First, I would not Recommend this location in Charlotte NC. When I reserved the room, it was required by my employer for a class the next morning. The initial online payment was $123.00 which the employer reimbursed me When I arrived Tuesday night, August 25, 2026, the night clerk, Mary said there was an additional $100 security deposit that would be returned at checkout. Lie, when I checked out yesterday morning, August 26, 2026, the male behind the counter was provided my room cards for checkout and when I asked about my $100 dollars, he quickly brushed me off saying it would be returned in 7-10 days! When I checked my bank, the charge for $100 was processed and not a hold. I have filed a dispute with my card provider and will escalate this further. If they charge others like this and no one checks the charge, Comfort Suits of University drive, Charlotte NC is making extra money on every single check in. Larry

Looks like my first review was taken down. Maybe I used unaccepatable words or pics with Peoples faces, so correcting those this time. Not sure how this women has a job in today's world. There was no customer service at this Comfort Suites. American Airlines had several cancelations tonight and offered 3 hotels for o ernight delays. this was the only one with a availability by midnight. when we arrived, the lobby was full, as expected with the high number of delays. line was moving slow, but everyone was in good spirits. A young man was turned away due to being under age and I heard a few people in line in comment it was unfair. after that, the woman at the desk started calling people up from the back of the line. I walked up to the front desk and asked for her name. she was not wearing a name tag and refused to provide her name. I took her picture and left the building. As I walked out, I herd her announce, "Anyone with Melonin in their skin can come to the desk" I could not believe she said this out loud for everyone to hear. As she stopped checking people in, they began to leave (See pictures). I would guess 40-50 people were turned away from the lobby or just got back in their ride share when they learned of the activities. I saw 10-20 of them sleeping at the airport. Next call is to American Airlines. They need to know ow their partners are treating their customers (that are already having a bad day). Update. Most of my first rating was deleted, so updating with a different approach in an attempt to protect future Travelers. The auto response came back very quickly and looks almost exactly like the previous responses for poor ratings. I have a formal complaint in with a reference number, so we will see if the management of Choice Hotels is serious or just have AI running interference.

This was my 4th stay at this hotel, with each visit being an uncertainty with service; however, this time there was one employee that offered superb service. They hit the target with the night auditor, Tina. Her professionalism, willingness and responsiveness to assist with our requests were awesome! Unfortunately, Tina, was not working yet when I called down to request a blow dryer that should have been in the room. Instead only a hole in the bathroom wall was where it should have been. I was told by that front desk clerk that she would send someone to bring one to our room, and never heard anything back. This was a very huge inconvenience as I was doing my hair for an important event. Other than that, the room was clean, but we were not afforded housekeeping services, and were informed that they were unavailable due to the hotel being fully booked. Clean towels and linen had to be picked up from the front desk. During previous visits, the elevators were terribly slow, but we were pleased to see they have since been fixed. The continental breakfast had just enough food selections to satisfy. This location is very convenient to stores and restaurants, with Walmart being across the street.

Our experience at this hotel was disappointing due to the lack of diligence and urgency in addressing guest concerns. There never seemed to be any rush to fix issues. We waited three days for hangers, and they were finally placed in our wardrobe just one day before we were leaving the city. The blankets were torn and stained, which raised serious concerns about cleanliness. There were also fruit flies around the water dispenser, making us wonder whether the filters are being changed and maintained properly. In addition, when I asked for plasticware at the front desk, the staff member dismissively placed them on the desk without any courtesy or acknowledgment. In conclusion, the staff came across as rude and indifferent throughout our stay. They did not seem to care about their customers or take their concerns seriously. Good hospitality is not only about providing a room but also about treating guests with respect and addressing problems promptly. Unfortunately, that was not our experience here.

Find another place to stay!! Police signs and hotel signs, saying don't leave any valuable items in your car. They are not responsible for your car. They told me I needed to also pay a deposit of $100 on top of my hotel bill. (I'm not really sure what would have happened if I didn't have it.) The curtains and windows in the room, looked like they haven't been washed it years. The fabric on the chair was ripped. The elevator was broken.

This place looks nice on the internet but in person jesus!!! its so sketchy in the area its in and I know that area has its ups and downs but this place needs a complete upgrade and i wish i wouldve never wasted my money staying here. The staff was rude , the breakfast was trash and it was one elevator working. My classmate and I stayed here so we could attend class for orientation for two days and they gave us a corner room. The wifi didnt work in our room and we couldnt connect to it. there were stains all in the carpet and on curtains, the toilet paper holder was rusted and broken and our mini fridge barely worked. I was scared to use the microwave because I thought it was going to fall. Our keys stopped working to the door and the beds were not comfortable at all. and the TV was so small. I dont know how they continue to let them run this hotel with these rooms looking like this and the furniture and walls were all scratched up the desk chair had the leather peeling off of it and the icing on the cake was there was some man so high on drugs in the parking lot checking out someones motorcyle and touching it. I was scared for my life. I will never in my life stay at this dump ever again. and half of the people that were staying there looked a mess. this hotel was not my cup of tea. yes i am picky and a bit boujie but this hotel was unacceptable and even the dining area furniture was peeling and looked awful.

Hotel itself is ok. It’s clean. You can definitely tell it’s old, but it serves its purpose. The staff isn’t very friendly. They could definitely use some customer service training. I booked through a 3rd party booking agency for 2 nights. I checked in everything was ok. The next day around 1pm I get a knock on my room door from the front desk rep telling me I was supposed to have checked out. I told her I booked for 2 nights. She said she only had me for 1 night. I pulled up the confirmation email on my phone and showed her. She said she’d go downstairs and check again. I told her then that I was in the middle of a work call. A few mins later she started calling my cell phone back to back repeatedly. I had to pause my work call to answer and she asked for the confirmation number again so I gave it to her. Then a few mins later another woman knocked on my room door saying the manager said they couldn’t find my reservation and they sold out and I had to get out. I told her I paid for 2 nights and showed the confirmation email. She shrugged her shoulders at me. I contacted the booking company and they called the hotel directly and they luckily got me to another hotel close by and that hotel had very nice staff. Also, before all of the issues with the reservation early in the morning I went outside and the door was apparently locked and the heavy set man working the front was extremely rude because I pressed the exit button on the keypad by the door. It was ridiculous it’s like everyone that works there hates their job and they’re grumpy. Would expect more from choice hotels

For starters the receptionist Monique needs a raise. She is very wonderful. Secondly this hotel needs a EXTERMINATOR BAD!!! So the stay was for 2 days I only stayed 1 because of the bed bugs. 1st room had bug running on the bed. 2nd room had them crawling on the curtain and them bugs look like ticks. I sent manager a email of both rooms that had bugs and ask for a refund she denied my refund. PLEASE DONT STAY FIND ANOTHER OPTION!!!

Arrived at hotel late after driving long hours, Nasir was very efficient and made sure we got a good nights rest. Beds were comfortable, soft pillows and breakfast was good

Hotel receptionist Indian man was very rude and racist. The owner or manager he called has horrible customer service. I was charged $101.76 twice for a deposit that is only listed at $100. On Christmas no one tried to assist me they tried to check me out of my room on Christmas after everything was paid for. I'm a diamond member I go to choice hotels all over the country. I have never been treated so rude and nasty in my life after paying for a service. I will never stay in this hotel again!!!!