Came up to see the Hornets play. It was a pretty good Location to the arena. It was within walking distance in the area was relatively safe. Service was very nice the woman at the front desk was very pleasant. However the rooms had a little bit to be desired there’s some dirty chairs an uninviting bathroom floor and a very tiny bathroom. I was also very disappointed it was advertised it was one price but ultimate when you get here they wanted to charge me another $30 just to park my car. How else would I get here if I didn’t have a car?

I really enjoyed my stay at Le Méridien Charlotte! The rooms were nice, clean, and comfortable, and the hotel had a great atmosphere. My room didn’t have a microwave, which would’ve been convenient, but I also didn’t ask if one could be requested, so that wasn’t a major issue. Wymer checked us in and did a great job! He was friendly, welcoming, and made the check-in process smooth and easy. Overall, we had a really nice stay and I would definitely stay here again. The area was pretty nice too and right down the street from a 24 hour diner.

The overall location hotel lobby and Customer Service is amazing! However, I got a king one bedroom and I wouldn’t necessarily call this a four star more so a three star hotel room at best. The restroom definitely needs an update. Didn’t feel comfortable at all while showering. Also I paid for the high speed and it lagged. It’s close to allot things uptown and uber or walking super easy.

This is not my idea of a 4-star hotel, and unfortunately our anniversary stay was extremely underwhelming. The hotel itself is beautifully decorated, but the room we received was very average and did not feel like the upscale experience we expected. We specifically booked this hotel for our anniversary, and for special occasions, we typically choose accommodations that feel a little more luxurious. Unfortunately, this hotel did not meet that standard. Upon arrival, we were told that they were out of king rooms and would have to give us a room with two double beds. This was not a girls’ trip, it was our anniversary! Why would we want two double beds for an anniversary getaway? It was extremely disappointing, especially considering we had specifically booked a king room. We were offered drink vouchers as compensation, but even those ended up being useless because our room key would not allow us to access the bar area. The king room that was available faced the highway, so we ultimately decided to keep the room we had for the view. Ironically, the view was the best part of the room. The beds were also very small and low to the ground, which made the room feel even less like what I would expect from a 4-star property. The “buffet breakfast” was another disappointment. The selection was very basic, and they didn’t even offer pancakes or waffles, something we’ve had at many 3-star hotels. Then, to make matters worse, shortly after I stepped out of the shower, the alarms began going off instructing everyone to evacuate the building. Thankfully, there was no actual emergency, but the fire department arrived and had to inspect the elevators before we were allowed back inside. Having to walk down 18 flights of stairs at midnight was certainly not enjoyable, especially when it turned out to be a false alarm. We previously had a wonderful experience at Le Méridien New Orleans, which is actually what made us want to try the Charlotte location. Unfortunately, this experience was nowhere near the same. For an anniversary stay, this hotel was extremely underwhelming and simply not worth the time or money. Our concert had already been cancelled but we came to Charlotte anyway as we were not eligible for a refund on the hotel, only to be met with even more disappointment. I honestly regret not asking for a refund and finding somewhere else to stay. Based on this experience, I would not book this hotel again.

I had such an amazing experience at Le Méridien Charlotte! From the moment I arrived, the level of hospitality truly stood out, but I especially have to recognize Reece and Duncan. They were absolutely phenomenal. Their customer service went far beyond what you normally expect at a hotel. They were welcoming, attentive, personable, and genuinely made me feel like a valued guest rather than just another reservation. It’s the little things that make an experience memorable, and their kindness, professionalism, and positive energy made such a difference during my stay. The hotel itself is beautiful, but exceptional service is what makes you want to return, and Reece and Duncan are definitely a huge part of that. They are wonderful representatives of Le Méridien and truly understand hospitality. Thank you both for making my experience so enjoyable and memorable. I will absolutely be returning and recommending Le Méridien Charlotte to others. 10/10 experience! ??????????

The staff is great, friendly and attentive. They made the stay nice. As far as the hotel itself, it is clean and in a nice, quiet location. The downsides are that the walls are paper thin, it's old, the bathroom is small, the beds are low, and the mattresses are super soft.

By far the worst experience ever. The staff I’d very sweet and nice and tried their best to accommodate but at the same time the issues I had should have never happened. First I was double charged for my stay. And then was told I had to wait 2-3 business days to get my money back. Unacceptable… times are hard these days and travel on a budget is an all time high. This happened on a Friday it’s Monday and I’m still waiting for my money. The room was horrendous. Paint falling from the ceiling, wallpaper peeling from the wall, the cabinet for the fridge fell off, the sink would not drain and had an extra hole, the bathroom door would not close, the light at the front door flicker the entire time. My AC would not move and was stuck on 63 the entire time. It would not shut off at all. It was so cold, I’m hoping I don’t get sick from it. The elevator was broken, the staff used the elevator more than anything so it was crowded a lot. As a corporate travel agent I would not recommend the hotel to my clients at all. I would have probably had a better stay at a Motel 6.

