An Amazing Stay at Fairfield by Marriott in Pineville! My stay here has been absolutely wonderful! I’m here for a work assignment, and honestly, I don’t want to leave! The hospitality, the atmosphere, and especially the staff have made this place feel like a home away from home. Joanna makes breakfast every morning, and she is absolutely amazing! The breakfast is excellent, and she is always so kind, generous, and attentive to making sure everything is fresh, stocked, and ready for everyone. I look forward to making my hot tea and enjoying breakfast every morning because she makes the experience so welcoming. And Marvin deserves a special shout-out, too! He speaks to me every morning and makes sure I leave the building with a smile, even on the mornings when I’m not feeling my best. That kind of kindness and positive energy goes a long way, and I truly appreciate him! People like Joanna and Marvin are what make a hotel special. They go above and beyond to make guests feel welcome and appreciated. I would absolutely recommend this hotel to anyone visiting the area, whether for work or pleasure. Thank you for making my stay so memorable. I’m truly going to miss this place! ?? I really feel at home!!!!

The location was excellent, close to many attractions, the staff was nice and accommodating especially Joanna. I needed some fruit after breakfast ended and she made sure I got some oranges. Fruit is difficult to get in while on vacation. We also needed a new room due to the tv not working and they upgraded us free of charge to a larger room with TWO tvs! Will definitely come to this location again

Nice hotel, excellent customer service especially Carlette. A few miscellaneous issues, hallway smells damp and they had no hand soap for the washrooms (ran out?). Really nice patio area, had fireplace but unfortunately didn't work. Still lovely to sit outside and relax, and Pool was closed for season but weather was 80f.

We just returned from an overnight at the Fairfield. Kirsten at the front desk is incredible. She helped me book adjoining rooms over the phone and even went back to check on something my son left! She went above and beyond each moment of our stay. Additionally the beds were so comfortable, sheets soft and room spotless. Next time we are in the Charlotte area this will be our stay. Thank you Kirsten!!

My husband and I are here for the race this weekend in Charolette and we had wanted to book a two bedroom room and mistakenly booked a one bedroom and they were very understanding and easy to get our rooms switched over with no problems. I can’t remember the names of the ladies who helped us but the lady in front that checked us in was very professional and nice about it. Would definitely come back!

I had an outstanding experience at Hyatt Place thanks to Sabrina and Tammie. From the moment I arrived, their customer service was truly exceptional. Both were warm, professional, and went above and beyond to make sure everything was taken care of. They made the entire stay feel welcoming and stress-free, and their attention to detail did not go unnoticed. It’s rare to come across service this genuine. Sabrina and Tammy are a huge asset to the Hyatt Place team. I would absolutely stay here again and highly recommend this location because of the amazing hospitality they provided!

We stayed here as a family of four (two adults and two young children, ages 5 and 4) after spending a full day at Carowinds celebrating our son’s birthday. We had booked this hotel in advance, expecting a comfortable place to rest before heading home. Unfortunately, our experience was extremely disappointing from the moment we arrived. When we got to the hotel, there was a very strong sewage smell outside, which we initially brushed off since outdoor odors don’t usually affect hotel rooms. However, after checking in and going to our assigned room, we walked in on another family already occupying it. It was an uncomfortable and upsetting situation! We felt terrible for disturbing them. The front desk apologized and mentioned their system had been having issues, then reassigned us to a different room on another floor. After getting our exhausted kids cleaned up and ready for bed, we turned on the air conditioning—only to have the sewage smell blow directly into the room, particularly toward where our kids were sleeping on the pull-out sofa. When I called the front desk, I was told the smell was due to a nearby water treatment facility and that it was out of their control. However, it was difficult to accept that explanation given how strong the odor was inside the rooms and even elevators. Other guests were also visibly uncomfortable and complaining. At that point, we felt the conditions were not suitable for our small children. We requested a refund but were told the front desk did not have the authority to provide one. With no other option, we packed up our already exhausted kids late at night and found another hotel farther away. While we didn’t let this ruin our son’s birthday trip, the experience was stressful and disappointing. I would strongly recommend that families, especially those with young children, consider staying elsewhere until this issue is properly addressed.

So upset with the service. After an exhausting day at the airport with a red-eye flight, we were pulling in hoping to get some kind of room for my family and I. (Two teenagers and one adult.) we were told by the hotel clerk that there was one room with one king sized bed available, and we were more than happy to take it. After an hour of standing there and putting in our information, making an account, checking emails, registering online, ultimately she told us that the room that she had said was open earlier has now disappeared. After an hour wasted we took our business elsewhere where we were quickly accommodated for a cheaper price and for two beds.

I was there for a baby shower.. the rooms were immaculate and nicely furnished. The staff could not have been more helpful or more friendly. The meeting room was clean and nicely set up. They allowed us to decorate it for the shower.

Wonderful helpful polite friendly and kind staff, clean spacious room. Delicious breakfast especially the fresh waffles! Only issue is the fan in the bathroom doesn’t work, very disappointing.