We made our reservation on October 14, 2025, for a stay on March 3, 2026 at the Omni Charlotte Hotel specifically because it is within walking distance of the Spectrum Center, where the Charlotte Hornets were playing at 7:00 p.m. tonight. We were traveling in from Raleigh and intentionally chose this location for the convenience of being close to the game. Upon arrival, we were informed that the hotel had been overbooked and that our reservation had been canceled. We were never notified in advance. Instead, we were told they had arranged a room for us at a Hyatt property approximately 20 minutes away. As you can imagine, this was incredibly frustrating. The entire reason we booked this hotel months in advance was to be within walking distance of the arena. Now, instead of enjoying a stress-free evening, we were forced to adjust plans and travel back downtown for the game. It is very difficult to understand how a reservation made nearly five months in advance could be canceled without any prior communication. We were told they did not have our email address, even though the booking was made through Chase Travel using points. It’s hard to believe there was no way to contact us before we arrived at check-in. If you are booking this hotel specifically to attend an event downtown, be aware that there appears to be a risk of your reservation being canceled without notice, leaving you to find out only upon arrival. We will never book a reservation with an Omin Hotel again!!!

My son and I had a boys night out and decided on this hotel for one night. We made a good decision as the room was huge, clean. Staff at front desk were super friendly and helpful. Thanks for the wonderful experience. Can't wait to return.

I can't express enough how grateful I am for the amazing staff and their outstanding customer service. Clarissa, the manager, was incredibly supportive and attentive, addressing all my concerns during the booking process. I also appreciated Dominique, who made sure to communicate any issues with the leadership team. Thank you for making my experience truly wonderful! Your kindness made all the difference.

This property did not live up to my expectations of Omni hotels, particularly like newer properties in the DFW area. It seems to rely heavily on its proximity to the financial and entertainment districts rather than on the quality of the hotel itself. That said, the management and front desk staff were extremely welcoming and accommodating at both check-in and checkout, which helped offset some of the shortcomings. The lobby conveniently includes a Starbucks and Walgreens, which is a nice touch. Upon entering the room, I was disappointed by the layout and décor. The rooms do not reflect the more modern aesthetic of the lobby. The space felt dated, worn, and cramped. My city view was attractive at night, but the noise was a major drawback. Every 15 minutes the light rail horn sounded, and there were frequent disturbances from street activity, including fights and loud vehicles. The bed was very comfortable, but the comforter was too thick and warm for the climate, causing me to wake up repeatedly. Both the room and hallways had a musty odor, and the vents showed visible layers of paint and grime. The air quality did not feel fresh, and the curtains also looked worn and dated. The bathroom was my biggest aggravation. The design is outdated, with the toilet positioned directly in the center of the space. The door swings into the toilet with virtually no clearance and blocks access to the sliding glass shower doors. A floor towel could not be placed properly because the door would snag it due to limited clearance. Entering the shower required maneuvering around the toilet, closing the door, placing a towel down, and shifting again to reach the shower. This setup is especially inconvenient with wet feet on tile flooring. The shower size was adequate, but the grout was stained, which raised cleanliness concerns. The water temperature fluctuated frequently between very hot and very cold, likely due to pressure changes from other rooms. The toilet flushed slowly and rose high enough to cause concern about a possible overflow. The bathroom door appeared decades old, with thick layers of uneven paint covering the hinges and hardware. The carpet felt sticky underfoot, and after showering I found long black hairs sticking to my damp feet, which required me to wipe them clean. The closet door and refrigerator conceal doors were sagging or something because they were poorly cut and hard to close them. Didnt feel like real hotel furniture. The curtains allowed some outside light to seep through. Fully closing them was awkward because the desk and television unit span more than six feet across the window area, making access to the sides inconvenient. Power outlets were not intuitive to locate. The lamps did not include built-in outlets or USB ports. Instead, outlets were hidden along the sides of the tables and underneath the desk. One bedside outlet faceplate was broken. The beds are pushed tightly against the nightstands, which makes it easy for charging cords to become pinched. The iron produced good heat and steam, but the nonstick surface was chipping. The ironing board padding was worn and uneven. Colleagues shared similar impressions that the property feels dated and worn compared to nearby hotels. The hotel provides nightly drink tickets, which is thoughtful, though they do not include alcohol. My room included two bottled waters on a glass shelf, but the shelf light was burned out. One bottle had already been opened, appeared cloudy, and was not filled to the same level as the other, so I discarded it out of caution. Overall, I might stay again for convenience, but I would likely explore other options first.

