Property Amenities

Property services

  • Express check-in
  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Express check-out
  • Dry cleaning/laundry services
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Coffee/tea in common areas
  • Conference space
  • Tours/ticket assistance
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Smoke-free property
  • Safe-deposit box at front desk
  • Television in common areas
  • Multilingual staff
  • Free newspapers in lobby
  • Connecting/adjoining rooms available
  • Families welcome
  • Room service
  • Wheelchair accessible

Food and drink

  • Poolside bar
  • Restaurant
  • Coffee/tea in common areas
  • Breakfast available (surcharge)
  • Vending machines
  • Wedding services
  • Health club

Parking

  • Free self parking
  • Free valet parking
  • Free RV, bus, truck parking
  • No additional resort or parking fees
  • Parking onsite

Activities

  • Outdoor pool
  • Shopping on site
  • 24-hour health club
  • Clubhouse
  • Billiards or pool table
  • Steam room
  • Sauna
  • Spa services on site
  • Spa tub
  • 24-hour fitness facilities

Shuttles and transportation

  • Limo or town car service available
  • Free area shuttle

Business services

  • Computer station
  • Conference center
  • 24-hour business center
  • Ballroom(s)

Internet access in public areas

  • Wireless internet

In-Room Amenities

Food and drink

  • Room service
  • Minibar

Media and electronics

  • LED TV
  • Phone
  • Free local calls
  • Television
  • Television (surcharge)
  • Cable TV service
  • Premium TV channels
  • HDTV
  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time
  • Pay movies

Services

  • Daily housekeeping
  • Turndown service

Bedding and linens

  • Frette Italian sheets
  • Pillowtop mattress
  • Linens provided
  • Premium bedding
  • Cribs available (fees may apply)
  • Down comforter
  • Down pillows
  • Rollaway/extra beds available

Bathroom

  • Towels provided
  • Bathrobes
  • Free toiletries
  • Designer toiletries
  • Hair dryer

Features

  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe (laptop compatible)
  • Blackout drapes/curtains
  • Desk
  • Deep soaking bathtub
  • Rainfall showerhead
  • Slippers
  • In-room climate control (heating)
  • Wheelchair accessible
  • Separate bathtub and shower
  • Air conditioning
  • Business center
  • Full-service spa
  • Spa services on site

Reviews

The Ballantyne, A Luxury Collection Hotel, Charlotte

1,083 Reviews #18 of 213 hotels in Charlotte

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    739
  • Very Good
    221
  • Average
    71
  • Poor
    33
  • Terrible
    19
  • GreenLeader Silver level
  • 2022 Travelers Choice

Recent Reviews

Y6439VMbryanc wrote a review on March 23, 2023 Celebration, Florida
Trip Type: Family

Poorly Managed “Marriott Luxury Resort”

The management of this hotel is sorely lacking in their ability to communicate with their guests. There was a damaged water main during our stay and the communication of the situation was so poor...
Elizabeth H wrote a review on March 20, 2023
Trip Type:

Watch out for staff- Diamond ring “missing” and hotel can care less.

My husband and I stayed here March 11-12th and when we checked out, I accidentally left my wedding rings on the vanity in the bathroom. Once I realized, I called the hotel and they assured me no one...
architecture4 wrote a review on March 12, 2023
Trip Type:

Maggie and Nakia, the hearts and minds of hospitality

Overall, the four days I spent on the hotel campus was a genuine pleasure. But the eperience far exceeded my best days in a lifetime of traveling because of two people: Maggie (at the front desk...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.