Our stay was excellent! The room was immaculate and quiet. Our breakfast was the best we have ever had at a hotel. What Robert and Brittany provided for our family was well above and beyond what we’ve ever eaten at a breakfast buffet. My child that won’t eat anything insisted on taking her pancake with her because she couldn’t finish it. Thanks to Taylor as well, for a perfect stay. We will make the is our new stopping place on the way to HHI.

I booked a Mon-Fri stay for work. I checked into my “newly renovated” room to find what I thought to be a blood stain on the wall, only to realize there was an old slice of pizza under the chair nearby, and a party favor. Someone hurled a slice of pizza at the wall during a kid’s party, and it was not cleaned up after. I then noticed the towel hook was hanging off the wall and the toilet seat was broken. I called the desk to alert them of these issues so I would not be charged, but I was too tired to relocate to a different room, so I didn’t request that. On Tuesday, my work in the area was no longer needed, so I spoke to the clerk about checking out early and seeing about processing a refund for Thurs-Fri, since it was already past check in time on Tuesday, so I expected a charge for Wednesday. I was told that a manager wouldn’t be in until the next day, so my request could be considered then. However, by the time I got home that evening I had an email saying the decision to not refund me anything had been made by the next shift’s front desk clerk. I’m still unsure if a manager has had any input in the situation or if an employee just made that decision, but I ended up being charged for a 4 night-5 day stay in a dirty and poorly-maintained room that I slept in for one night. Also, they’d like to charge you $17 for the same breakfast you’d get at the nearby and similarly-priced Holiday Inn Express and Avid hotels for free. I’ve stayed at both of those, and that’s where I’ll be booking if I ever need to return to the area.

I came in for my grandmothers funeral. Was in need of an early check in. Thankfully the front desk agent was so kind in trying to communicate to see if I could check in early which was very accommodating. I got to my room and was greeted by the fresh scent and perfect set up of the room (i was in a newly renovated room) and my AC was not working and my toilet wouldn't flush properly, I called to front desk and they sent maintenance right up which he resolved my issue within minutes. After the funeral i got back and went to get food from the kitchen which the food and service was amazing. Over all my stay very pleasant and was able to relax and grieve.

I recently stayed at this hotel again and was genuinely impressed by how much it has improved. The entire property was extremely clean, from the lobby to the rooms, and everything felt fresh and well-maintained. Housekeeping did an excellent job, and the attention to detail really stood out. What impressed me most was the noticeable improvement in both the cleanliness and overall atmosphere compared to previous visits. The staff was friendly, professional, and clearly committed to making guests feel comfortable. It’s great to see how much effort has gone into upgrading the experience. I would definitely stay here again and highly recommend it to others looking for a clean and comfortable hotel. Special thank you to Housekeeping Executive DeeDee, and housekeeping supervisor Izzy. They were really helpful and went above and beyond to make my stay great.

I was skeptical because of the reviews but I must say I am very pleased with my stay. The overall hotel was nice except the main lobby is out dated. The food was great. My husband and I really enjoyed the breakfast, also the server was very nice and patient. Front desk service was very quick, easy and great attitude. The rooms were beautiful nice and clean and the beds were very comfortable. I will be returning soon. Thank you everyone for a great experience.

**Hilton Garden Inn Pineville — One-Night Stay Review** I stayed one night at the Hilton Garden Inn in Pineville, North Carolina, and overall it was a very solid experience with standout customer service. Check-in started at the front desk because my mobile key wasn’t ready in the app. The front desk staff were superb—friendly, professional, and genuinely helpful. They clearly explained all amenities, breakfast and dinner hours, and the bar area. When you’re traveling, that kind of information and clarity really matters, and it was much appreciated. The room layout is practical and well thought out. When you enter, the closet is on the right and the bathroom on the left. There’s a compact kitchenette-style cabinet with a refrigerator, Keurig coffee maker, microwave, and ice bucket. One note: the in-room creamers are all artificial, so if you prefer real cream, it’s best to bring your own or grab some downstairs before heading up. The room includes a chest of drawers with the TV on top, a proper work desk with a lamp, and an ergonomic desk chair made of molded plastic rather than peeling pleather—a smart design choice that other hotels should copy. Lighting is good overall, with a lamp in the corner, a lamp between the two beds, and a light at the entry door. Power access is excellent. Two lamps (the desk lamp and the bedside lamp) include AC outlets, and the bedside lamp also has USB ports. There are two additional power outlets above the desk, along with an alarm clock and telephone. The room also features a full-length mirror, luggage rack, iron and ironing board in the closet, and a hair dryer in the bathroom. Cleanliness throughout the room was excellent. There is ongoing remodeling upstairs. While this is a positive long-term improvement, I would personally choose a room one floor down next time to create a buffer from construction noise. That said, the hotel clearly posts construction notices on their website and elsewhere, so guests are informed in advance and can request room placement accordingly. Checkout was just as positive as check-in. The front desk associate was very friendly while they were wrapping up breakfast service. I hadn’t eaten at the hotel, but I asked if I could run my items to the car and come back in with my travel mug for coffee. She said that was no problem. When I returned and found the coffee carafe empty, she immediately noticed, went to another area, and personally filled my cup—no request needed. That level of attentiveness is excellent hospitality. Overall, this was a clean, comfortable stay with genuinely strong customer service from start to finish.

I stayed last week as I came in town for an 50th birthday party and I had Andre as a breakfast server who was very attentive, he refilled my coffee and recommended places in the area. He had great customer service. The Food and Beverage Manager Brittany prepared a very delicious omelette for me and I am allergic to tomatoes and she came out to make sure she made it herself to ensure I didn’t have an allergic reaction to anything. Taylor the AGM checked me in and made sure I had everything I needed. Dee Dee made sure that I had clean linen and towels daily and my room was cleaned. I will definitely be coming back next year and looking forward to the renovations! Great staff!

Average rooms. Mattress slightly worn out on one side. Water pipes inside shower wall make noise from vibration. Breakfast buffet service is extremely disappointing. No bowls for cereal or oatmeal, only very small ones or fruit. It requires using 2 or 3 for oatmeal/toppings. Lobby garbage can consistently overflowing. The floor around the can look as it never gets cleaned. Complimentary water in lobby usually empty. Staff serviced my room and forgot to restock the bathroom towels. Overall it was the worst experience at a Hilton Garden Inn.

I'm thoroughly disappointed. I booked through Expedia and through some mishap with the system, the room I booked isn't available. (More so due to a group coming in on Saturday which doesn't make sense because I'm checking in days earlier.) I came here for my sister's birthday and booked a two bed room only to be given a king sized bed. Expedia and Hilton need to work through their communication. I was only given the options of either canceling (no fee) which would leave me without a room or book somewhere else last minute with high prices or free breakfast. I did decide with the breakfast but it's disappointing because my sister was supposed to stay with me and now she has to drive daily to pick me up and drop me off at the hotel.

I specifically booked a room with this hotel because they had an indoor swimming pool. We were taking our granddaughter to watch a hockey game across the street for her birthday and she loves to swim. We got there and the pool was drained. The website didn't indicate the pool was closed. They also did not have WIFI in the rooms. There were a few people at the front desk inquiring about WIFI access in their rooms not working. Hotel was clean. That is about the only positive thing I can say.