Amenities at Hilton Garden Inn Charlotte/Ayrsley

Hilton Garden Inn Charlotte/Ayrsley offers Bar/lounge, Elevator/lift, Indoor pool, Indoor pool (surcharge), 24-hour front desk, Conference space, Business center, Restaurant, Express check-out, Meeting rooms, Free self parking, Dry cleaning/laundry services, Smoke-free property, Safe-deposit box at front desk, ATM/banking, Breakfast available (surcharge), Laundry facility - coin operated, Spa tub, Spa tub (surcharge), 24-hour fitness facilities, Refrigerator, Free WiFi, Free WiFi (limited) device count, Free WiFi (limited) duration, Free WiFi (limited) time, Daily housekeeping, Shower/tub combination, Shower/tub combination, Desk, Microwave, Free local calls, Linens provided, Private bathroom, Private bathroom (not in room), Hair dryer, Hair dryer (on request), Iron/ironing board, Iron/ironing board (on request), In-room safe, In-room safe (laptop compatible), In-room safe (surcharge), Television, Television (surcharge), Cable TV service, Flat-panel TV.

Location

Hilton Garden Inn Charlotte/Ayrsley is located at 1920 Ayrsley Town Blvd, Charlotte.

Reviews and ratings

Hilton Garden Inn Charlotte/Ayrsley has an average rating of 4.1 out of 5 based on 1666 guest reviews. It holds a 3-star Stars rating.

Rooms and accommodations at Hilton Garden Inn Charlotte/Ayrsley

  • Room, 2 Queen Beds (Drinks & Snacks)

    2 Queen Beds

    Room, 2 Queen Beds (Drinks & Snacks)

  • Room, 1 King

    1 King Bed

    Room, Accessible

  • 1 King Jr Ste Evolution Room

    1 King Bed

    1 King Jr Ste Evolution Room

  • Room, 2 Queen Beds, Accessible, Bathtub

    2 Queen Beds

    Room, 2 Queen Beds, Accessible

  • Evolution one king room

    1 King Bed

    Evolution one king room

  • Evolution two queen bed room

    2 Queen Beds

    Evolution two queen bed room

  • Room, 1 King, Accessible bathtub

    1 King Bed

    Room, 1 King, Accessible bathtub

  • Room, 1 King Bed (Drinks & Snacks)

    1 King Bed

    Room, 1 King Bed (Drinks & Snacks)

  • Suite, 1 King Bed

    1 King Bed

    Suite, 1 King Bed

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Image of Hilton Garden Inn Charlotte/Ayrsley
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Rooms

Property Overview

Why we like it

  • The indoor pool and hot tub are enjoyable—and open—all year
  • Eat breakfast or dinner at the on-site restaurant if you don’t want to go out
  • Rooms are plenty comfortable and extremely clean
  • An abundance of covered parking at no extra charge
  • Units feature plenty of well-placed electrical and USB ports to keep your gadgets well fed

What do you need to know

  • Room service will bring a hot, fresh meal right to your door
  • Friendly staff show genuine Southern hospitality
  • Bar service is exceptional and worth every penny
  • Large flatscreen TVs let you surf an extended collection of cable channels
  • The clean and pleasant on-site gym is the perfect place to get in a workout

Amenities

Food and drink

  • Bar/lounge
  • Restaurant
  • Breakfast available (surcharge)
  • Refrigerator
  • Microwave

Property services

  • Elevator/lift
  • 24-hour front desk
  • Conference space
  • Express check-out
  • Dry cleaning/laundry services
  • Smoke-free property
  • Safe-deposit box at front desk
  • ATM/banking
  • Laundry facility - coin operated

Activities

  • Indoor pool
  • Indoor pool (surcharge)
  • Spa tub
  • Spa tub (surcharge)
  • 24-hour fitness facilities

Business services

  • Business center
  • Meeting rooms

Parking

  • Free self parking

Internet access in public areas

  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time

Services

  • Daily housekeeping

Features

  • Shower/tub combination
  • Desk
  • Private bathroom
  • Private bathroom (not in room)
  • Hair dryer (on request)
  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe
  • In-room safe (laptop compatible)
  • In-room safe (surcharge)

Bathroom

  • Shower/tub combination
  • Hair dryer

Media and electronics

  • Free local calls
  • Television
  • Television (surcharge)
  • Cable TV service
  • Flat-panel TV

Bedding and linens

  • Linens provided

Reviews

4.1
1666
Reviews

Guests consistently praise the Hilton Garden Inn Charlotte/Ayrsley for its location and hospitality team, noting specific employees like Rose and Shy go above and beyond despite mixed feedback regarding room maintenance. While staff interactions are repeatedly described as friendly and attentive, several previous guests reported issues with room amenities, cleanliness, and wall thinness.

