I'm a corporate travel agent by occupation and as I know the Hampton inn is not Hilton's luxury brand. But I am reading it five stars due to the cleanliness but mostly this service of everyone that worked in the hotel. How friendly they were, how accommodating they were, how they thanked me for being a Hilton honors member, how they were up for any question that I might have had after a long day of travel. It was in a great location near many stores and restaurants. I would definitely stay here again if that's the area that I was in.

Stayed here for 2 nights and had a great experience. The location is very convenient, close to Wingate university . The room was clean and comfortable, and the staff was friendly and helpful throughout my stay. Check-in was smooth and quick. I especially liked breakfast . Would definitely stay here again

After a long night of work I go to check in really early and Lisa at the front desk was the most accommodating. She got me set up and was very pleasant. I was able to get breakfast, which was amazing and prepped wonderfully. Rachel was a lovely soul who got me in the best mood. Everyone else just seemed very happy and kind. I don't often leave reviews but this morning was great. Thank you!

I booked a room here for the weekend I was checked in by a lady named Samantha and I’m thinking like other places I’ve been to when I’m spending over $140 on a room I should be treated equally like other customers and I say that because after she checked me in I noticed how kind she was to the caucasian man after my African American self left the counter she offered him water and asked him twice was he sure he didn’t wanna pick his own room not once was I offered a water or not once was I asked did I wanna pick my own room or not once was I asked if I needed anything please don’t hesitate to call her…… NONE of these things where said or done to me when I came in she booked me in and didn’t even care to have care for the room they checked me in to look and see if the room was at its most cleanest before my arrival I was checked into room 240 with a broken tv and not just that!!!! while I was calling to ask them why would they put me in a room with a broken tv or not check the room completely before they put someone in it I noticed a huge black ant attempting to crawl into my ear that there was strike 2 when I went down stairs Samantha gave me the run around I was supposed to be getting my room switched across from the room that had black ants and she gave me a key that didn’t even work when my partner went down stairs SHE TOLD HER about the ants in the room her response and face actions showed that she didn’t care ABOUT THE ANTS !!! As she was getting the room ready my partner seen another ant at the counter that looked exactly like the same black ant that was in my room ( by accident he way hugest black ant I’ve ever seen) Samantha walked around the counter and killed the black ant in front of my partner and another customer when I went down stairs I asked Samantha more questions about the ants and the tv and what kind of courtesy could they give me for my first stay and the bad hospitality they gave me for my first stay ever she cut me off in mid conversations to say her manger would be here in the morning and I said ok cause I see that she didn’t have the care to want to help me like she would for other customers like she proved to me when I checked in and I also called the front desk from my new room phone and she never answered I called 3 times even walked down stairs and I seen that she wasn’t even assisting any one and prior before that when I was In the first room with ants she continually put me on hold not knowing what kind of emergency I had going on in that room!!! I have been here all day and can’t get any help connecting to WiFi I was going to book another night but with the horrible hospitality and huge, black ants I don’t know if I would ever stay here again due to how Samantha treated me and due to her not showing me enough respect even after me telling her about the ant that almost crawled into my ear and also due to her lien to me saying I'm the first person that ever said they’ve seen a ant in the hotel but just killed the same similar ant in front of my partner im pretty sure if corporate looks at the time around 8:45pm they will see Samantha killing a Black ant in front of my partners face after she just stated that she’s never seen a ant and I’m the first customer to say they’ve seen a black ant so at this point I’m just waiting on the manger to see what kind of hospitality they will have for me in the morning I am highly disappointed I never have problems at Hilton and i am a Hilton member I travel the world using Hilton all the time this by far has been the worst experience…. Spoke with the manager she is amazing she took full responsibility of what her employe did and she took care of my problem and made me feel so much better here naudia will be the reason I come spend my money at this location overall everything else is currently having a great stay I feel appreciated for staying here at this hotel. Nice clean and comfy bed when they switched my room !

I had a great stay at this hotel. Big thank you to Nihad and the rest of the staff for the warm hospitality, everyone was friendly, welcoming, and always willing to help. The environment was comfortable and relaxing, which made the stay even better. Everything felt well taken care of, and I genuinely enjoyed my time here. I would definitely stay again and recommend it to others.

Excellent stay for my work travels. Nihad from the front desk went above and beyond to ensure my stay was perfect. Nihad fixed an error (my jobs fault) in my reservation immediately and even communicated with my spouse who wanted to surprise me with flowers at the front desk. He kept them safe until I returned from work and even helped me carry them up (THEY WERE HUGE). Excellent customer service. So friendly! Also the breakfast is perfect every morning!

Staff was incredibly friendly and accommodating-- we were traveling as a large group and didn't get in until late, then requested some extra time before checkout the next day so we could get showers before hitting the road! Rooms were clean and comfortable. Great experience for our team!

Dear Hampton Inn Management, I am writing to share my recent experience during my stay at your Monroe, NC location. This was my first time visiting a Hampton Inn, and unfortunately, my experience was not what I expected from your brand. Upon arrival, I was met with a dismissive and unwelcoming attitude from the front desk associate named Brian. While I observed him being warm and polite to other guests checking in, his tone and manner toward me were noticeably different — curt and unprofessional. At one point, when I asked a simple question, his response was, “What does that have to do with me?” which I found very disrespectful. I came to stay for a business trip and hoped for a pleasant and professional experience, but this interaction left me feeling disheartened. Every guest deserves to be treated with equal respect and courtesy, and I hope this feedback helps ensure better customer service for future guests. Thank you for taking the time to review my concern. I would appreciate a follow-up regarding how this matter will be addressed.

Rooms are clean, staff pleasant, but the beds were a little too firm for me. Location is a nice little vibe. However, the walls are paper thin, and some of the guests have absolutely no consideration when walking through the halls day or night. Other than that our stay was a good one and I’d definitely book here again!

we were so pleasantly surprised at how comfortable the bed was how soft the pillows were how wonderful the sheets were. The place was immaculately clean, and the air conditioner was the coldest air conditioner we have ever experienced in a hotel….anywhere!!! That was important because the heat index outside was 109 when we were there. also, we heard very little noise around us. The room felt like it was almost soundproof.