Property Amenities

Property services

  • Express check-in
  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry services
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Coffee/tea in common areas
  • Conference space
  • Tours/ticket assistance
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Smoke-free property
  • Safe-deposit box at front desk
  • Television in common areas
  • Multilingual staff
  • Free newspapers in lobby
  • Connecting/adjoining rooms available
  • Families welcome
  • Room service
  • Wheelchair accessible

Food and drink

  • Poolside bar
  • Restaurant
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Vending machines
  • Wedding services
  • Health club

Parking

  • Free self parking
  • Free valet parking
  • Free RV, bus, truck parking
  • No additional resort or parking fees
  • Parking onsite

Activities

  • Outdoor pool
  • Shopping on site
  • 24-hour health club
  • Clubhouse
  • Billiards or pool table
  • Steam room
  • Sauna
  • Spa services on site
  • Spa tub
  • 24-hour fitness facilities
  • Full-service spa

Shuttles and transportation

  • Limo or town car service available
  • Free area shuttle

Business services

  • Computer station
  • Conference center
  • 24-hour business center
  • Ballroom(s)

Internet access in public areas

  • Wireless internet

In-Room Amenities

Food and drink

  • Room service
  • Minibar

Services

  • Turndown service
  • Daily housekeeping

Media and electronics

  • LED TV
  • Phone
  • Free local calls
  • Television
  • Television (surcharge)
  • Cable TV service
  • Premium TV channels
  • HDTV
  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time
  • Pay movies

Bedding and linens

  • Frette Italian sheets
  • Pillowtop mattress
  • Linens provided
  • Premium bedding
  • Cribs available (fees may apply)
  • Down comforter
  • Down pillows
  • Rollaway/extra beds available

Bathroom

  • Towels provided
  • Bathrobes
  • Free toiletries
  • Designer toiletries
  • Hair dryer

Features

  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe (laptop compatible)
  • Blackout drapes/curtains
  • Desk
  • Deep soaking bathtub
  • Rainfall showerhead
  • Slippers
  • In-room climate control (heating)
  • Wheelchair accessible
  • Separate bathtub and shower
  • Air conditioning
  • Business center
  • Spa services on site

Reviews

The Ballantyne, A Luxury Collection Hotel, Charlotte

1,107 Reviews #20 of 214 hotels in Charlotte

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    756
  • Very Good
    224
  • Average
    73
  • Poor
    34
  • Terrible
    20

Recent Reviews

Nicole T wrote a review on August 25, 2023
Trip Type:

Service with a smile!

Took a girls trip to spend the day at the Spa and the night at the resort. Had a very relaxing get away! Jeffrey B. made our stay even more enjoyable. Came running across the parking lot when he...
dcoppol2 wrote a review on August 19, 2023
Trip Type:

Beautiful stay

Love ye spa! Olga has 25 years of skincare and experience and she gave me the most lovely 80 minute diamond facial! The hotel grounds are piped with the scent of eucalyptus so it has a tropical feel...
Happytravelinfamily wrote a review on August 13, 2023 New York City, New York
Trip Type: Family

Large Hotel with a nice pool area. Looks like there are making many changes to the grounds and neighboring area.

This is a nice place. Large pool area and rooms were large. There is lots of construction nearby the hotel. The restaurant was very expensive and had a limited menu for dinner. Breakfast at the...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.