Exceptional staff hospitalitySecure and convenient locationAmenities and request managementNoise insulation concernsRoom condition and maintenance
cleanliness3.8
location4.5
value4.2
service4.7
amenities3.2
M
MitchOfficial Gaming
3 months ago

?If you’re staying at this hotel, do yourself a favor: get downstairs for breakfast and hope you’re lucky enough to be seated in Rose’s section. ?While the buffet and menu are impressive, Rose is the true "secret sauce" of the morning experience. It’s rare to encounter someone who is as genuinely lovely as they are quick-witted—especially before the second pot of coffee has kicked in. ?Why Rose Stands Out: ?Sharp Humor: Rose has a gift for playful banter. She handled our table’s morning grogginess with a razor-sharp wit that had us laughing before we’d even finished our fruit plates. ?Proactive Hospitality: She doesn't just take orders; she anticipates needs. Our coffee was refreshed at the exact moment we needed it, and she navigated a busy floor with total grace. ?Effortless Charm: There’s a warmth to her service that feels authentic, not scripted. She makes a large hotel dining room feel like your favorite local neighborhood spot. ?The Verdict: ?The breakfast here is great, but Rose makes it memorable. She brings a level of personality and energy to the table that is far too rare in hotel dining. She is an absolute credit to the team!

D
Darius Woods
3 months ago

Here’s a polished 5-star review you can post: ? ????? My experience at the Hilton was absolutely top-tier, and that was largely because of our incredible server, Rose Hudson. From the moment my fraternity brothers and I sat down, Rose brought an energy that was warm, witty, and genuinely inviting. She has that rare ability to make you feel like a valued guest rather than just another table on her shift. Her personality was the perfect balance of professional and personable. She kept us laughing with her quick wit while never missing a beat when it came to service. Every request was met with a smile, and she anticipated our needs before we even had to ask. That level of attentiveness is something you don’t see every day. What stood out most was how accommodating she was to our group. Traveling with fraternity brothers can be lively, but Rose handled everything with grace, patience, and class. She made sure everyone felt taken care of and truly enhanced our overall experience. If you’re dining at the Hilton, do yourself a favor and ask for Rose Hudson. She’s a true professional who brings excellence and personality together in a way that turns a good meal into a memorable experience. Hilton is lucky to have her!

S
Sandyn Cuthrell
3 months ago

Had a great stay. What was most enjoyable was my server in the morning. Rose was her name, she worked so hard and made sure I was well taken care of. She is the best!

J
Justyn Makley
3 months ago

Great hotel, but most importantly the staff was so incredible, kind and FUN to interact with! I stayed for 4 days and every person at the front desk actually engaged, beyond welcoming, we joked around and they all made me look forward to seeing them! Every morning at breakfast Ms. Rose was very helpful a pleasure to engage with and made the mornings bright!

A
Andres Soto
3 months ago

Stephanie and Amaranta were absolutely amazing. They were active, attentive, and consistently checking in to see if we needed another drink. You can tell they genuinely care about the customers and the overall experience. Their energy and friendliness made everything even better. Customer service was 100%. they went above and beyond to make sure everyone was taken care of. I’ll definitely be back because of them!

T
Tokay Allen
4 months ago

We had breakfast at the Hilton Garden Inn located in Ayrsley. Rose was our server and she was absolutely lovely. Rose was exceptionally kind and made us feel so very welcome. She was attentive to all of our needs and had a warm smile to go along with her cheerful disposition. Our overall stay was wonderful…clean and spacious room, excellent guest services, and I highly recommend the hotel. If you have breakfast, look for Rose because she’s amazing!

A
Antoine Brickhouse
5 months ago

Ms. Rose the Dining buffet server, is very nice woman with outstanding customer service. She keeps you smiling the entire time. She's great with assisting with your order and accuracy of your order. She makes sure you leave satisfied and smiling, gotta love her hospitality. She's a valuable asset to the company. Thank you Ms Rose

K
Kasondra M
6 months ago

This hotel is nice looking but the walls are SOOO thin. No exaggeration, I could hear the person next door blowing their nose. I could hear every single conversation from the rooms on both sides. Then we could hear the vacuum cleaner above us and people walking. It made for a restless experience ?

D
Daniel Smith
6 months ago

Front desk service is doing a ton of lifting here. Very friendly, informative, communicative, everything you'd want out of staff. The room (305) needs work. Small issue with the top outlet behind the chair in the corner that light is plugged into not working. Pillow case with yellow stains on it (pictured best I could). Towels with brown stains and hair attached. One of the coffee cups had a hair in it and some little black...I don't know what. This may not be on them as it was fresh out the (not sealed) plastic sleeve though. Bed lights are a bit out of whack, possibly due to being loose or damaged as they aren't great at holding position. The bathroom very clearly has moisture/water damage issues, and a tiny fan that doesn't seem to actually turn on. Hilton needs to get these folks the money they need to make the rooms as good as the lobby and match the level of service you're getting from the front. It also being in a nice area is the only reason for a four rather than three.

A
Alisa Hogan
7 months ago

Convenient stopover on our way to Atlanta. Great location. May return to spend more time in the area. We appreciated the bar and restaurant within the hotel space. Our breakfast host/server Rose was a brilliant, funny and welcomed blessing to start the day!

Map

Property Address
1920 Ayrsley Town Blvd
Charlotte
Property Contact
704-970-5000