Check in was very easy I would say. It’s is not the worst hotel I’ve been in but most definitely not the best either we checked in and right off the bat there is two bags full of old food that someone who stayed in the room prior to us left here , the beds looked just thrown together and we hadn’t even sat down on them honestly the only good thing about this hotel is its location and the check in staff everything else is just ok I will not be staying here again

No breakfast. One washer, one dryer that only gets hot, does not dry. No restaurant. Small 97 dollar refrigerator which is only good for water, items are either frozen or warm. Small microwave that barely holds a. Plate. Definitely not worth the price. Taking your money with the least amount of effort on their part. Good location, crappy hotel/management.

Unfortunately the staff here cannot be trusted, we realized that when they nosily inquired into our business after checking in. We had packages sent there with proof of delivery, and they were signed for with a fake name. Management stonewalled us with various excuses (maybe it got delivered next door even though we'd already checked there too, etc.), and when a decision was made to contact the local authorities to try getting access to security footage, the packages instantly and suspiciously appeared. Though they 'fessed up to some degree (and notified us in a more timely manner about a later delivery), we don't believe we would've gotten the same outcome had we not persisted as we did. Caveat emptor, be vigilant if you are a guest at this Sonesta and you value your belongings. P.S. The elevator carpet had an unpleasant smell as well.

Great location to the surrounding area and businesses but... 1. Hotel does NOT PROVIDE breakfast (false advertisement). No coffee, drinking water in dispenser was room temperature. 2. There was only 1 wash cloth in the room and the guy who checked us in on 6/17/2026 stated that all of their rooms have 1 wash cloth and that they ran out. (I had to break it down to him, explain to him that what he stated didn't make sense.) He proceeded to go to the housekeeping room to grab more wash cloths. 3. We had a double queen room- 1 bed did not have a blanket. 4. Our room had a used wash cloth still draped over the shower curtain. 5. Shower still had used soap that previous guest also left in soap dish. 6. No microwave, no refrigerator 7. No extra key to room 8. Images on website are not the true reflection of how these rooms look at this current location These are hotel standards that are NOT being met and is UNACCEPTABLE.

I didnt enjoy my stay at this location. The check in process was easy, everyone was friendly, but it all went downhill from there. The majority of the hotel hasn't been well taken care of. The hallway carpet was stained and old, and it also had a foul odor, not just from the smell of Marijuana, that I kept smelling my entire stay. The interior of the room also had an unpleasant odor. The room could also use some updating, at least some fresh paint. The TV had the worst reception I've ever seen, most of the channels had a layer of static, the ones that weren't still had an appearance of a antenna tv. The mini fridge didn't really work either. The shower also had poor water pressure. Some positive notes are the air conditioning worked well, but was very loud. The noise in the hotel was minimal, this was impressive considering the area is surrounded by highways and the homeless. If you can afford to go anywhere else, please do so.

I checked in around 3pm and by 5:20pm (same day), I checked out. This hotel is disgusting. The carpets are filthy, the pool which I was told was open, isn't, the TV didn't work and they had no one to assist (let alone no one answered the phone when I called for assistance). The sofa in my room had burn marks in it and the amount of dirt and dust behind the TV was foul, not to mention the phone had a layer of crud on it when I picked it up to call housekeeping (they didn't answer).There was a smell about the place-like overly perfumed covering something up. The elevator was rickety and overall-I didn't feel safe or comfortable there. When I checked in, there was no information given about the area or hotel-I was just handed a room key.

We go on roadtrips quite often and are always on the lookout for good hotels to stop at. This hotel fit the bill. The price was affordable, its accessible from the highway, great dining options, plenty of parking spaces. The clerk at the front desk was real friendly, the hotel is cleaned and appeared to be well-maintained. Good room and comfy bed. They weren't serving coffee or food at the time but hopefully they would do it in the future. Overall, I added this hotel to the list of potential stops!

TL;DR: Dirty sheets with stains and hair, no room change, and I had to make my own bed at 1 a.m. Avoid this hotel. The bed sheets were visibly dirty, with large yellow sweat stains and even body hair. When I reported this, the staff refused to change my room and instead gave me a set of bedding and asked me to make the bed myself. What was even more frustrating was that the staff seemed poorly trained. She repeatedly gave me the wrong sizes or incomplete bedding sets. After several attempts, the situation became almost impossible to fix. At that point, she offered a full refund and immediate check-out—but this was at 1 a.m.!!! It felt like this solution took advantage of the fact that I was exhausted and unlikely to find alternative accommodation at that hour. After going up and down multiple times carrying bedding, I eventually patched together a makeshift sleeping area with sheets and blankets that didn’t fit. This was a two-night stay. I asked the front desk to have the bed properly cleaned the next day, but when I returned that night, nothing had been changed or cleaned. If you expect basic cleanliness and competent service, especially late at night, I would recommend avoiding this hotel.

This hotel is VERY dog eared and the public areas (halls, walkways, breakfast room) are worn and drab. The room was comfortable but the carpet was very dirty. The "continental breakfast" amounts to packaged grits, strawberry instant oatmeal, bagels (but no butter or cream cheese), honeybuns,no juice, no hot items, no juice. One elevator out of order. Light in the bathroom not working. Staff was friendly, but I would not stay again

Read carefully before booking. I thought I was booking the Sonesta with the in and outdoor pools and restaurant located inside. This place had no hot water at first, but then started working. The rooms weren’t too bad, but you can tell there’s some sketchy stuff going on maybe in or around there.