I’m a Hilton Honors member and travel frequently. This was one of the worst hotels if not the worst that I stayed in. Room smelt stale. There were four of us staying in the room and we were given two small towels. I called in the morning requesting more towels so my family could shower and we can head out and continue our travels. No one came, called an hour later they said they would send someone again. No one came, we managed to shower and get ready as best as we could. At 11 as we were heading out maid finally came to give us towels knowing very well it was checkout time. I told her no thanks I asked for towels 2 hours ago and we’re now heading out.

The hotel was dirty and some of the wallpaper was falling apart on the 5th floor. The AC didn't work in the dining room. The hotel charges over $5 for parking and does not include this fee in the original quote. There are no pack-and-plays available for babies. The rooms feel dirty. Very disappointed with my stay here. I would feel better if the hotel were to reimburse me for parking. Why is there a fee to park in a parking lot that has many potholes and homeless people walking around? You should be paying your guests to park there or at least improve the parking experience.

The room was a good size and well maintained but the bed was very firm, which is incredibly uncomfortable for a big guy who sleeps on his side. Despite having plenty of room for a bigger chair the one there was tiny and so uncomfortable I couldn’t sit in it. The breakfast was good save for the thinnest cut bacon I’ve ever seen, that’s the only time I’ve ever not liked bacon,

I haven't even checked in yet, but due to a schedule change I had to come in a day early. The first reservation I made through the app and I did it as a non cancel reservation. The guys here talked me through how to make a reservation for the earlier night and then went through the trouble of actually linking my reservations so I don't have to change rooms in between nights. Jamel took the time to double check both reservations, adjust what needed to be adjusted,m and make sure my wife and I were taken care of. I haven't even gotten there yet and am already planning on staying here next time i'm in town. It would've been easy for them to say "Sorry, you made the two reservations, that's on you." But they took the time to make sure We were taken care of. That's huge in today's world.

Great experience - Hampton Inn Charlotte/Matthews provided a wonderful, welcoming stay to our 50 Cross Country Runners and Coaches. The rooms were ready - they had a nice thoughtful welcome gift for members of our party and were helpful and gracious throughout our stay. A Special CALL-OUT to Katherine Morgan in Sales - Katherine was AMAZING to work with - responsive, accommodating, and creative in getting our group setup for rooms, conference room, and local services.

Stayed total of 4 nights. Wednesday Thursday night . And Monday Tuesday night. The 1st room had a humming noise and the manager tried to help us out. ? thanks. It didnt do it alot the second nite. Just put ear plugs in. 2nd room was all good and quiet. ? Thanks for the good breakfast and the lady was so polite and kept everything so clean and fulled.up. The front desk was polite and very helpful. U have a polite staff and were all very nice. Thank u Renee

I stayed at the Hampton Inn Charlotte/Matthews from September 21st to September 23rd, and I couldn’t be more pleased with my experience. From the moment I arrived, the front desk staff greeted me with professionalism and genuine warmth. That same level of care was present when I checked out—consistent and sincere service throughout. The breakfast area was run by a wonderful lady who went above and beyond. She kept the food hot and replenished, and made sure the tables and serving areas were spotless. Her attention to detail and helpful attitude made mornings a pleasure. My room was exceptionally clean and thoughtfully laid out, which made it easy to navigate as someone who uses a wheelchair. The bed was incredibly comfortable—I slept like a baby. I’ll definitely be staying here again in the future. Thank you, Hampton Inn Charlotte/Matthews, for making my stay so enjoyable.

Horrible check in waited for someone to let me in at 11.30pm at night, no one up front, called no answer, tapped on the front door glass with a key, finally some one comes from down the hall and lets me in. No hello, just my last name, I go to my room smells old, toilet barely works, room greatly needs refurbishment. Fast forward breakfast 9.20am no sausage, no plain bagel, watered down apple juice, oatmeal liitle to be had. Go to check out no one at the desk, called after I left I asked for my receipt to be emailed, eight hours later still waiting. I stay in Hilton properties over a hundred nights a year for business, this Hampton need some help.

I’m a hilton lifer and this property was challenging. Room was nice but the bathroom was outdated, had a large crack and a soft floor in the shower and a lot of wear on the wood and crevices. The owner here needs to invest in the property

Location - great Service - great Rooms - disappointing This place needs a remodel like yesterday. Hilton should be ashamed. Rooms are old & dirty. I won’t even go into detail, but stains/mold/mildew….you get the picture. I won’t stay here again. There is another Hilton about 20-30 min up the road. I’d recommend checking that one out instead.