she will send investigator if she found any bug! And guess what!, they call me and said there were no bug in the room. I only could captured the photo of one of them on my bed as it was large enough to zoom. Very frustrating hotel like Marriott in a brand new branch has such service. Apparently it was not only me complaining about bedbug, many others did as well due to feedback from group joining for the confence.

I recently had a retirement event in the area of this Marriott. We had several friends and family members from all the country who stayed at the Marriott located on the beautiful campus of UNC Charlotte. The receptionist booked all of my guests on the 5th floor and we were actually able to upgrade some rooms. Parking was easy and convenient as guest were able to park free on the 3rd floor of a deck directly across from the hotel. They were able to easily walk over the catwalk directly into the hotel. The staff was friendly and continuously ensured that our stay was comfortable. We stayed four days and three nights. The staff ensured that our every need was met. I highly recommend the Marriott Hotel located on the beautiful campus of UNC Charlotte.

Our rooms were clean, but we had to move rooms. Half the hotel is on a railroad and busy road... I got zero sleep. After moving to "University" side... it was quiet and peaceful. Staff was really nice and went out of thier way to do something for my son's birthday. Valet was fast. The only other down side was the MClub. It was not well stocked nor very clean. Breakfast was evey three star... not what I would expect from Marriott.