I don’t do a lot of these so bear with me. I recently attended a conference in Charlotte NC which booked us at this hotel. I honestly can’t say enough. The entire staff was top shelf and top notch in every aspect. The rooms were clean, the atmosphere was great with everything from the restaurant to the conference itself. I want to give a few shout outs to some over deserving people. Please forgive any name misspellings. Starting with my check in I met Nakia. He was absolutely wonderful and made sure I knew where everything was from the coffee shop around the corner to the best restaurants within close proximity. Always a smile on his face and a fist bump in passing. Truly a good person. The same can be said for Lily as well, wow what a smile this young lady has. Very welcoming. Nest we have Hannah who seemed to be all over the place. From the coffee shop in the hotel to the restaurant she had it all well in hand. She even remembered my coffee order from the first time I ordered, throughout the week. In the restaurant & bar we have Madison, Bobby, & Morgan who were top notch, and great attitudes as well. From the front desk to the restaurant to the cleaning staff I cannot say enough about this hotel. It made being away from home a pleasant comfortable experience and for that I thank them all.

My girlfriend, her daughter, and I stayed here last weekend for a few concerts and our experience was wonderful. The hotel itself was clean and conveniently located in the center of the city right next to the spectrum center. However, the reason for this review is to highlight the genuine kindness from the staff. JJ, Lily, Nakia, and Morgan were all so incredible and made our stay memorable. We plan to stay here every time we come to Charlotte because the staff effortlessly made us feel at home. Thank you very much guys!

The rooms were clean and spacious and plenty of areas to plug in and charge. The fitness center was relatively small compared to the size of the hotel. Plus, the self parking was a pain to get to. There was no direct access and you had to walk out the front door and around the corner to get to the parking garage.

Little man at the front desk kicked us out as we were trying to get our reservations set up from a family member of ours for a Hilton booking. The reservation was having issues because the old reservation was not cancelled from the HGI we were originally booked for. Little man was rude, hostile and very unprofessional. He said, guards have been watching us like white on rice and we had to leave. What professional talks like that? He also gave us a quote of $260 a night. Are you kidding me?? That makes him a liar as well and just wanted us out of there. The irony of him judging a book by their cover. Beware the little man at the Doubletree Hotel in Charlotte. Luckily we were able to go back to the original HGI and the manager and staff were so much easier to work with and worked us in. The entrance and hallway and decor were so much better at HGI. Here's some free help for you doubletree...The initial setup and entrance is too dark and dreary. Maybe that's why the front of house was miserable? Short tempered and little patience are not qualities for the Hospitality field. Hopefully Corporate will instill the need that their employees should not judge upon appearance. You may never know who they may be or who they have connections with. Shout out to Hilton Garden Inn for listening and fixing an issue that I was in the middle of. Boooo and hisss to Doubletree.

Our hotel stay was a great experience! The entire hotel team was incredibly accommodating to our large group and went above and beyond to help with the numerous little issues that can come with hosting a group our size. A special shout out to Ms. Victoria at the front desk, who didn’t bat an eye when I needed help getting a few items together for a presentation that had been left behind during travel. Her willingness to help and great attitude really stood out. Thank you to the entire team for making our stay a smooth and enjoyable one. We truly appreciate the hospitality!

We had a wonderful stay at the Doubletree! From check-in to check-out, the highly attentive staff ensured that our stay was a pleasant one. We initially experienced an issue with noise but David was incredibly attentive and went above and beyond to make sure we were comfortable. We were moved to a higher floor, which made a huge difference. Every staff member we encountered provided excellent customer service. Nakia, David, and JJ, we truly appreciated the hospitality and will definitely plan a future visit!

I had the best experience at this hotel on 7/19/26. Nakia who works there should be Acknowledged. He was very knowledgeable, professional and kind. He was like that with all of the guests. I had a situation with my phone and he went above and beyond to help. Keep up the Exceptional work . I definitely recommend this Doubltree by Hilton

A very special shout out to this staff, especially Victoria, the manager. She was INCREDIBLY helpful for our family, coming through for us during an emergency situation. She is an example and a reminder that there are really AMAZING people in this world. I am so grateful for her. And will recommend this property and Doubletree over and over again. Great people make great impact!

Stayed here for our anniversary this past weekend. The room was okay but not what I expected. We were looking to stay close to the Bank of America Stadium and have a rooftop bar at the hotel. I put those in the search engine but what we actually had when we arrived was a rooftop(occupied by a wedding) not a bar and the hotel is located on the opposite side of the Bank of America Stadium. We stayed because we paid and whatever. But we didn't get any sleep when it was time to go to be between the loud and constant revving of car engines passing by and the constant police sirens. We were on the 14th floor. There is absolute no noise cancelling built into this hotel. You hear everything outside. We did eat in the restaurant downstairs a couple of times and the food was decent. But we'll never stay here again for sure. Definitely don't recommend.

I stayed at this hotel while attending a concert and had a mixed experience. When my concert was rescheduled after I originally booked in February, the staff was very helpful and accommodating in adjusting my reservation. I truly appreciated that. Unfortunately, several issues arose during our stay. When I added a second room for my mother, younger sister, and her friend, we were under the impression that the hotel had a pool because it was featured in the photos. Upon arrival, we discovered there was no pool available. We were also surprised by additional fees that were not clearly disclosed during the booking process. At check-in, we were told our rooms were connected. However, the adjoining door would not work with the key card. My mother had to return to the front desk, and we were ultimately moved to a different room. What was confusing is that a technician was sent to repair the original room, leaving us wondering why we couldn’t simply stay there once it was fixed. The hotel felt more geared toward an upscale adult crowd than families. If you are traveling with children, this may not be the best fit. Between the lack of family-friendly amenities and the unexpected fees, I was disappointed with the overall experience. The biggest positive was the location, which was within walking distance of the concert venue. While the staff was helpful in some situations, the issues we encountered would make me think twice before staying here again.