My room smelled like a funky locker room. I am a diamond status member and wasn’t offered anything at check in. No sodas or anything. I missed breakfast by 10 minutes. They end it earlier than other Homewoods do. I asked if I could please have a plate and was told no. They literally had the stuff behind the room in the kitchen and were just going to throw it out. Shit service. Room smelled like shit. Shit hotel.

I rarely leave negative reviews, but I’m extremely disappointed with how this situation has been handled. I checked out of the hotel on Sunday and realized the following day that I had accidentally left my brand-new Gucci sunglasses, valued at $450, inside their Gucci case on the bed in my room. I reported them immediately. Since then, I’ve made numerous calls trying to speak with management. I’ve left several voicemails for the General Manager that have never been returned. I also spoke with the Housekeeping Manager, who told me she would gather additional information and call me back after speaking with the employees who entered my room. Unfortunately, I never received that call either. At this point, my biggest disappointment isn’t just that my sunglasses haven’t been found—it’s the complete lack of communication and follow-up. As a guest, I expected better customer service, especially when reporting a valuable lost item. Even if the item couldn’t be located, a returned phone call and a proper update would have shown professionalism and concern. I hope management takes situations like this more seriously in the future and improves communication with guests who are simply looking for answers.

We stayed this past weekend and I have to give the biggest shout out to Mr. Anthony Logan at the front desk. He provided the utmost courtesy, customer service, laughter and more. He genuinley treated my husband and I like family. I hope he is recognized for his welcoming self. He will always be welcomed at our house for some REAL Texas bbq brisket lol. Thank you Mr. Anthony...your were and are very much appreciated!!

I took my husband and son on an early Father’s Day weekend trip to Carowinds, and we stayed at the Homewood Suites—what an incredible experience. I have to start by giving the biggest compliment to Darrell at the front desk. He was absolutely AMAZING. His positivity, kindness, and genuine helpfulness were next?level, and I told him that I wanted to pack him up and bring him to my hotel to work in Wilmington. He truly elevated our stay. The restaurant and bar team was just as impressive—fun, energetic, accommodating, and hardworking. We ended up having dinner there twice because the food was delicious and the service they provided was a true chef’s kiss. As a seasoned hotelier who travels all over this great nation, I can confidently say this: book your next Charlotte stay at this Homewood Suites location. They deliver hospitality the way it should be done.

Stayed here during my trip to Charlotte and had a great experience overall. The SouthPark area is a nice change of pace—quieter and a bit more upscale than Uptown, with plenty of shopping and dining nearby. The room was clean, spacious, and had a great view, which was a nice bonus. The kitchenette setup is also really convenient, especially if you’re staying more than a night or two. Breakfast was included and honestly better than expected, which made mornings easy. The front desk staff was amazing—super friendly and helpful throughout the stay. One thing I really appreciated was the gated parking lot—it was a huge relief and made everything feel more secure. Overall, a comfortable, reliable stay in a great area of Charlotte. Would definitely come back.

This was an abrupt trip to NC to visit a family that was in hospice care. I had to travel with my dog due to the short notice. When I have to take the dog to a hotel I always choose a room at the end of the hall on the lower level to limit disturbing other patrons. I chose my room and arrived after 4pm and my room wasn’t available. They still were able to put us in a room on the lowest level at the end of the hall. The room they put us in should have been off line because the heat/cooling unit sounded like a helicopter. I didn’t choose to move because I didn’t want a different floor and I’m not really a AC or heat person and the weather outside was mild. Other than that the room and facilities is beautiful. They have good variety for breakfast but I wasn’t really a fan of the hot food. a nice bar / restaurant. The girl that worked the bar was very nice. one night they closed early for staffing issues and she still accommodated us. The guy that works with her however seemed to have an altitude as if we inconvenienced him. Front desk staff were nice the front desk manager was warm and welcoming. I saw the manager interacting with guest and even walked an older lady to the breakfast area. Im regret I didn’t get his name because he deserves a shout out. he was an African American slim built guy and we talked briefly about our dogs. He said he has a blue nose pittbull and i had the same. One thing i didn’t like is that they have $10 covered and uncovered parking but there is no entry from the garage you have to walk through the lot back outside to the only entrance at the front.

It's not the worst hotel I've stayed at. My rating was based on value relative to the price. The room I stayed in was ok. I reserved it as a suite. It had a sofa bed, but the room isn't large enough to qualify as a suite in my opinion. Dinner service in the bar was super slow. The person that took my order apologized on how late the food was when it came out. The food was kinda cold. Access to the parking requires a key, but my room key would not work, even the 2nd one they gave me. I had to push the green button on the display screen to get out and take a ticket each time to get in over 3 days. The staff was pleasant. I don't think the hotel gets most details right.

I had a wonderful stay!! Curtis at the front desk was very attentive with a positive attitude and a great smile! He made sure we had what was needed during our stay! If you are thinking about staying here do not hesitate go ahead and reserve your stay you will enjoy! Thanks again to Curtis for his awesome hospitality!!

We stayed here Valentine’s weekend. We have stayed here often. It is our hotel of choice when in Charlotte, NC. Upon check in, Melissa was our clerk. She was friendly and helpful. Saturday, valentines morning, we walked to the parking area to find that our vehicle had the back passenger window smashed and items stolen. Several other vehicles were the same-mainly pick up trucks. In the past we have enjoyed the included breakfast. The quality has deteriorated significantly. Staff are friendly and the venue is clean, but the breakfast quality is poor with a consistent Mexican restaurant style palate. Today even the oatmeal served was cold and nearly uncooked. We love this hotel, please improve security and food quality. I can’t stress enough that this is our go to hotel - so please improve breakfast quality - and we look forward to safer stays and yummier breakfasts!

Three stars because of the condition of the room. It was haphazardly put together and looked like it was cleaned in a hurry, which is probably true. I understand that housekeeping generally doesn't have a lot of time to turnover rooms. Besides that, the front desk service was good and I like the location. I'd be willing to return, but maybe try the Hilton Garden Inn side next time.