I always try to stay at the Le Meridien when I can when I come to Charlotte. The hotel is nice as always, rooms are above average but not extraordinary for the price point. The reason for 4/5 after a few stays is because of some recent changes. Firstly, Divine and Shanae at the front desk were awesome. I enjoyed interacting with them and talked with Shanae every time I passed the desk and she was there. Valentina in the Sheraton lounge was very friendly and welcoming as well, I enjoyed talking with her over the course of multiple days. I received an upgrade to a junior suite based on my status. The view is probably the best view of the Charlotte skyline available in the whole city. Thank you for the upgrade. A concern I had was the changes to the lounge. The hotel is connected and shares facilities with a Sheraton. Both brands shared one lounge on the main floor that you can gain access to if you have the appropriate Marriott status. This is where breakfast was served, managers hours drinks were done, and more. Now, they have opened a Sheraton lounge on the 14th floor of the Sheraton building, which you have access to as a Le Meridien guest. Breakfast, manager's happy hour, and hors d'oeuvres are no longer served in the lobby level lounge (which is still there and open). It doesn't make a lot of sense to me to discontinue service at the lobby level lounge, which means Le Meridien guests have to take four elevator rides to get to breakfast or manager's hour. The issue with four elevator rides was exacerbated by two of the four Le Meridien elevators not working, and two of the four Sheraton elevators not working. Except during odd hours when you're the only one on the elevator, the wait for the elevator plus the ride time with stops at nearly every floor ranged from 5-12 minutes. With four elevator rides to get to breakfast and half of them not working, you can see how much time is taken away to do basic things. Like most people, I understand that businesses have to maintain and upgrade elevators from time to time, however, I was talking to someone on the elevator who frequents the hotel who said that the elevators have been like this for multiple months. Further, the elevators that serviced the parking garage were out and stairwells were closed to the parking garage, requiring you to go out into the rain and walk around the building in the weather to get to your vehicle. All in all, I still enjoyed my stay overall, but just the changes in the lounge being relocated to the Sheraton is probably enough of a reason that I will be looking to stay at the Sheraton from now on as opposed to the Le Meridien.

For the rate and price of this hotel I definitely expected more. I had booked a room through a third party vendor for one night for a Friday. I had already paid for the room in full through the third party vendor before checking in. Upon checking in the front desk found my reservation and took my ID no issues. They also asked for a debit card on file I assumed for a hold for the room in case any damages were to occur. I get up to my room and noticed a pending $710 charge on my debit card from the hotel. I immediately went downstairs and the same woman who checked me in said it was not marked on my account I had prepaid and had been charged again. She called someone on the phone to see if it could be taken off and said a manager would have to take care of it in the morning. Even though it was a pending charge the money was taken out of my account and unfortunately caused me to overdraft. I was expecting at most a $100 charge and had not been prepared for a $710 holding charge when I had already paid for the room. I have prepaid rooms at other Marriott locations, Hilton, Disney etc and have never had this happen. It definitely put a damper on my stay. The hotel only also had only 1 working elevator so expect long elevator wait times. Also for the price breakfast is not included. The next morning I go downstairs to inquire again about the pending charge and I was told by a supervisor that the clerk from yesterday was incorrect that they do place a pending charge even if you’ve prepaid and it will be returned or reversed after checkout and will take several business days. No apology, no empathy for my situation. I also stated this should be communicated upon check in and that I’ve never had another hotel do this. I then asked to speak to a manager and she stated she was a supervisor and reluctantly called the manger saying he’s going to tell me the same thing. The manager was the only kind interaction I had with any front desk staff. He explained that it was the hotels policy to do that and would be reversed after checkout. I was crying at this point and he did at least offer a breakfast voucher for myself and my guest but that was all. For $710 this hotel was definitely not worth the price at all and what is the point of prepaying if an additional pending charge for the amount of the room is taken out when checking in. If you stay here expect long elevator wait times, small rooms, and rude employees. I’ve also learned my lesson and will speak up to confirm additional charges or pending transactions when checking in. Parking is also $30 daily. Definitely will never stay here again.

We recently stayed at this hotel and, unfortunately, our experience was very disappointing, especially considering we spent over $300 for one night. The biggest issue was the elevators. There are four elevators, but only two were functioning, which resulted in extremely long wait times. Since the staircases were difficult to locate, we ended up walking up and down multiple flights of stairs to reach our room on the 9th floor. We also ordered a flatbread pizza and spinach dip, both of which were expensive and appeared to have been microwaved. The food was unfortunately inedible. The pool area was another disappointment. There were no towels available, and seating was very limited. Most of the staff members we encountered were not particularly friendly, although Cameron stood out as an exception. He was incredibly sweet and provided the best customer service we experienced during our stay. The room itself was not as clean as expected. The air conditioning unit was very loud and sounded as though it might break at any moment. The shower made similar noises and did not inspire confidence. Overall, this experience did not meet the expectations we had for a hotel stay at this price point. There were simply too many issues to overlook. We left disappointed and hope management addresses these concerns so future guests can have a better experience.