Pretty disappointed to say the least. My grandfather and I decided to stay here for a night. We get in and we ask if they do military discount. We were told that if the hotel is 50% full they do not do the discount. If your establishment offers a military discount, it should always be able to use, no conditions. It says they offer room service, which was great for us because my grandfather is disabled and we had a long trip plus a funeral, so we were really looking forward to eat and go to bed. When I called asking for a menu because we wanted to order room service, the older lady at the desk said they don’t keep menus in the room and we would have to come down and get a menu. I asked if we could take it to the room, which was followed by a “no.” So I go down stairs to take a picture of the menu. I get the picture, go back to the room and me and my grandfather figure out what we wanted. I call back down to order room service, and that’s when I was told they haven’t done room service since Covid. If you no longer offer room service, don’t advertise you offer room service. They transfer me to the little restaurant they have to I can place the order, no one answers the phone. I then go back down there to place my order, only to not find staff anywhere. I finally gave up and went to Chilis next door. They also had water everywhere from the pool to the elevators. And while no one had the time to mop the water up, they had time to stand around and talk. The only positives I could give this place was the beds felt nice. Definitely will not be back here again.

First time I've ever stayed here as we live about 2 hrs away but the hotel was clean, smelled great, love the workout room, nice pool, and friendly customer service

Possibly the best hotel in Rock Hill with several excellent points but one glaring problem. More on that in a bit. Location is excellent with easy access off I-77. Downtown Rock Hill is also an easy trip out the door as is most of the town. No issues getting around. Our room (king bed suite) was very spacious and a very nice, comfortable bed. MORE than enough room for two in the bathroom to spread out toiletries. Walk in shower was excellent! Ice machine with water faucet was just outside our room. Then came our last night. After a wonderful meal locally, we looked forward to heading back for a night-cap in the new bar/lounge with outside patio. No sooner had we sat down on the outdoor patio that the pungent odor of cigarette smoke filled the air. This hotel advertises itself with signs all around "100% smoke free!" so this was rather odd to say the least. Wife and I went inside to escape and I mentioned to the chain-smoking group, "technically this hotel is smoke free guys!" A waste of time. While inside open-ended questions to the bar server regarding their smoking policy revealed no smoking within a certain distance from the patio. Upon further inquiry I explained both my wife and I had seen her serving the group in question several drinks and I inquired further about smoking. "Oh, does the smoke bother you?" A rather strange query from a Hilton employee working at what is advertised as a "100% Smoke Free" facility. I kindly informed her she has just told me all I needed to know. She responded, "I must be off my game tonight." The group she explained were regulars, frequently staying there and apparently allowed to smoke all they wish - at a 100% smoke free facility. I get the tension from trying to go smoke free at a bar where folks are used to smoking, but either Hilton must remove the "100% smoke free" signs or lose the employees who disrespect that policy. Either it is smoke free, or it isn't. Likely won't stay there again as yes, I seek smoke free facilities but this one advertises that yet doesn't enforce it.

They claim you are told at check-in that breakfast is not free. They do not. Nor is there a sign. It’s all a ruse. Was surprised a bill was plopped down in front of me. $30 for my wife and I breakfast of lumpy grits and hard overcooked sausage. Unfriendly service to boot.

Hotel is conveniently located off interstate when traveling. We stayed there twice on our travels home from WV. On our last visit, the hotel was undergoing some upgrades in construction so we were excited about enjoying the upgrades this time. The room is nice but one cup coffee maker was horrible and we could not seem to get the thermostat in the room to adjust and room was very warm. We were excited to eat at the restaurant as it was very nice and we had not had an opportunity to eat there on our first visit. After a long day of travel, we were looking forward to a nice hot meal. Unfortunately the food came out cold and we had to change our order twice. When we told management all they replied was that we were not charged for our meal and to try them again on our next visit. We did not expect to be charged for a cold meal that we did not eat. As a Hilton Honors member I am very disappointed by the response we received from management, “Stephanie.” At a minimum, I would have expected to be offered a free appetizer to give the restaurant another opportunity to earn our business. As it stands, I will not order food at the restaurant and am wavering on whether I will even stay there again. If we do stay there, I will definitely opt for the Chili’s restaurant next door. It’s convenient and at least you can count on good warm food!

If you are coming to the area look no further… clean and spacious room! Friendly staff!! Has a restaurant on site but it closes early…chilis is right across the street not even a 2 min walk. Great hotel!!

Good place to stay and i will stay again. Located by many walkable food locations and a shopping complex. Everything was clean and friendly staff. Hot breakfast served and rotating daily.

The hotel is rated as a 3 star hotel, but really should be rated 4 star with 3 star prices. There is a pool, large fitness center, market shop in the lobby, excellent cook to order breakfast or buffet style, and a restaurant and full bar on site. The hotel is close to many dining options as well as retail stores. The staff are extremely courteous and friendly and ready to help and assist with any issue that may come up.

While waiting for repairs to be made to my truck I stayed at this location. It is absolutely beautiful hotel with spacious rooms, an amazing breakfast bar and bistro and evening bar. The staff went out of their way to make sure my stay was without any issues. The breakfast bar was great with a changing menu daily. In the evening the bar opens up for local favorites and drinks. Outside the bar you will find a spacious patio area with a fire pit surrounded by comfortable seating. High speed WiFi is offered during your stay and if you find yourself needing printing services they have a dedicated printer for guest use. There are several different restaurants within a short walk and for those like me who enjoy a good cigar there is Palmetto State Cigars only a half mile from the hotel. You will also find a Target, Moe’s and Panera Bread all close by and a Chilis right next door. If you don’t want to leave the property the bar also has amazing food cooked to order. If you happen to find yourself in the Rock Hill area and need a place to lay your head you will not go wrong with this Hilton location.

Disappointed in the way a recent issue was handled during my stay at this establishment. A sentimental item was left in my guest room and, unfortunately, was not returned. Despite my repeated attempts to resolve this matter, I received no meaningful follow-up from the housekeeping department supervisor which lead me to contacting the General Manager. With the General Manager did reaching out to extend his apology to me and my daughter, the experience has nonetheless caused considerable dissapointment and left me questioning the level of respect and care shown to guests. I had trusted this establishment to provide not only quality service but also the basic courtesy and accountability that every guest deserves. With all this said, I would give this establishment another stay.