The lobby and room decor was nicely done. The wifi connection was good. Check-in was easy and quick. There is ample free parking. The TV programming is phenomenal. The fitness center appeared newly done. The front desk staff, housekeepers, and maintenance were unfriendly. Two large roaches were outside the front entrance. There was uncovered food in the stairwells which could attract rodents. I made the manager aware and he suggested it was homeless people taking residence. The breakfast items could use more variety. Better attention to cleaning was desperately needed. Debris was in front of several rooms for days. The drawers were a bit unclean and contained lint. We discovered a chicken mcnugget and french fries hidden underneath the drapes in our room on day three of our stay. We discovered two roaches the following day. The computer for the business center did not seem to work and what appeared to be a brand new television in the fitness center did not work either. Checkout time were confusing and altered. It stated 12:00pm on the back of the room door, but at the front desk it stated 11:00 am. When we inquired, we were told the checkout times depended on the number of pending reservations they have.

Upon arrival we were notified that the elevator was out. No reason was given as to why it was out of order. We were directed to use the side entrance. Using our pass key the door showed a green light, however, when attempting to open the door, the door handle was broken. After entering the second floor we noticed multiple buckets in the hallway. The sprinkler system pipes were broken. Water leaking in the hall. Carpet soaked. Finally, our room. Mold in the bathtub covered by caulk, broken rod in the closet, multiple areas on the ceiling showing peeling paint, missing prints and mirror in the room, stained carpet. In the bathroom something sticky on the floor, and sink did not drain. No offer to change rooms or discount the rate. We chose a non refundable room because of our previous experiences. We are Diamond members and very rarely are the conditions such as this. Prior to this stay we were at a Virginia Best Western that we frequent when heading south. On the way home another Virginia location that we also frequent and love both. Do not recommend this location!

The location is horrible. I have been dealing with an incorrect billing since December 2025 and the manager David Bean has refused my calls and has failed to return any of my calls. This hotel was disgusting, no hot water. I was informed at the first desk that there may not be any hot water and to check the room prior to choosing to stay. I completed a check and opted to check out immediately I was informed I would not be charged and a manager would reach out. David Bean and Sharon and another lady.

I reserved a king size room on hotels.com. when I got there they had given my room away and gave me one with two queens and with the heat not working. I was very cold and due to my flight being cancelled, I only had four hours to sleep. When I told them the heat didn't work they said they would fix it but that doesn't help my experience.

Nice place for the price. The beds are super comfortable along with the pillows. The breakfast is above average and the staff is friendly. I'm staying for a couple of more days. If I run into any issues, I'll be sure to update my review.

BEWARE! Do not stay here. They are money hungry. You are not a "guest", you are a bank account to management. Arrived at 1pm on a weekday, check-ins at 3pm and the hotel was near 100% empty. We were told we could check in early for an extra $20 per room. OK, strange but fine we'll pay. We were going to rent 2 rooms for 1 night while passing through Charlotte, NC. We were asked multiple times if we would stay a few nights, we have no need for a few nights just 1 night. I then proceeded to sit in the lobby while I waited for my father inlaw to arrive to pay for the rooms on his card as he had not gotten in yet. I was quickly told No one's allowed to wait in the lobby for any amount of time until they've checked in and then kicked out, with the reason being "my boss is a tough one". Ok, it was only going to be approx. 20 minutes for his arrival and I had kindly explained this. I wasn't a nuisance to their lobbys waiting area. I was a traveling guest just like any other citizen. At any other hotel this is welcomed to make yourself comfortable, why must I wait in my car or leave the property until they have collected my money and given me keys to a room. We immediately left and took our $400 for 1 night and 2 rooms elsewhere. After reading other Google reviews complaining of yucky rooms and bugs I think we lucked out!! Go spend your money somewhere your welcomed in with warmth and hospitality.

I checked in Thursday was told they had no hot water and it would be fixed the next day. However it was not and again was promised the next day and the next. Monday comes along still no hot water and when confronting the manager about this issue and informing him it is against the law in North Carolina for hotels not to provide water he gets upset tells me it’s not illegal and proceeds to kick me out of the hotel. With a refund of only two of the days I stayed there. The management needs to be educated on what’s right and what’s wrong because he left me with nowhere to go. I ended up sleeping on a bench that night because the refund he chose to give me has yet to be put back on my card. As for you manager here is what you asked me for as you were throwing a paying customer out of your hotel because you didn’t agree with him

Stayed from 10/23/25 thru 10/28/25. The breakfast every morning was good. But beyond that..... the plus means extras this place had none. Our room never was cleaned the whole stay. Every day we had to go to the front desk to get towels, all toiletries and trash bags. We were told to put our used towels outside the door with all trash daily for them to pick up. They hardly ever had complete towel sets to give us. There was mold at the cieling where it meets the wall in the shower. Most of the outlets in the room did not work. Needless to say, I will not be staying here anymore.

Stayed here for 4 days 5 nights for a little get away and for the charlotte checkers opening season games. To start this I must first say I sincerely regret not doing my homework before booking this hotel. By far this should not be a Best Western "Plus" or even a Best Western at all for that matter. Our stay was to say the least disappointing. Upon check in we were informed that housekeeping service won't be provided during our stay and long behold after returning to the hotel one evening after a day out on the town our bed was made up and our room clearly entered by someone other than my wife and I. Thankfully none of our expensive equipment we brought along with us did not go missing. The advertisement pictures of the rooms are very deceptive. The rooms are small, the carpet throughout is very dirty, the walls and doors throughout the hotel have scratches, dents, scuff marks etc. The ONLY elevator in the hotel broke down twice during our stay. Our bathroom sink drain was mostly blocked not draining properly. Our shower curtain torn up, the shower head spews water in every direction so much so it constantly soaked the floor. There was an instance where I went to the front desk to request a few hand towels and the front desk lady told me one minute while she typed away on her personal cell phone. Very poor customer service on her part. The provided breakfast buffet was absolutely disgusting. How about some potatoes with your thyme? Yes there was more thyme than potatoes. They were literally getting a spa day treatment in thyme. I can keep going on and will attach some pictures as proof of what im saying but suffice it to say I will be reaching out to corporate about this experience and fight to get our stay refunded. I urge future visitors to DO YOUR HOMEWORK before you book a hotel in the area for there are far better and nicer higher quality choices near by and in the immediate area for around the same rates as this place. Will not be staying here again.

We arrived at this hotel at around 1AM Saturday morning because we needed a place to stay while our son is in the hospital recovering from surgery. When we arrived, the lobby was fine. We got our key and headed to the room. As soon as we got into the room, we were hit by this awful smell. It smelled like an ashtray mixed with mildew. The floors were damp and sticky, the bed felt like the sheets had been washed and thrown in the dryer for 5 minutes. We could barely move. Bathroom floor was caved in and there looked to be mold growing on the shower chair. Literal bug eggs on the headboard and my boyfriend kept being bit by something. At the time we got there, we barely made check in time as they were closing for check in, so we had to stay in this room for as long as we needed to sleep. When my boyfriend brought up the issues to the front desk, all they could do is pretend to be shocked and offer us a free coupon. Why would we stay here again. Didn’t even offer us a refund. I understand it was a cheap stay, but this was just absolutely insane. I’d go ahead and pay the outrageous $300 a night anywhere else, just to avoid contracting a disease from this place. Excuse me while I go get a tetanus shot!