I hate to give The Ivey’s a bad review because I stayed here on another occasion and loved it. Unfortunately, they earned this downgrade. The service during our one night staycation was absolutely abysmal. To begin, we asked the front desk if the alcohol could be removed from our mini bar and wet bar. I think her exact words were, “I’ll have to see if that’s something we can do.” I informed her it was imperative. The following run around of calls down to the front desk, transfers to in-room dining, being ignored, and more calls (we were being very patient) was kind of ridiculous. When two people finally showed up to remove the alcohol, they were very very kind. Later after dinner when we returned to our room, we tried calling the front desk SEVERAL times to be transferred so that we could order a few bottles of water. Despite having seen the employee sitting at the desk only minutes earlier, she never answered and we never received water. The next morning, we asked for a late check out, and were given a short “that can’t be accommodated today” with no explanation. Mind you the hotel seemed rather sparsely filled (we had seen one other guest the entire stay.) I don’t think I have ever been turned down a late check out in a 4+ star hotel. The $30 “cappuccinos” we ordered to the room were watery lattes at best. Finally, at 11:02 as we were literally approaching our door to leave our room, the doorbell rang. It was a lady with a clipboard essentially hurrying us out. She proceeded down the hall to do the same to another room. We have stayed in MANY four and five star accommodations around the country and world and have NEVER. Not even in a bustling Hampton Inn, been “kicked out” of a room at check-out. We asked another employee upon exiting if they had a lot of arrivals that day, and they were like, “meh… not really”. This hotel needs a refresher course on what hospitality means. These prices do not reflect our experience. The elevator was also out of service. And according to previous reviews, it had been out of service for months. The rooms however, are stunning.

Short stay for only two nights, but my wife absolutely loved this hotel. In short, it’s the girliest hotel I’ve ever stayed at and I mean that in a good way. Decor and style at every step. The rooms were well appointed and the bed was comfortable. Their restaurant/bar ha d strong speakeasy vibe. Lastly, it’s in the middle of everything. My wife wants to take her girlfriends back. Highly recommended.

Cons: 1. Elevator was not working 2. Incorrect or misleading explanation of charges and credit balances(credit card benefit) 3. Room facing downtown nightclub with loud noise all night 4. Combining some charges for 2 separate bookings while requiring a re-check-in 5. Tv was low resolution and did not have airplay. Only HDMI connectivity 6. Breakfast on the 2nd morning was extremely limited selection due to them “not having a chef” that morning (This was Sunday) Pros: 1. Polite staff willing to help 2. Rooms themselves were great 3. Hotel location is good, downtown Charlotte is great and close to most things 4. Cocktail lounge is great 5. Library is a unique benefit 6. Valet parking had EV charging included I will update the review if we are able to work with the hotel on the charges and credits portion.

This is one of Charlotte’s most refined boutique luxury hotels. Walking in feels more like entering a European-style private residence than a typical hotel—dark woods, rich textures, and a quiet, intimate atmosphere. Rooms are designed with detail in mind—custom furnishings, curated decor, and a level of polish that feels intentional rather than generic. It’s the kind of place where everything feels elevated but never flashy. The real appeal is how personal it feels. It’s perfect for a romantic staycation or upscale weekend, where the experience is about comfort, privacy, and understated luxury.

I’ve stayed at and dined in hotels all over the Northeast, and I can say without hesitation that Anthony at Ivy’s Hotel sets a new standard for hospitality. Anthony is not just a bartender — he is a professional who operates with an exceptional level of precision, awareness, and pride in his craft. His attention to detail rivals that of an emergency room administrator: calm under pressure, anticipatory, and fully in control of his environment. Whether you’re seated at the bar or dining in the restaurant, he remains completely in tune with his guests and their needs without ever being intrusive. What truly separates Anthony is his ability to manage multiple guests seamlessly while making each person feel individually cared for. His knowledge, timing, and situational awareness are outstanding, and it’s clear he takes his role seriously and performs it with genuine pride. Hospitality like this is rare. Anthony doesn’t just enhance the Ivy’s experience — he defines it. If every establishment had someone like him, the industry would be in a much better place.

We absolutely loved our stay for our wedding day ! The room was spotless, very comfortable, and beautifully maintained. The staff was friendly! A special thank you to Teresa at check-in; she was incredibly warm :) Her attitude really set the tone for our stay? We felt very well taken care of and would definitely love to come back.

Lovely hotel and well appointed. Staff very friendly and helpful. Our room had a modern bathroom with deep soaking tub. The themeing for Christmas was lovely as well. Very Instagram-y if that's your thing!

?My brother-in-law recently hosted a private birthday event at The Ivey’s. Despite the high spend on the party, the night ended in an appalling display of poor hospitality. ?Following the event, our "leftover" group of six headed to the restaurant/bar downstairs nearly three hours before closing. We had been assured by the private bartender that the bar was open. Instead, we were immediately intercepted by security at the bottom of the steps and told we "had to go." ?It was insulting and handled with zero professionalism. My brother-in-law, a registered guest, had to repeatedly and firmly demand to speak with an actual staff member just to get a true idea of the situation. We were eventually told they were "short-staffed" and refused service. They wouldn't even let us sit down. ?Using security to block paying guests from basic amenities is unacceptable. Being treated like a trespasser at a hotel where (assuming) he had just made a large financial investment is massive failure in service and communication. ?To go from a high-end private event to being 'guarded' out of the building was a jarring and disappointing end to what should have been a celebratory night.

We has a great stay here. Everyone was friendly and helpful. Josh at the reception desk was very helpful with our stay. The art deco vibe and decorations are incredible. The one star reviews are obviously people who didn't look at the website where there's a disclaimer that there is city noise, because guess what, it's in the city! If you're a light sleeper then bring a sleep mask and ear plugs like I did or get an interior room.

My husband reserved us a room for a couple of nights stay at "The Ivey's Hotel" for my birthday and this hotel is absolutely gorgeous! The interior design of the entire hotel is a mix of modern and vintage decor. The suite was so beautiful...it was spacious and wonderfully appointed (too much to describe here in my review). The service was top tier...very professional and attentive. We also liked that the hotel was in walking distance to shopping, the Belk theater and other restaurants if you choose to venture outside of the hotel for some of your meals. We are already planning our next stay!