I really enjoyed my time at this hotel. The rooms were nice and well-maintained, and the location was absolutely perfect for getting around. A huge shoutout to the front desk team—Shelly, Ashley, Miracle, and Ron—who were all fantastic and made the stay seamless. I also really enjoyed the menu at the bar; the food and drinks were a great touch. One minor thing to note was that I couldn't get into my room until after 4:00 PM, which was a bit annoying at the time. However, the team was very professional and made up for it by accommodating a late check-out for me. Overall, I was very happy staying here. It’s a solid choice that definitely does the job for a good price.

Our American Airlines flight was delayed and AA arranged a stay for us at Embassy Suites Uptown. We were exhausted after a long travel day, but Ms. Monique at the front desk was incredibly warm and helpful. She made our short stay smooth and even kindly lent us her own phone charger. Her kindness really made a difference. Thank you for the wonderful hospitality!

Everything about my stay was 10 out of 10. The location is perfect if you're going to an event at Spectrum Center. It's only a 7 min walk. Dinner and breakfast both were really good and I really enjoyed the evening reception. Overall my stay was extremely pleasant and I will definitely return.

I would give a -5 if I could. We got checked into a room with the AC broken and had to sit in the hallways for 2hours waiting for someone to fix this. As we were getting into the room, a repair person walked in right behind us. We thought it was just a courtesy routine check of the AC to make sure it was set to the correct temp since it was the winter. "Wow how thoughtful" we thought. No, the system was broken and not working, not they were trying to get to the room before we arrived. They knew the HVAC was broken and the heater was running at 80+degrees, the room was swelting hot! They tried to swing us by saying they were giving us a discount to the room at our checkin, which by the way the was the amount we got when we booked online. We didn't think much of it and just assumed they were being gracious hosts only to realize it was a ploy all along. There were no other rooms in the hotel and after 2hours we had to leave as they couldn't fix it. It was 11pm by then and had to scramble around looking for accommodations elsewhere. We ended up in another hotel in south Charlotte. We wanted an uptown experience and vacation away but ended 40mins away. Hotel was booked a weeks before. The customer service was the worst experience. They were so dismissive, especially the hotel manager. Just an awful experience. They turn what supposed to be a relaxing fun experience into a frustrating nightmare. They could have just been transparent from the start. But their dismissive attitude was so unnecessary. We were trying to be understanding as things break unexpectedly but they just didn't care disappointment. I DO NO RECOMMEND THIS PLACE.

Everything about the Embassy Suites was AWESOME! Starting with my check-in with Ron Gaskin, to Kaci who provided me with a suite to accommodate my group of visitors. Locations was prefect for the convention center event. The morning breakfast was great. The bar and the happy hour was unreal. I highly recommend the Embassy Suites for those traveling to Charlotte. And a huge THANK YOU to all of the staff there. There's nothing better than being greeted with a smile.

The rooms provided sufficient space to accommodate six boys under the age of ten along with three adults. However, if comfort, tranquility, and a peaceful stay are your priorities, it is advisable to consider alternative accommodations. The beds are very uncomfortable And there's no ventilation in the room. When you take a shower the hot air just sits in the space which is odd. And if you want breakfast, make sure you're there very very early. We made the poor decision of going in around 8:30 a.m. And it was like a zoo, a herd of cows going through non-existent line. They never turned on the waffle makers, so that was something the kids got excited about and then we had to tell. No just put them in the back if you can't use him that day. There were plugs right there where we were all trying to plug it in and see how to turn it on. Now. This is New Year's Eve day. I would expect they were going to have a pretty big night. With that being said, they should have been stocked and staffed properly for a Holiday and a hornets game and several other activities around the city that day.

I recently stayed at the Embassy Suites downtown Charlotte NC. It was a great stay! I want to commend Ronald front desk and Steven and Marcus in valet for their professional service. They went above and beyond to ensure our stay was enjoyable by providing excellent customer service and great hospitality! The only complaint I had was the employee “ V “ being rude and inconsiderate. Thanks to the guys for smoothing things over! They are the best of the best! I look forward to staying in the near future.

First off, a shout-out to front desk clerks Ashley (check-in) and Ron (check-out). They were incredibly professional and friendly. Our room was very clean, spacious, and comfortable. The location is great - close to NASCAR museum, Spectrum Center, and good restaurants. I would have given 5 stars except for the situation at the breakfast buffet. The problem is the layout. There is a narrow space for only a single line for the buffet. As you enter, there is a serve-yourself bar to your right. At the far end of the bar is an omelette service. The problem arises because guests have to stand and wait for the cooks to prepare their omelettes at the far end of the buffet, which creates a tremendous backlog and long line for those guests who only want to scoop up some eggs and bacon and toast at the first self-serve portion of bar. But they have to wait in a very long line, extending through the entire dining room, caused by the slow-moving omelette service just to access the self-serve portion of the bar. One morning, we simple left because the line was so long. As a result, we did not get the breakfast included in the room charge and had to pay for breakfast at a nearby restaurant. The solution would be to move the omelette bar to another location in the dining room. If you stay here expecting to get the free breakfast, be patient and bring something to read.

Stayed here for New Years, expecting a great experience especially for the high $ relative to nearby hotels. Ultimately left disappointed. Our room smelled like mildew, and there weren’t any windows to air it out. There were hairs all over the bathroom and the carpet looked like it hadn’t been vacuumed. No ice; no coffee. Hotel staff was unaccommodating, pervasively unpleasant, and seemingly had zero interest in delivering any sort of premium experience. Front desk staff was curt upon check-in and check-out. I asked for a nearby dinner recommendation to which I was told to “check google.” Overnight parking is $45, which I didn’t have a problem with until it took the valet 30 minutes to pull up my car. You can spend half to a third of the price at a different location in uptown and have a better experience. Wouldn’t recommend this location to anyone.

I had a wonderful stay at the Embassy Suites in Charlotte, and I can’t say enough great things about Ronald at the front desk. From the moment I arrived, he was incredibly welcoming, professional, and genuinely helpful. He went above and beyond to make sure everything was perfect and made me feel truly valued as a guest. His positive attitude, attention to detail, and willingness to help really stood out and made my stay even better. Ronald is hands down one of the best employees Hilton has—an absolute asset to this hotel. Thank you for such an excellent experience!