Property Amenities

Property services

  • Express check-in
  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry services
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Coffee/tea in common areas
  • Conference space
  • Tours/ticket assistance
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Smoke-free property
  • Safe-deposit box at front desk
  • Television in common areas
  • Multilingual staff
  • Free newspapers in lobby
  • Connecting/adjoining rooms available
  • Families welcome
  • Room service
  • Wheelchair accessible

Food and drink

  • Poolside bar
  • Restaurant
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Vending machines
  • Wedding services
  • Health club

Parking

  • Free self parking
  • Free valet parking
  • Free RV, bus, truck parking
  • No additional resort or parking fees
  • Parking onsite

Activities

  • Outdoor pool
  • Shopping on site
  • 24-hour health club
  • Clubhouse
  • Billiards or pool table
  • Steam room
  • Sauna
  • Spa services on site
  • Spa tub
  • 24-hour fitness facilities

Shuttles and transportation

  • Limo or town car service available
  • Free area shuttle

Business services

  • Computer station
  • Conference center
  • 24-hour business center
  • Ballroom(s)

Internet access in public areas

  • Wireless internet

In-Room Amenities

Food and drink

  • Room service
  • Minibar

Media and electronics

  • LED TV
  • Phone
  • Free local calls
  • Television
  • Television (surcharge)
  • Cable TV service
  • Premium TV channels
  • HDTV
  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time
  • Pay movies

Services

  • Daily housekeeping
  • Turndown service

Bedding and linens

  • Frette Italian sheets
  • Pillowtop mattress
  • Linens provided
  • Premium bedding
  • Cribs available (fees may apply)
  • Down comforter
  • Down pillows
  • Rollaway/extra beds available

Bathroom

  • Towels provided
  • Bathrobes
  • Free toiletries
  • Designer toiletries
  • Hair dryer

Features

  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe (laptop compatible)
  • Blackout drapes/curtains
  • Desk
  • Deep soaking bathtub
  • Rainfall showerhead
  • Slippers
  • In-room climate control (heating)
  • Wheelchair accessible
  • Separate bathtub and shower
  • Air conditioning
  • Business center
  • Full-service spa
  • Spa services on site

Reviews

The Ballantyne, A Luxury Collection Hotel, Charlotte

1,053 Reviews #18 of 212 hotels in Charlotte

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    716
  • Very Good
    219
  • Average
    70
  • Poor
    31
  • Terrible
    17
  • GreenLeader Silver level

Recent Reviews

billn635 wrote a review on November 04, 2022
Trip Type: Business

Okay facility, good convention space, nice rooms

Unable to use suite passes for upgrade. No executive lounge on site, free breakfast voucher or points Bonvoy guest program slowly going down the tubes. Convention food was good, service...
Alastair W wrote a review on October 28, 2022
Trip Type: Business

A Hotel worth staying at!

Recently stayed at the Ballantyne, a luxury collection hotel in Charlotte NC. Congratulations to all the staff for making my stay most enjoyable! Attentive staff, especially Nakia and Maggie...
233hopef wrote a review on October 23, 2022
Trip Type:

Top Tier Customer Service

Beautiful hotel but the service is what would bring me back. Even with my group having a slight hiccup at dinner we still had an excellent stay. The entire staff was helpful and welcoming but I have...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.