Another absolutely amazing ? stay at a Double Tree Suites by Hilton. Large Suites that accommodate multiple guests and functions. Front Desk Agent Miracle Bines was superb ? in her presentation and customer service. The property itself is absolutely gorgeous and maintained with noticeable quality and care. Breakfast here was very well thought out and priced reasonably. The location of the property is perfect with a high end mall and other amenities and services within walking distance. There was plenty of parking with an upper level lot being available. This Hilton was a beautiful addition to a birthday celebration for my son, it felt like the hotel itself was an old friend on the journey ? with me. Once again this Hilton has proven to be as it's founder quoted "It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality."

Our second stay here. Very nicely appointed hotel and great location. We feel safe at this hotel! Lobby area and pool area are well kept. The staff was friendly and helpful with area restaurants and shopping. Our room was updated with the newest technology. The room was clean and the furniture and carpeting were in great shape. This is by far the best Doubltree that I've stayed in!

I booked Room 349. It's. King size suite with a queen size pull out mattress sofa, has dining room table, microwave, small fridge, sink, and a separate bedroom for the king bed & bathroom. With a Balcony over looking the pool that has a waterfall, heated, extremely clean for being an outdoor pool. The room was nice and clean, I ALWAYS CHECK IMMEDIATELY AT THE DOOR FOR BEDBUGS, ROACHES, SPIDERS,... Bugs in general..... . ZERO BUGS... SUPER ..SUPER CLEAN... I will rent this room again, hand down, I slept well, I didn't hear my neighbors at all. . The hotel is absolutely beautiful with a park across the way, with shops all around. Highly recommend this place. .. It's will be my Go to if I'm ever in Charlotte again.. Pets are welcome, is a plus ??

Excellent stay in Charlotte. The suite was spacious, clean, and comfortable, the staff was friendly and professional, and the location was perfect for exploring the SouthPark area. The hotel grounds are beautifully maintained and have a peaceful atmosphere. As a nice bonus, I even spotted a squirrel climbing a tree outside, a small moment that added to the charm of the property. I would definitely stay here again.

Update: manager calls asks what she can do to win my loyalty back. Said she would give bonus Hilton points for my stay in hopes to help resolve complaint. As of 14 days after my stay, I did not receive ANY points - not even the ones for my stay let alone the bonus ones. Hilton… you’ve lost my respect. As an Honors member, it would be appreciated if staff acknowledged you for loyalty and the amount of $$ when all you asked for was the wifi password. It took Miracle (her name) over 30 minutes to provide the passcode while she treated me like I 1) didn’t deserve to have the code and 2) as if I was lying to her that my name and room # didn’t work. Made me late for my meeting. Now, this is totally worth $500 I’m paying to stay here. My Finance dept is happy to hear why we won’t be spending our funds to stay at this Hilton ever again. Thank you for your valuable customer service Miracle. Glad to be reminded of just how many options there are for quality hotels in Charlotte.

The hotel is nice and the suite sizes are generous. The location is pretty awesome, too. What supports all that, though, are the great staff at this location. Everyone employee I encountered was courteous. Of the staff, 4 folks stand out with my recent stay there: Brittany, Alexis, Chino and Bryana. Thank you!

First and foremost, Chino makes the stay at this hotel worthwhile. The location is great and we did not experience any major issues. The suite we had was spacious, with huge TV's. The room did have a minor smell but after we did our own cleaning it went away. The sinks were slow to drain. The property definitely needs to be updated but it worked well for us.

This is a beautiful, very clean hotel. Upon arriving we were greeted by Chino, who was quite pleasant. The hotel is located next to Symphony Park. Thursday's during the spring there is live music in the park which we were able to enjoy on our balcony. Being DoubleTree, we received warm cookies at check in. They offer an alternative cookie for guests with food allergies. Our King Suite was spacious, clean, and decorated nicely. Very close to the hotel is a mall and a variety of restaurants. When I come to Charlotte this will be my hotel of choice.

I wish I could give a better review because the young woman who checked me in was absolutely delightful, but unfortunately the rest of my stay at the DoubleTree Suites by Hilton Hotel Charlotte – SouthPark was disappointing. The cookie I received at check?in was just a broken pile of mush, which wasn’t a huge issue on its own, but things went downhill from there. I was instructed to enter through a door marked with an “Enterprise” sign. It wasn’t far from parking, but it was inconvenient and definitely far from the main lobby—especially at 10 PM with all my luggage. When I got to the door, my key didn’t work. The light turned green and clicked, but the door would not open. A hotel guest happened to come by, tried the push bar to open it, but the door was double locked somehow. That same guest eventually pushed an emergency release button to let me in. The whole situation was frustrating and makes it hard to believe this is the entrance guests are supposed to use. That secondary lobby area, where that door led in, smelled very strongly of cigarette smoke, like someone had been smoking in there recently. To be clear, the main lobby did not smell like smoke—only this side entrance did. Upstairs, the hallway smelled like cigar smoke and weed. My suite also had a stale cigarette odor, like someone had smoked in it previously and housekeeping tried to mask it, but the smell lingered. The room was hot when I entered, the mirrors were dusty, and the switch plates were yellowed and dented. The kitchenette was the most disappointing part. It’s well?appointed in theory, but it was dirty. My fingers actually got grimy just from opening a cabinet door. The tops of the cabinet doors were crusted with grease and residue. They provided a dishwasher packet but no regular soap anywhere in the kitchen. The only staff member I interacted with was the wonderful young woman at check?in. Unfortunately, the hotel itself felt worn out, poorly maintained, and not properly cleaned. I would not stay here again.

Great hotel layout and I’m sure the grounds are beautiful in the summer. The bartender was awesome and the front desk staff was friendly. Unfortunately, the room was not very clean and felt outdated — especially the shower and carpet. It smelled like cigarette smoke, we heard dogs barking all night, and the sliding glass door was missing the safety bar, which felt like a security issue. As a Hilton Honors member, I was surprised they charged $17 per person for breakfast- we declined. We also had to ask three times for extra towels, and housekeeping entered our room to drop off a blanket after I specifically said we would grab it from the front desk when we returned. The hotel store lacked basic essentials (mostly candy and drinks). Overall, not worth the price and wouldn’t stay again.