Property Amenities

Property services

  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry services
  • Luggage storage
  • ATM/banking
  • Gift shops or newsstand
  • Conference space
  • Tours/ticket assistance
  • Smoke-free property
  • Safe-deposit box at front desk
  • Television in common areas
  • Free newspapers in lobby

Activities

  • Indoor pool
  • Indoor pool (surcharge)
  • 24-hour fitness facilities

Business services

  • Business center
  • Computer station
  • Conference center
  • Ballroom(s)

Food and drink

  • Restaurant
  • Snack bar/deli
  • Breakfast available (surcharge)
  • Wedding services

Parking

  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Electric car charging station

Shuttles and transportation

  • Limo or town car service available

In-Room Amenities

Services

  • Daily housekeeping

Features

  • Shower/tub combination
  • Private bathroom
  • Private bathroom (not in room)
  • Hair dryer (on request)
  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe (laptop compatible)
  • Blackout drapes/curtains
  • Desk
  • Rainfall showerhead
  • In-room climate control (heating)
  • Wheelchair accessible

Bathroom

  • Shower/tub combination
  • Towels provided
  • Bathrobes
  • Hair dryer

Media and electronics

  • Phone
  • Free local calls
  • Television
  • Television (surcharge)
  • Cable TV service
  • Flat-panel TV
  • Premium TV channels
  • Limited WiFi (surcharge) device count
  • WiFi (surcharge)
  • Pay movies

Bedding and linens

  • Pillowtop mattress
  • Linens provided
  • Pillow menu

Reviews

The Westin Charlotte

2,189 Reviews #6 of 215 hotels in Charlotte

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    1061
  • Very Good
    582
  • Average
    284
  • Poor
    144
  • Terrible
    118

Recent Reviews

james h wrote a review on April 15, 2024 Chesterfield, Virginia
Trip Type:

Why I loved my stay at the Westin Hotel. The place everyone should stay.

The room service was outstanding. Did not have to ask for clean linens. Our room was checked and cleaned each day. We left a tip for our room person. Did not get her name but hope she knows we...
Cassandra C wrote a review on April 13, 2024
Trip Type:

Good customer service from valets

The valets were great! Very attentive to our needs! However, because I was using a scooter because of a broken foot, I was not happy that the handicapped doors entry that you press was not working...
Ramma G wrote a review on April 02, 2024
Trip Type:

Great service overall

Great experience overall, loved the staff and the quick service that was provided especially with valet I had Ibraheem helping me out and I was very pleased with the efficiency and kindness I was...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.