I am extremely disappointed with my stay at the Sheraton Charlotte. I have been staying here for two days, and my room has NOT been cleaned at all. This morning, I specifically asked for my room to be serviced before I left for the day. After a long and exhausting day, I came back at 8:00 PM expecting to find a clean room. Instead, the room was EXACTLY as I had left it that morning — beds unmade, no cleaning, nothing. Now, at 8:00 at night, I am sitting here waiting for someone to finally come clean the room. To make matters worse, my room key was deactivated because, according to the hotel, I was marked as a “no-show.” How can I be a no-show when I have already been sleeping in this hotel for two nights? This is completely unacceptable and shows a serious lack of communication and organization. When you stay at a Sheraton, you expect a certain standard of service and professionalism. Having to repeatedly ask for basic housekeeping, returning after a long day to an untouched room, and then discovering that your key has been cancelled is absolutely ridiculous. This has been a very frustrating and disappointing experience, and certainly not the level of service I expected from a Sheraton.

Jennifer at the front desk made my stay at the Sheraton such a wonderful experience! From the moment I arrived, she was incredibly friendly, warm, and welcoming. She went above and beyond to make sure I was comfortable, helped arrange a great room, and genuinely made an effort to ensure I had a fantastic stay. It’s people like Jennifer who really make a difference in the hotel experience. Her hospitality and attention to detail were truly appreciated. Thank you, Jennifer, for making my stay so enjoyable. you’re a real asset to the Sheraton team!

Hotel was very clean and staff were somewhat pleasant. Very overcrowded due to Chris Brown/Usher concert, card trading, etc. For that many people, there were only two operable elevators that took forever to get to the lobby or whatever level you were trying to reach, the air condition was NOT WORKING near or on the elevator (HORRIBLE); the wait time was about 10 minutes. There was a lot of moldy smells on the 11th floor and they were also renovating. It was just a lot going on. The toilet in our room was a toddler's potty chair, I just got out of the hospital with an issue with my knee and I dreaded going to the restroom.

What a terrible experience all around. Upon arrival, 1 of 3 elevators working. Never got fixed over 4 days. Colleagues say reviews indicate it's been that way for months. Nothing like bringing hundreds of people to an event, all of whom need to be on the elevators at once, and they don't work. Got to the room. All the woodwork is banged up. Bathroom door rotted and peeling paint on the bottom. AC would never cool the room. Other colleagues had to be moved, no AC. Tub didn't drain. Stayed 4 nights. Housekeeping came once, didn't take the trash, didn't refill our sink soap. Conference rooms are a DISASTER. Ridiculously hot. Yesterday there was truly not even the AC blowing hot air, while system was down for part of the AM. Marriott should seriously kick this hotel out of the chain. This was a disaster.

I really want to give business a high rating. But when I experience service failure after service failure, I have to speak up. Here’s the bottom line, your hotel was freezing cold then entire time I was there. At least that I can deal with but your service staff was just as cold. They gave me the impression that I was unconvincing them. When I got to my room, my mirror was hanging crooked by one screw, the room was okay but the carpets were disgusting. There were only 2 elevators out of the four working so it took close to 10 minutes to go from floor to floor. My shower had no body wash - I discovered that in the middle of the shower. And my bedroom safe started alarming - loudly. It took the front desk 15 minutes and me having to physically go down stairs and ask once again for help. Between dealing with lazy, cold front desk folks and a run down hotel. I’m good not to stay here again and not recommend it to my friends.

I want here for my annual church conference. The ballroom had no air. They brought in fans that did absolutely nothing. Out of 4 elevators, only 1 or 2 were working every day. It too 30-35 minutes to catch an elevator. And when the service elevator was down, we had to share with the employees, who had cats and things of that nature. Most days the ice machine wasn't working. They took my washcloths but never left me any new ones. I requested some from the front desk and never received those either. We were told the restaurant would be open until midnight and on Friday when I really needed food, they closed at 1130. This was the absolute worst experience I have ever had at any hotel, regardless of name.

This place is unacceptable for a Marriott property. It is an older hotel and some renovation has been done, but the workmanship was poor. Cleanliness of the rooms and public spaces could have been better. Only 2 of 4 elevators were working during our weekend stay; to me, this is an issue that techs should have been hired to fix with all elevators pronto. We stayed at the Fairfield on the same road up the street last year, and it is much spiffier and cleaner despite being a lower-grade hotel. I've stayed in lots of hotels and will not be returning to this one. It needs more renovation and obviously better management. Marriott, do better.

Winter at the front desk was nothing short of incredible. Her professionalism, and genuine care turned our time in Charlotte into an unforgettable experience. From the moment we arrived, she made us feel welcomed and valued. The hotel itself was spotless, the rooftop was absolutely stunning, and the food exceeded every expectation, it was genuinely impressive. We’re truly grateful for the level of service we received. Experiences like this are rare, and because of it, we will absolutely be back. Thank you for setting such a high standard for hospitality.

We had a great view. Only had one night to enjoy. We fully took in the experience. The services was top notch. Staff were friendly. Room was spacious. Clean. The bed felt better than my own.

I just checked out of the hotel this morning. I honestly didn’t expect anything less than incredible from this particular brand. I stayed at the Sheraton because I went to the NE concert and I wanted to find a hotel that was close and affordable. When I entered the lobby it was giving a very particular vibe. Almost like everyone there was there for a good time and life was great. There was no questionable vibes. I met quite a few people that were absolutely great. From the staff to the other guest that were staying. I have no complaints about my room (302). It faced the street so there was a nice view of downtown. The room was spacious and comfortable. Heat worked perfectly. Water was hot. The water was so hot, if you wanted cold, you had to let it run and turn cold. Which I had never seen before. I was actually impressed. Everything was easy I will be back.