This was literally the most despicable experience my wife has ever had. It was so bad, we lodged a formal complaint. The check in staff (Brian) and manager (Ron Shuker) treated my wife in such a condescending, rude and demeaning way - belittling her, making her cry and had the audacity to say that they would help her if she said please. It was horrible and borderline abusive. These two should not be in hospitality and don’t represent the values that Marriott espouses. We have never been more upset and disappointed, having stayed in well over 200 Marriott properties over the years

Honestly.... as an upscale marquis Marriott property, it did not live up to the name. The rooms were well appointed. Although lacking in numbers the staff was friendly and as helpful as they could be. The elevators were awful. An 18 floor property where seemingly only 2 elevators were ever in service. At check out time you had a better chance of of getting on the first available car and just riding it until you eventually landed in the lobby. (2 or 3 would often open and be completely full so you had to wait for the next one) Their package system is abysmal. There are 2 hotels connected to each other with a large breezeway. The Sheraton and the Meridien. All of the packages seemingly go to the Sheraton where they're logged by tracking number, not by name. If youre staying in the meridien like we were, and theyre short staffed (always) the front desk agent had to call someone, inquire, and then go retrieve it themselves. Leaving the front desk with one or zero representatives. No luggage carts to be found. We had to wait almost 10 minutes while one was located and delivered and then the bellman didnt offer to deliver them to the room. I know all of this sounds like first world problems. And they are. However when you pay to stay in an upscale hotel, you expect the creature comforts that are promised, to be available. It needs an overhaul in management, staffing, and customer service training. I wouldn't stay at this property again by choice.

I would not recommend this location. While the rooms look nice when you walk in there is a lot in disrepair - the sink clogged and the strainer was broken, most of the power outlets didn't work and the few that did, didn't hold the plug in. We stayed from Wednesday through Sunday and only got a cleaning on Saturday. None of the luggage carts worked, the wheels were bad on all of them. We were staying during a convention and the hotel staff were blocking the elevators to use for themselves even though there was a long wait and they were always full, often where not everyone could be taken. I don't like leaving bad reviews but I'm leaving this in hopes that management reads because this hotel is clearly mis-managed.

I stayed here briefly for a work trip. While the room was spacious, several details felt below a 4-star standard—the toilet wouldn’t flush properly, the alarm clock went off at 4 a.m., and my room faced directly into the neighboring hotel’s windows with almost no privacy. Service was also disappointing… front desk staff felt dismissive, and despite the website and room stating in-room dining starts at 6:00 a.m., it wasn’t available when I called at 6:30 am and again at 7:00 am, with no apology or alternative offered. They said the employee in charge was “running late again”. It felt unprofessional.

The hotel provides two complimentary water bottles daily with room service. On several days we didn’t receive them because housekeeping didn’t service the room. When I went to the front desk to ask for water, the staff member was rude and refused, telling me I had to purchase it instead. After staying here for five nights, I expected more reasonable customer service. Refusing to provide two complimentary water bottles, especially under these circumstances, and instead pushing a $6 bottle left a very poor impression. This kind of penny-pinching and dismissive attitude is not what I expect from a hotel of this level.

Disappointed From Check-In to Check-Out I was disappointed with my experience at Le Méridien Charlotte from the moment we checked in. The front desk attendant was openly sarcastic with the guest in front of us—rolling his eyes, interrupting her, and speaking dismissively. To smooth things over, he gave her (and another guest checking in nearby) a complimentary drink token, which felt more like damage control than genuine hospitality. When it was our turn, we were informed of a $100 deposit, which had not been communicated to us in advance. Then I was given a hard time because my credit card still had my maiden name. I explained that we were there for our anniversary and that I had recently changed my last name; my new card had not yet arrived. I even offered to show proof through my account and ID. Despite this, the process was unnecessarily difficult, and I ultimately had to use a business card to complete check-in. By this point, the interaction felt tense and frustrating. The keys were handed to us abruptly, we were given no explanation of hotel amenities or layout, no apology for the inconvenience, and no courtesy token—unlike the guests before us. We felt rushed away and unwelcome. For the price we paid, we expected much better service. Additionally, the hotel advertises “free breakfast,” which is misleading—everything costs extra. Overall, this stay did not meet expectations at all. Unless there are significant improvements in front desk training and customer service, I will not be returning.

