Great stay at the JW Marriott! Check in was a breeze. Everyone here is so kind and attentive, making sure that we have the best experience. Our room was beautiful, clean and modern with an amazing view from the 22nd floor. I especially enjoyed the happy hour in the Executive Lounge. Tsega had a wonderful spread of appetizers and desserts out for us to eat. She made sure that I had everything I needed and was a pleasure to be around. The food was delicious so kudos to the chefs!! Would definitely recommend stating here!

We had a wonderful stay at the JW Marriott Hotel in uptown Charlotte. The location was perfect and accessible to museums, restaurants, the ball park, and other attractions. The staff were professional, friendly, and accommodating. Our bed was comfortable and we slept very well after a long day of sightseeing. The executive lounge had a delicious daily breakfast and the small plates served from 5-7pm were satisfying (especially the home made cookies) so good! Maria, our server in the lounge, provided exceptional service. We will definitely stay here again the next time we visit Charlotte!

We had the best time staying here for a special birthday celebration. We stayed in the concierge level -and the lounge was amazing. Maria went above and beyond to make the birthday girl feel special. The food was all delicious and there was such a great variety. Having access to snacks & drinks throughout our stay was so nice. We really enjoyed our stay and will be back!!

Our family loves the JW Uptown and have stayed here many times over the years. Our favorite part (aside from dinner at Deans!) is the club level lounge. It is such a special little reprieve from our day. This stay exceeded our expectations. Maria took great care in preparing the morning breakfast and was friendly, helpful, and attentive. Many times, it is the small things that make a difference, like Maria’s beautiful presentation of the assortment of fresh berries. Another 10 out of 10 stay for our family!

Having breakfast at the executive lounge is surely wonderful. It is a beautiful quiet lounge, very well kept and the service is excellent. I met Ms. Maria and she is extremely warm and hospitable person and took a wonderful care of us. We had a great time here. Also met Christy in the evening; young kid and yet extremely responsible and respectful. Had a great stay. Location is just perfect. Would love to revisit soon.

Front desk, day time bar/restaruant staff, security (staff and director) were/are great. Willing and able to answer any questions or address any potential issues. Catering staff and Chef were great. Downside- make sure that you double check your restaurant bill/charges, as bartender tried to add another tab to our room without signing for it. She constantly forgot clients/customers requests multiple times, or their check rwqueated 3x, ours 2x... and even orders, as she was entering the to the computer as it was given to her. The restaurant issue was on a Thursday night and shouldn't have been that chaotic and as many issues as we did have. Get parking info prior to arrival. Self park cost vs $50/day valet. Host at the patio bar Jay, went above and beyond his duties and even took care of areas over at the pool, when those areas were neglected and was brought to his attention. Kudos were given to multiple managers for him and his willingness to step up. Lounge is very well attended to. Look forward to our week-long stay for a large event coming up in a few months.

The food and service have been amazing! Maria has treated us as family, making our girls trip extra special! They took care of us with exceptional delicacies and desserts from the gourmet breakfasts to the appetizers in the evening to the dessert selections after we came back to the hotel from dinner. We were treated like queens, and couldn't be more greatful.

Had an amazing stay at the JW Marriott Charlotte. The hotel is beautiful, elegant, and the atmosphere throughout the property feels relaxing and upscale. A special thank you to Maria, who was such a pleasure, incredibly kind, welcoming, and attentive. She truly helped make the experience even better. Also, the Executive Lounge was excellent. Everything was fresh, delicious, and very well presented. You can really tell the staff takes pride in the experience they provide. Overall, a fantastic stay and we’re looking forward to coming back!

A beautiful property in the heart of downtown Charlotte. Across the street from the convention center. Checked in just after midnight, and although they honored my reservation they ran out of king rooms. Credit to the staff they were able to rectify the issue and I actually got upgraded the next day to a junior suite, plus some bonus Bonvoy points. The staff was intentional, focused and on point. Room service was amazing and the spa was so relaxing. Just wish it was a bit warmer for the rooftop pool.

The executive lounge is very nice! It was a warm atmosphere and friendly environment. The breakfast was great and Maria was a great service to us! Always checking up on us and asking to take our dishes when we were done. As for the room it is really good. You can tell that the room is thoroughly cleaned and organized. I definitely would recommend staying here for a girls trip (which is what i’m on with my mom), family trip, or even a solo trip!