Great spot - very friendly staff. The front desk, bartender, and housekeeping were all great. Dan and James were very accommodating, and both bar tenders (didn't get their names) were awesome with helping with dinner. Location has a lot around it and is convenient to many places to eat.

Practical luxury at its best—combining simplicity, comfort, charm and a personally relaxing atmosphere all in one. The Hilton Garden Inn Charlotte Waverly felt safe and welcoming, with the added convenience of great dining and shopping just a short walk away.

A comedy of errors at all levels (2 stars): We invited family in for the Thanksgiving holiday and provided for three nights nearby at the Hilton Garden Inn Charlotte. We chose for one of the nights each to apply one free night award (because we met a spending requirement with our Hilton branded Amex); for another night applied our accumulated points from stays; and then pay out of pocket for one night. We had similarly reserved a hotel under Marriott a few months ago and it worked relatively smoothly. This turned out to be a very convoluted process under Hilton as we were required to set up three separate reservations for the three different types of payment methods. The representative at Hilton reservations struggled and had to redo the booking multiple times; it took about 40 minutes and 9 email messages to finalize what under Marriott was a comparatively straightforward reservation. To make sure the complicated Hilton reservation was understandable, we accompanied our family members to check-in and explained it to the staff member at the front desk and she understood that this was essentially a single three-night reservation and it should be treated as such. We introduced our family members and gave the Hilton representative their name. We assumed there was some type of message that was embedded into the reservation so that other staff would understand, but nothing could be further from the truth. We received a call the following day that we needed to stop by the front desk again and check out and check in again and have the entry cards replaced. We again explained the situation and made clear that this was a ridiculous way to structure the reservation given that the only difference was the differing payment methods. That is a Hilton back-office process and should not make any difference for the hotel guest. There is also a straightforward process given our Gold status there was a breakfast credit and it is supposed to be applied each day to any charges. That same day the Hilton staff could not manage this process either and a heated discussion ensued between a front desk staff member and the food and beverage employee managing the breakfast. Our family members ended up getting charged for breakfast without consideration for the credit. After a long Thanksgiving family celebration, we dropped off our family members at the hotel and returned home. Sadly, our family members were treated miserably when they could not enter their room. The front desk staff said that our family members were forcibly checked out as there was no reservation for a third night. When asked where their belongings were the front desk staff said they did not know. Rather than giving key cards to our family members to check if their items were in the room, they were escorted by Hilton staff to the room where the room was cleaned and the belongings were there. The staff also said it would be $250 for them to stay Thanksgiving night, which would be due immediately, even though there was a third night already reserved with points that were drawn out of our account. Our family members explained the whole situation to us the next morning as we picked them up to take them to the airport. We were furious and explained the situation to the staff at the front desk. We had to explain the entire situation to James who was working at the front desk, as there obviously was no transfer of the details for the reservation. We had to go to the airport given the pending flight, but we returned and explained in detail to James what happened and he pulled up the three separate reservations and pieced it together. James called us later that day and ultimately apologized and admitted there was “a lack of communication on our part.” The understatement of the year! He had the $250 credited to our family members credit card for the night and the credit for breakfast was resolved.

I transport items all over the country. Staying in hotels every night. Great location for shops/ food and clean rooms. Unfortunately there is no parking if you can't fit in a parking garage especially if you have a trailer. Had to park at a grocery store and carry all my stuff down the street to the hotel. I was told at front desk I can use debt card or quarters to do laundry. That is wrong. You have to download a stupid app, make an account. They want routing & account bank numbers social security info. Way to much info just to start the damn washer machine. And who was the idiot who did the math thinking 1 washer & dryer would be enough for 6 floors of people in a building! But I guess it doesn't matter since they make it so complicated just to start the machines no one will want to use them. I will never stay again.

This is a very impressive hotel with great amenities and fantastic service. We were treated like royalty by everyone from checkin, to the bar, and the restaurant staff. We only stayed one night, but the staff made us feel welcomed! I highly recommend this hotel!

This hotel is unmatched! Whether you’d like a staycation or want to recommend a hotel for family or friends away from the city, I’d say choose waverly. This hotel is nestled in a community- in walking distance to Whole Foods, Starbucks, Panera Bread, Chuy’s, Carolina Ale House, Co, Athleta, Warby Parker and so many more other restaurants and shops. This area is well designed and the hotel shines brightly in the mix. The staff is attentive, and handled every aspect of my stay with care and respect. I especially appreciated the gentleman the runs the front desk. The pool is on the 4th floor with scenic views and a nice area to lounge. The bar also seems to be a hotspot for guests and locals which was lively and welcoming. Book your next stay here, it’s worth it.

This is a great hotel in a great location for food. So many options within walking distance and everything is new. Was really impressed. Rooms are in decent shape. The pool area is on the fourth floor right next to the gym. The gym is also in great shape so get that workout in baby!

I travel the entire southeast and this is by far my favorite hotel. Kat is always the one to check me in and every time she is super nice and always makes you feel welcome! The room is always clean and the staff here is amazing! Thank you as always for an amazing stay!

I cannot say enough great things about this hotel! I come here for work about every 6 months and the staff truly make it wonderful. Gia, Dan, Sara, Ricki, Lou, and James (pardon spelling errors, and just to name a few!). The tator tots are great too :)

Dan has made this a five-star experience for me. Any issue or question I have, he is always happy to address. I really appreciate him and wanted to recognize that his presence alone brings five stars to this establishment. Thank you, Dan.