Overall, Le Méridien is a solid hotel with a decent, easy-to-access location. The rooms are pleasant and comfortable, and the indoor pool is a nice amenity. That said, the hotel is extremely busy since it’s actually two hotels connected together, which means elevators can be crowded and slow at peak times. The biggest downside for me was the strong smell of marijuana throughout much of the hotel, including common areas. While the hotel itself isn’t bad, the constant odor and the behavior of some guests really took away from the experience. Because of that, I’d personally pay a little more to stay somewhere else in the future to avoid being around people smoking throughout the property. Overall, not a terrible stay, but not one I’d choose again given the issues above.

This was our first time visiting North Carolina, and we were so excited for a mini family vacation. Unfortunately, our experience at this hotel was disappointing. At first impression, the hotel looked nice and clean. We paid over $600 for 3 nights, plus $25 per night for parking, so we expected a comfortable stay. The room looked decent at first, but when I took off my shoes, I noticed the carpet next to the bed was wet. Later, when my phone dropped, I found a straw under the bed, clearly showing that the area hadn’t been properly cleaned. The bed was okay and smelled neutral, but the bathroom had several issues: no trash can, and both the bathtub and sink drained very slowly. The TV remote didn’t work properly, which was frustrating. There’s no room service, and on the second night, we had to call and ask for clean towels and trash pickup. Someone came but didn’t make our bed. Despite that, the housekeeper still left a tip card, which felt inappropriate given the poor service. At checkout, the front desk lady was rude and unprofessional, leaving a bad final impression. Overall, this hotel might look nice at first glance, but the cleanliness, maintenance, and customer service do not justify the price. I would recommend staying somewhere else if you want to actually enjoy your trip.

I am writing to share my recent experience during my stay at this hotel, which truly left a lasting impression on me. Having traveled extensively, I have encountered numerous accommodations, yet this establishment stands out as a beacon of warmth and charm, especially reflective of the spirit of Charlotte and its wonderful people. From the moment we arrived, I was greeted with an exceptional level of hospitality that is all too rare in today's fast-paced world. The service provided by your front desk staff—Tim, Nicholas, and Fabian—was particularly noteworthy. Their genuine warmth, attentiveness, and professionalism exceeded all my expectations. A highlight of my stay was the thoughtful gesture of being presented with a glass of champagne upon arrival, a welcome touch that made us feel truly valued as a guest. It is clear that these gentlemen are invaluable assets to your hotel, and their dedication to providing outstanding service significantly enhanced my overall experience. I believe they are deserving of both recognition and reward, and I sincerely hope the management considers offering them raises and opportunities for further professional growth. Additionally, hiring more individuals with their level of commitment and friendliness would undoubtedly elevate the guest experience even further. Beyond the exceptional service, the hotel's peaceful and beautiful atmosphere provided a perfect retreat, allowing us to relax and enjoy the unique charm that Charlotte has to offer, far removed from the impersonal nature of large chain hotels. Thank you once again for creating such a welcoming and memorable environment. I look forward to returning to this hotel on future visits and will enthusiastically recommend it to friends and colleagues seeking an authentic and heartfelt experience.

Really enjoyed the experience here at the Le Meridien Hotel, especially the City Limits Lounge on the 18th floor. The rooftop experience overlooking the downtown Charlotte skyline at night is breathtaking. The hotel staff was accommodating and very hospitable. Its tandem venue with the Sheraton makes a great partnership, especially as we were here for a conference.