I remember meeting the beefeater of Queen Elizabeth for her Jubilee.,also Olivia newton jones and Cindy Loper been guest of this amazing Hotel. Just a Wonderful Hospitality Business. I remember Mr Zakevi. Back in the 2002 the general manager was involved in every aspect of the guests happiest time in his hotel.,Is a great place in downtown Charlotte the Queen City. I remember Olivia Newton Jones?????????

They need to figure out a better way to do their valet services. You end up paying a mandatory fee per night to be inconvenienced every time you need your vehicle to leave the hotel. If I would have known this was how things were run, I surely would’ve booked elsewhere. Having to wait 20+ minutes outside of the hotel for your vehicle is quite upsetting.

My experience was amazing because of staff. The room very clean but small and I expected more amenities but because of staff my stay was great! From the time we arrived (valet ) to entering staff were friendly . Ms. Dominique(front desk) and Ms. Debbie (club 14)provided great customer service,they were professional and made me feel at home away from home.

Valet damaged our car and claimed they took it over a speed bump at 10-15 miles an hour causing the plate to fall. That’s nonsense judging how fast the car was going when they brought it out. Supervisor claimed zero responsibility and said there’s nothing they can do. Zero customer service experience from this guy. Kept trying to say it was the car’s previous condition even though we just drove from Atlanta with zero issues and then this happens when the car is in custody. Said “all the screws that hold the plate in place were gone and it must’ve happened during a recent oil change.” THANKS CAPTAIN OBVIOUS! OF COURSE THE SCREWS ARE GONE - THAT’S WHY THE PLATE IS DRAGGING ON THR GROUND. To claim that I was driving around with no screws holding the plate in place and that it just happened to fall down when they got my car is ridiculous. This guy was dodging accountability like Neo dodging bullets in the Matrix. Zero accountability and wouldn’t do anything until I told him the car was undrivable and he was gonna have to figure something out since this happened on his watch. Only then did he offer to go to Autozone to pick up parts to hold the plate in place. I’m going to have to take this to a Jiffy Lube to make sure it was done correctly anyway. Delayed our departure by about 90 minutes.

Our stay at the Omni Hotel in North Carolina was absolutely amazing from the moment we arrived until the time we checked out. Everything exceeded our expectations. Ms.Dominique at the front desk truly stood out. She made us feel genuinely welcomed and went above and beyond to ensure our stay was exceptional. We were celebrating my daughter’s 16th birthday, and Dominique took the time to acknowledge her, which made my daughter feel so special and made the experience even more memorable. The city view was absolutely beautiful and added to the overall experience. We also want to give a special thank-you to Joe, who assisted us with our luggage, answered all of our questions, and made our stay even smoother. On the day of departure, Joe brought our belongings downstairs and ensured everything was carefully placed in my car, which was truly a plus and greatly appreciated. The valet personnel were amazing as well—very professional, welcoming, and attentive from beginning to end. Honestly, every staff member we encountered was incredibly sweet and attentive. Each time we walked past the front desk, Dominique checked in to make sure everything was going well or asked if we needed anything. That level of care truly made our stay lovely. We couldn’t have asked for a better experience and would absolutely recommend this hotel to anyone visiting the area.

I really enjoyed my stay. Rooms were very nice and clean. I came in early and staff was able to accommodate and get me into my room and give me access to the lounge. Food from club lounge was pretty good and breakfast was wonderful. The only complaint I have is the lack of water. They do not have any water fountains or water dispensers besides ones in the lounges that close. My boyfriend and I got super sick and were in desperate need for water and nothing was open.