Property Amenities

Property services

  • Express check-in
  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry services
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Coffee/tea in common areas
  • Conference space
  • Tours/ticket assistance
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Smoke-free property
  • Safe-deposit box at front desk
  • Television in common areas
  • Multilingual staff
  • Free newspapers in lobby
  • Connecting/adjoining rooms available
  • Families welcome
  • Room service
  • Wheelchair accessible

Food and drink

  • Poolside bar
  • Restaurant
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Vending machines
  • Wedding services
  • Health club

Parking

  • Free self parking
  • Free valet parking
  • Free RV, bus, truck parking
  • No additional resort or parking fees
  • Parking onsite

Activities

  • Outdoor pool
  • Shopping on site
  • 24-hour health club
  • Clubhouse
  • Billiards or pool table
  • Steam room
  • Sauna
  • Spa services on site
  • Spa tub
  • 24-hour fitness facilities
  • Full-service spa

Shuttles and transportation

  • Limo or town car service available
  • Free area shuttle

Business services

  • Computer station
  • Conference center
  • 24-hour business center
  • Ballroom(s)

Internet access in public areas

  • Wireless internet

In-Room Amenities

Food and drink

  • Room service
  • Minibar

Services

  • Turndown service
  • Daily housekeeping

Media and electronics

  • LED TV
  • Phone
  • Free local calls
  • Television
  • Television (surcharge)
  • Cable TV service
  • Premium TV channels
  • HDTV
  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time
  • Pay movies

Bedding and linens

  • Frette Italian sheets
  • Pillowtop mattress
  • Linens provided
  • Premium bedding
  • Cribs available (fees may apply)
  • Down comforter
  • Down pillows
  • Rollaway/extra beds available

Bathroom

  • Towels provided
  • Bathrobes
  • Free toiletries
  • Designer toiletries
  • Hair dryer

Features

  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe (laptop compatible)
  • Blackout drapes/curtains
  • Desk
  • Deep soaking bathtub
  • Rainfall showerhead
  • Slippers
  • In-room climate control (heating)
  • Wheelchair accessible
  • Separate bathtub and shower
  • Air conditioning
  • Business center
  • Spa services on site

Reviews

The Ballantyne, A Luxury Collection Hotel, Charlotte

1,127 Reviews #24 of 216 hotels in Charlotte

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    766
  • Very Good
    224
  • Average
    76
  • Poor
    38
  • Terrible
    23

Recent Reviews

Michele J wrote a review on May 25, 2024
Trip Type:

Allergy request not fulfilled

We have stayed here 4 times- in 2023 on May 5th and 13th and just recently May 4th and May 11th as our half way point on the way to and back from Disney. We called before each trip to request a...
650DavidA wrote a review on April 19, 2024 Singapore, Singapore
Trip Type: Business

Please make sure you consider the things in my review

Rooms not as advertised. Make sure you check if they have an event at the weekend. There are significant differences between the bathrooms shown in the website and what you actually get. I have been...
Andrew J wrote a review on April 13, 2024
Trip Type:

Quality & comfort

The staff here is top notch, they really go out of their way to make sure you're taken care of. If you can swing it, use an Amex Platinum card. The benefits for booking with them are wonderful (4pm...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.