Although the hotel is 5 mins away from the airport and they say that their shuttle runs “24/7 “. It’s completely unreliable. I called 10min before I even got to the pick up point. They told me to call back when I got there physically. I did and waited , 20 min went by and I called 5 more times no one answered. Waited another 10 mins and called again. Told them I was still waiting at the pick up spot after almost an hour. They told me it was going to take another 45 mins !!!. From an hotel 5 mins away from the airport. It’s absolutely ridiculous. After I’ve informed them repeatedly that I was waiting for pickup ! And extremely unprofessional. What really makes me upset if that every times I called and they actually answered, the front desk lady would tell me “their on the way”, “ just a couple of minutes out” , “he/she should be there”. At this point I could have started walking and been there by now. If you want a relatively cheap spot for the night to rest, this hotel is okay. But if you’re looking for professionalism, reliability , and good customer service….this hotel is definitely not it .

There was a change in leadership and the new GM is non-responsive. He avoids efforts to communicate face to face, voicemail and refuses to respond to written messages as well. The previous GM was Raj and he embraced people much better so he was easy to work with. It’s a shame they put a GM in place who hides from customer interactions.

We were in town for my son's graduation. I do feel like ther were some areas that could have been cleaned better like the coffee maker in the room had dirty coffee water where you put the pods in. The corners in the shower were a bit dirty as well. The sheets were nice and clean the bed was comfortable and we were able to get a crib for the baby as well. I honestly wouldn't stay here again however I have stayed in sooo much worse so it was ok. All the staff were great as well. It's also 5 minutes from the airport so it was very convenient.

This hotel staff is outstanding. Sonia and Billy went out of their way to make sure our stay was great. Rooms are clean and the hotel is perfect highly recommend this place.

I don’t usually do reviews, but this was the most disappointing Holiday we’ve booked. Just for other folks to be informed, there’s no microwaves in any rooms, room service doesn’t come unless you ask the front desk yourself for a restock/cleaning, you have to pay separately for any car parked in the lot, and even though we booked the breakfast, in the morning we had to request the desk for breakfast vouchers to enter the dining and coffee area. The proximity is great to the airport! The staff is nice, they’re just doing their job, but whoever owns this franchise gives a very stingy impression. There were more “cheap” things we saw, but for benefit of the doubt, the aforementioned were the most frustrating.

Stranded due to flights and booked this hotel. Texted to get shuttle, was told one would come, but after 20 minutes, I bought an Uber (it was very very cold and stiff wind). Upon arrival at the hotel, the 2 shuttles were parked against the building and weren't being used. Enjoyed the morning shuttle to the airport and learned that this hotel shares a shuttle bus with Home2Suites and adjacent Hampton Inn.. Note, desk reception was solo and she was very busy checking in customers, took about 30 minutes to check in after being dropped off by Uber. Rooms were dated, but clean and all, incl. bathroom functional.. I do miss days when we had bars of soap that I used to shave my face. Not a bad spot, but don't bank on a quick pick up at the airport...

I'm most frustrated with the parking here. You do not get a choice, you must register your information with their app to Park your car. If you do not agree to the user and privacy data terms and conditions you cannot parks here. The hotel cannot take your payment nor can they give you a receipt for payment. You must wait until after you leave the hotel to get a confirmation of payment, which means you have no way of confirming you paid or registered the following morning. Finally you wait waiting and hoping after you leave the hotel that you actually get a receipt. Be prepared to sell your information and waste your time registering so that you can pay them more money just tp Park.

It is located right down the road from the airport and provides shuttle service. The staff is very friendly and helpful. They have a restaurant on sight which has tasty options so no need to anywhere to grab a bite. Highly recommended.

Rooms are clean however, the bathtub overflows which is not great. I do like that they are using Dove products. You have to pay for parking which is quite ridiculous imo. Breakfast is not included; a bummer. There was only one receptionist when we checked in and her attitude was terrible. She clearly does not like her job. I’ve stayed in plenty of hotels to know this one by far has been the worst yet. My first and last time staying at this particular Holiday Inn.

Everyone here makes your stay welcome. Front desk are always very helpful and friendly 100%! Shuttle is always in point, fast and ready. Restaurant (bar tender) she is wonderful woman! Always helping everyone and great service.