We stayed at the Marriott in Charlotte South Park for a family reunion in summer 2026. It was a very nice & clean hotel but did not provide the same amenities as the Hilton Hotels. The Marriott only had one working microwave in the entire building, there was no complementary breakfasts to accommodate a large group of people (our family), no free Wifi, & the AC on the first floor was terrible for lobby areas and guest rooms. It’s still a nice hotel, but Hilton seems to be the better option for travelers & large groups who want to host an event or family reunion.

Fairly standard Marriott, newer building so no major issues or complains. Parking is NOT free as led to believe from other reviews, it was $10 per night (plus tax) and space is not guaranteed so if you come back late you might not have a spot and still had to pay to park.

In NC for a concert, after hours on the road, get into the hotel after 5pm to be told our room in NOT ready, when I mention it’s after 5, the front desk clerk says, “well we were sold out yesterday”. So basically my reservation is not important. After waiting over 15 minutes in an uncomfortable lobby, no offer of water or anything, she comes over and informs me and another guest our rooms are ready. Get up to said room and it’s one bed for me and my 18 year old. Call downstairs and say it’s the wrong room. We reserved two queens-same rude person, who said she is the manager - informs me 1. I’m only guaranteed a king (reservation does not say that) 2. Says “well we are sold out of two queens, I’ll bring you a rollout” In what world is a rollout comparable to a queen bed??? $400 a night for late check in that I did not ask for and a room I definitely did not ask for rude front desk service! Awesome! Marriott customer service is no longer a thing apparently.

Heather in the restaurant was absolutely amazing. Delicious coffee served with a smile. Hotel is just perfect if you need a quiet nice place to sleep near South Park. Adjacent to where the wives of Nascar shop!! The Yougurt Parfait was to die for. Front desk staff was pleasant, will visit again the future.

My one dig on any Marriott hotel that I have ever been to has been that the hotel mattresses are absolutely horrid. The room was nice. Nice big shower. I like the fact that they had laminate floors instead of carpet but the mattress was absolutely crap. It was hard as a rock and threw my back out after just 3 days. The service though from the staff was very good

Hotel has great rooms, exceptional gym (one of the best) , staff is friendly. The amenities offered are nice as well. Gave it a 2 star rating (otherwise a 4 star) because of the audacity the location has for charging $8 for a ONE SINGLE contact lens’s case (the one the ophthalmologist gives u for your lens sample). The greed of the location in relation to where it’s based (in the suburbs and not a city center area) for charging so much for a lens case. Only one can guess how much small clippers would cost here. Come prepared if u do. Otherwise the snack options pricing is reasonable as it aligned with other locations.

New-ish Marriott location, feels quite clean and modern and bright. Next to the AC hotel so you have options - free parking, easy to get to in the south of the city if you need to be down this way. Employees are friendly and helpful, large rooms, comfy beds, great hot water pressure, all amenities. There is a large gym and pool - quite nice. The food options are what people are commenting on and I agree - the restaurant is not very appealing and you don't have much nearby. But would be fine in a pinch.

Fantastic property. The staff was very friendly and helpful. The M Club Lounge was great and had an above-average breakfast. Seemed to be newly renovated. I look forward to staying here again.

Absolutely wonderful front desk staff! My recent experience was a mistake in making reservations at this location. I had to leave Residence Inn- Marriott South Park and was anxious to stay at another similar Marriott because of its excellent service. This location didn't have a full refrigerator, which I needed. All I knew when making the reservation was that it was another Marriott in the same area. Desk manager, Mr Gluck gave me a full refund even when I was scheduled to stay the night. You can't beat that kind and sincere service, which Marriott has! I really can't give stars on their rooms since I didn't go into my assigned one, but simply based on my experience at the other location and the brand, 4 stars are based on expectations!

We didn’t even check in, and I really wanted to! It was so disappointing to experience mediocre guest support a week before our reservation. I called ahead to pay for our room upfront, and I was told everything was squared away and my card would be ran. I called back two hours later, as the funds were still in my account, and the gentlemen let me know that that wasn’t possible, as no one was checking in. That’s totally valid and would have been acceptable during my initial call, but not the second, and I was put on hold upwards of 10 minutes on that first call just for them to assure me I was taken care of. Definitely a lack of training and lack of support, so our reservation will be taken elsewhere. Just our experience, hopefully it’s a one off.