Location was decent for what brought us to town, but was a bit noisy as our room faced the main road. Service was alright, nothing exceptional. The rooms were bad, due to a laundry list of things. First, the shower temps were flip flopped and took a bit to figure out (i.e., had to turn it to "cold/blue" to get hot water). Then there was very little lighting, and we found ourselves having to use the flashlights on our phones in the late evening. It looked like our side areas beside the bed had a cut out for wall lamps, but the lamps were gone and it was just holes. The bathrooms had little counter space for my family to effectively use. The mattress was terrible, and felt like something from a motel 6 out of the 90's. Then most hotels have easily accessible plug ins to charge electronics, especially by the bed, but the plug ins here were hidden behind the side tables, which i had to move out just to get to the plugs. Lastly, there was construction going on in the upper floors, which I get is necessary sometimes, but after a long trip and trying to take an afternoon nap, it was super annoying and loud.

Unfortunately, our experience was problematic from the moment we checked in. I had reserved two rooms: one king room and one room with two queen beds. Upon arrival, we were checked into two king rooms without being informed of any change. When we first went upstairs, our room keys did not work, requiring a trip back to the front desk. An employee then escorted us upstairs and let us into the rooms manually. Once inside, we discovered that both rooms were king rooms rather than the accommodations we had reserved. We returned to the front desk and were given yet another king room, resulting in us having three different king rooms on Friday night. The following morning, I received a call from the front desk advising that the two-queen room we originally requested had become available. We moved our belongings and checked into that room before leaving for the day. When we returned late that evening, we pulled back the sheets and discovered what appeared to be a bed bug in the bed. We immediately went to the front desk to report the issue. The response we received was disappointing. There was no apparent concern, apology, or attempt to provide a solution. We were essentially told, “I don’t know what to tell you.” At that point, it was approximately 1:00-2:00 a.m. We no longer felt comfortable sleeping in the room. The situation was extremely stressful, especially after already dealing with multiple room changes and check-in issues throughout the stay. Because members of our group had a long drive home, my room chose to leave so that others could rest, and we ultimately did not stay in the room that night. Between the incorrect room assignments, non-functioning keys, multiple room changes, and the bed bug issue that prevented us from using the room we paid for, we did not receive the accommodations or experience that we reasonably expected. Given these circumstances, I respectfully request a full refund for our stay. Also I have a picture with time stamp and location but it will not let me upload. I was also asking for refund on the one night we didn’t stay in the other room because we vacated our room for the people who needed to drive home 3 hours with our room since you were not able to. This was the worst Marriott hotel I have ever visited.

If it weren’t for the dumb kid who pulled the fire alarm at 12AM on June 20th 2026 this would have been a 5 star rating. I had a really awesome time here at the Courtyard by Marriott in Concord. The rooms were excellent. The service was phenomenal. I’d stay here again. I love Marriott hotels because the fitness centers are open 24/7. I always have positive experiences at Marriott property. The staff here are amazing and understanding.

Staff is friendly and not stuck up. The hotel lost power for about 2 hours and everyone was asking the front desk what was going on, they stayed polite. The keys to the room still worked to open the doors. Breakfast was minimal. Food laying on the elevator floor for my stay. No one bothered to clean it up. Room was a decent size with a king bed and couch. The outlets need replaced. They wouldn't hold a charger. There was visible mold in the bathroom. At the bottom of the picture frame. Bed was hard as a rock. The access doors on the lower floor that brings you to the parking lot didn't work. You had to exit and enter from the lobby. Needs more landscaping in the fron you can see the irrigation lines. I'm a Marriott lover but this one disappointed me.

The room is small no safe was not informed that there was no continental breakfast or that what looked like a refrigerator is a cooler and all my food was spoiled and warm had to discard it. The pillows were so flat I was very disappointed I have Gerd so it did not work well for me at all kept coughing and choking. UPDATE: you see the generic responses that they give, no compensation at all!!!!! Just close down until you are completely renovated because you expect people to pay and obviously from the reviews you are not meeting the customers expectations!

So this is a business hotel. And anyone rating as something else is giving skewed views. But this hotel for a courtyard is amazing (as is its sister hotel of the residence inn). It FAR exceeds other courtyards in the United States on average for quality. It’s exceptionally clean, incredible staff, and clearly managed very well to retain standards beyond the minimum Marriott sets. This is a Marriott franchise group that owns and operates these- but you can tell - quality matters to this franchisee. This is now my go to hotel in charlotte. If you’re going to the charlotte concord area…. Stay here.

I had a horrible experience at Charlotte. Room service moved and rummaged through my things. I had personal belongings stolen and my room rearranged on me. No streaming services available…DO NOT STAY HERE!!! In response to “Reply” comment.. Well of course your “employees” are gonna say they didn’t..I went to the front desk and complained immediately as soon as I noticed. I was also informed the manager would give me an immediate call in the morning and I didn’t hear a single sorry or word from them. Even after I followed up…don’t make me the bad guy here… just DO BETTER

This was hands down one of the worst hotel experiences I’ve ever had. We got there late at night and were told they had given away our room. They were able to give us another room, but not with two beds like the one we had reserved. After walking around the other local hotels with all of our luggage while I’m 7 months pregnant we finally came back and decided to take the room with one bed out of desperation. The lady at the front desk was super rude at first, but she did change her tune a little when she realized it was their mistake for canceling our room and not mine. We were so grossed out a few minutes after arriving in the room. There were spiders and hair in our bed, mold in the ceilings, stains on the walls and cracks in the tiles. I spoke with the front desk and be begged for a refund on the second night so that we could figure out a different plan for the next day, but they only offered to change us to a different room just like the one we had. The next morning, I went down to the café early to order my daughter’s breakfast so that she could eat before she started her dance convention, but when we came back 20 minutes later to pick up her bagel, they had forgotten about it. I had to wait 10 minutes to get a refund on it while she toasted a bagel for someone else who had just walked up. Every encounter with the front desk task was unpleasant. They were rude and on two different occasions complained to me. The first one about her back pain and the second one complained to me about how she was the only one doing everything. The housekeeping service finally came to our room late during the second day, but what they did was minimal at best. They basically made the bed and gave us a couple hand towels, but did not replace any of the dishes or instant coffee. I can’t tell you how happy I was to leave this hotel and never come back. I would recommend avoiding it at all costs!

If you don’t like concrete beds, don’t stay here. I was told to deal with the hard bed or sleep on the sofa. My fridge didn’t work and they said “well plug it in” I will never come back to this location.

The check-in process was very disappointing. Someone from the back office had to check us in and did not know how the process works. He had to follow instructions on his phone, call someone for help and after 10 minutes only gave us one key. We received no information about the hotel. As a loyal Bonvoy member I expected a follow up, however that never happened. The hotel is very dated and run down. I will not stay again or recommend it to anyone else.