Property Amenities

Property services

  • Express check-in
  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry services
  • Luggage storage
  • Concierge services
  • Coffee/tea in common areas
  • Conference space
  • Smoke-free property
  • Safe-deposit box at front desk
  • Television in common areas
  • Multilingual staff
  • Free newspapers in lobby


  • Self parking (surcharge)
  • RV, bus, truck parking (surcharge)


  • Outdoor pool
  • Outdoor pool (surcharge)
  • 24-hour fitness facilities

Business services

  • Computer station
  • Conference center
  • 24-hour business center
  • Ballroom(s)

Food and drink

  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Vending machines
  • Wedding services

In-Room Amenities


  • Air conditioning
  • Shower/tub combination
  • Private bathroom
  • Private bathroom (not in room)
  • Hair dryer (on request)
  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe
  • In-room safe (laptop compatible)
  • In-room safe (surcharge)
  • Blackout drapes/curtains
  • Desk
  • Heating
  • Wheelchair accessible


  • Daily housekeeping


  • Shower/tub combination
  • Towels provided
  • Free toiletries
  • Hair dryer
  • Designer toiletries

Media and electronics

  • Phone
  • LCD TV
  • Television
  • Television (surcharge)
  • Cable TV service
  • Premium TV channels

Bedding and linens

  • Linens provided


Sheraton Charlotte Hotel

644 Reviews #82 of 216 hotels in Charlotte

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
  • Very Good
  • Average
  • Poor
  • Terrible

Recent Reviews

TJMcomments wrote a review on May 05, 2024 Los Gatos, California
Trip Type:

Not bad, but not great either.

Positives: - front desk staff, and frankly all the staff, out themselves into their work - if you like a 10 minute half mile walk to where most of the attractions are, this hotel is perfect. Not too...
stlslash wrote a review on April 18, 2024 New Jersey
Trip Type:

Front desk staff is the best.

What a great hotel from the start to finish treated royally by Jamela and front desk Stephanie. They both were on top of there game and answered all questions. They both were very helpful and made...
Kadink86 wrote a review on April 16, 2024 Huntington Bay, New York
Trip Type: Business

Worst hotel stay in a long time

This is one of the worst hotel stays I have ever had. The good reviews here have to be made up. Overlooks a highway and it’s unbelievably noisy in the rooms so no sleep. The only restaurant is slow...


Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.