We recently stayed at this hotel and, unfortunately, our experience was very disappointing, especially considering we spent over $300 for one night. The biggest issue was the elevators. There are four elevators, but only two were functioning, which resulted in extremely long wait times. Since the staircases were difficult to locate, we ended up walking up and down multiple flights of stairs to reach our room on the 9th floor. We also ordered a flatbread pizza and spinach dip, both of which were expensive and appeared to have been microwaved. The food was unfortunately inedible. The pool area was another disappointment. There were no towels available, and seating was very limited. Most of the staff members we encountered were not particularly friendly, although Cameron stood out as an exception. He was incredibly sweet and provided the best customer service we experienced during our stay. The room itself was not as clean as expected. The air conditioning unit was very loud and sounded as though it might break at any moment. The shower made similar noises and did not inspire confidence. Overall, this experience did not meet the expectations we had for a hotel stay at this price point. There were simply too many issues to overlook. We left disappointed and hope management addresses these concerns so future guests can have a better experience.

EDIT: I did come back and if I could give this hotel a million stars I would! Jonathan - is absolutely the BEST! He gave me major upgrade and was sooo kind and it was on a day I really needed it. I really felt like I was treated like a QUEEN in QUEEN CITY! I think I will forever love and remember this hotel. This was the perfect stay, beautiful and very friendly and kind staff. Loved it and I will definitely come back.

This was my first time visiting Charlotte, and I chose Le Méridien to celebrate my birthday weekend. I was excited to enjoy the city and make some great memories, but unfortunately, the experience at this hotel did the opposite. From the moment we arrived, the customer service was cold, unwelcoming, and dismissive. We were made to feel like an inconvenience rather than valued guests. Instead of feeling relaxed and excited for my birthday weekend, I was left feeling anxious, uncomfortable, and uncertain throughout much of our stay. A simple interaction with once specific staff member lacked warmth and professionalism, and there was little effort made to create a welcoming environment. Although I did call guest services and Jamella apologized for one staff members behavior and that was nice so thank you for that. Hospitality is about making guests feel comfortable and appreciated, especially those visiting from out of town for a special occasion. Sadly, that was not our experience. I hope management takes this feedback seriously because no guest should leave feeling the way we did.

This hotel is such a disaster it's unreal. First of all you can't even call the hotel. At all. You press the menu buttons and none of them work - go ahead, try it. Even when you call from your own room, it just keeps beeping and nothing happens. As others have said the hallways are pretty grimy, and it didn't seem like any of the housekeepers spoke any English. The area surrounding the hotel is pretty dead The only good parts of this hotel was the super soft and bouncy bed, and the massive gym (though it's technically the Sheraton's gym....)

We absolutely loved this hotel, we’ve even stayed at the Sheridan that’s connected to it and they are equally amazing! It was really nice, clean and quiet, it wasn’t too far from anything lot of stuff including an amazing jazz lounge and a few eateries. They have a nice rooftop lounge which wasn’t bad and gave us something extra to do. It’s decorated nicely and the customer service was okay. It could have been better simply because the first person we spoke with was really nice and we ended up being switched to another person who didn’t really seem like she wanted to be at work. If it wasn’t for the fact that the first person was assisting someone else and explained everything, we wouldn’t know where to park or additional amenities offered to the guests. But other than a few customer service tweaks it was a nice stay.

This was literally the most despicable experience my wife has ever had. It was so bad, we lodged a formal complaint. The check in staff (Brian) and manager (Ron Shuker) treated my wife in such a condescending, rude and demeaning way - belittling her, making her cry and had the audacity to say that they would help her if she said please. It was horrible and borderline abusive. These two should not be in hospitality and don’t represent the values that Marriott espouses. We have never been more upset and disappointed, having stayed in well over 200 Marriott properties over the years

Honestly.... as an upscale marquis Marriott property, it did not live up to the name. The rooms were well appointed. Although lacking in numbers the staff was friendly and as helpful as they could be. The elevators were awful. An 18 floor property where seemingly only 2 elevators were ever in service. At check out time you had a better chance of of getting on the first available car and just riding it until you eventually landed in the lobby. (2 or 3 would often open and be completely full so you had to wait for the next one) Their package system is abysmal. There are 2 hotels connected to each other with a large breezeway. The Sheraton and the Meridien. All of the packages seemingly go to the Sheraton where they're logged by tracking number, not by name. If youre staying in the meridien like we were, and theyre short staffed (always) the front desk agent had to call someone, inquire, and then go retrieve it themselves. Leaving the front desk with one or zero representatives. No luggage carts to be found. We had to wait almost 10 minutes while one was located and delivered and then the bellman didnt offer to deliver them to the room. I know all of this sounds like first world problems. And they are. However when you pay to stay in an upscale hotel, you expect the creature comforts that are promised, to be available. It needs an overhaul in management, staffing, and customer service training. I wouldn't stay at this property again by choice.

I would not recommend this location. While the rooms look nice when you walk in there is a lot in disrepair - the sink clogged and the strainer was broken, most of the power outlets didn't work and the few that did, didn't hold the plug in. We stayed from Wednesday through Sunday and only got a cleaning on Saturday. None of the luggage carts worked, the wheels were bad on all of them. We were staying during a convention and the hotel staff were blocking the elevators to use for themselves even though there was a long wait and they were always full, often where not everyone could be taken. I don't like leaving bad reviews but I'm leaving this in hopes that management reads because this hotel is clearly mis-managed.

I stayed here briefly for a work trip. While the room was spacious, several details felt below a 4-star standard—the toilet wouldn’t flush properly, the alarm clock went off at 4 a.m., and my room faced directly into the neighboring hotel’s windows with almost no privacy. Service was also disappointing… front desk staff felt dismissive, and despite the website and room stating in-room dining starts at 6:00 a.m., it wasn’t available when I called at 6:30 am and again at 7:00 am, with no apology or alternative offered. They said the employee in charge was “running late again”. It felt unprofessional.

The hotel provides two complimentary water bottles daily with room service. On several days we didn’t receive them because housekeeping didn’t service the room. When I went to the front desk to ask for water, the staff member was rude and refused, telling me I had to purchase it instead. After staying here for five nights, I expected more reasonable customer service. Refusing to provide two complimentary water bottles, especially under these circumstances, and instead pushing a $6 bottle left a very poor impression. This kind of penny-pinching and dismissive attitude is not what I expect from a hotel of this level.