Property Amenities

Property services

  • Laundry facilities
  • Coffee/tea in common areas
  • Concierge services
  • Dry cleaning/laundry services
  • Non-smoking rooms available
  • Room service
  • Room service (24 hours)
  • Safe-deposit box at front desk
  • Smoke-free property
  • Wheelchair accessible


  • Fitness facilities
  • Outdoor pool
  • Spa services on site

Business services

  • Business center
  • Fax services available

Food and drink

  • Bar/lounge
  • Coffee/tea in common areas
  • Free bottled water
  • Restaurant

In-Room Amenities

Bedding and linens

  • Cribs available (fees may apply)
  • Sofa bed


  • Bathrobes
  • Free toiletries
  • Hair dryer


  • Accessible bathroom
  • Air conditioning
  • AM/FM alarm clock radio
  • Business center
  • In-room accessibility
  • In-room climate (air conditioning)
  • In-room climate control (heating)
  • In-room safe
  • Iron/ironing board
  • Wheelchair accessible

Food and drink

  • Coffeemaker
  • Complimentary coffee

Media and electronics

  • Cable TV service
  • Flat-panel TV


JW Marriott Charlotte

372 Reviews #10 of 215 hotels in Charlotte

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
  • Very Good
  • Average
  • Poor
  • Terrible

Recent Reviews

Jane D wrote a review on April 04, 2024
Trip Type:

Jamar was super polite and helpful

Jamar was helpful in unloading the luggage. Jamar was great with our luggage. Very polite and helpful. Delivery with a smile! Laughed at my kids being kids and was great manners. Beautiful view of...
Traveler6425670 wrote a review on April 03, 2024
Trip Type:

Watch out - False charges, poor service

I have stayed frequently at the JW Marriott since it opened, and sadly it has consistently gone downhill. Most recently, I have received multiple erroneous charges on my bill, including one for ~$50...
Brian B wrote a review on March 27, 2024 Phoenix, Arizona
Trip Type:

Customer service

Valet Danny went extra mile when i needed to change rooms. Danny was very professional, friendly and helpful. He mentioned he was fairly new to his position and just my opion he will be an asset to...


Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.