I would like to publicly acknowledge Frenchy, who works nights and may not get recognition for her excellent customer service skills because everybody is sleeping LOL we had an issue with our room and she provided an easy and quick solution. Her commitment to helping guests is above par. Thank you to Frenchy!

I enjoyed myself. It was very comfortable and clean. They were very nice people I didn’t want for none everything you asked for they’ll bring it. It was good service very good service and I want to get them a five star. I want them to keep up the good work, peace, love, and happiness. God bless.

I recently stayed at this Hampton Inn while in town for business. The staff at this location are some of the best in the business. Every single staff member was kind, and willing to help at a moments notice. That was the highlight of my stay… The rooms at this property definitely are in need of a renovation. The carpet and overall room needs an upgrade… This property was in a great location for all of my needs.

Those commercials Hilton runs about being able to keep your young family together are complete garbage. I checked in on the app Friday and made sure both of my rooms were on the same floor and near each other. (318 and 326) We got here and I am now three floors away from my nephew that my sister trusted me with. Poor kid is all alone three floors down.

Not what we expected from a Hilton property. This Hampton Inn seemed...worn...tired. Upon entering the lobby we found the desk clerk was kind and attentive but, surprisingly, dressed in a hoodie and sweats. The elevator had a dilapidated appearance along with a mass of adhesive on the door left from when the Hampton sign had been removed. Don't lean against the door! Our room was clean but we found several annoyances not normally found in an HI. The heat/AC unit was very loud and rattled extremely louder when shutting down. This woke us up all thru the night. One of the wall lights was tilted around 45 degrees and the bathroom light was hanging partially down over the mirror on the left side. On top of that the bed also made loud noises every time you rolled over. The hot water only got warm in the tub and sink. The hair dryer had stuff in the intake grill which I just didnt want to get close enough to decipher. I/we are Honors members and I have stayed in plenty of Hilton hotels. This particular room at this particular hotel is one of the worst I've been in. Room 603.

For me this place was nice due to the staff. Rooms: the bed was lumpy, squeaked, and felt like it was time to switch out the mattress. The a/c was acting weird and was not staying on the temperature that I set. The coffee maker was ok. I would say that the carpet, walls, and windows need a little bit of TLC. Service: The service members of this location were awesome. Even when they were frustrated or having a bad day as soon as a customer walked up they put on a friendly face and helped without letting the customer feel the negative. Plus they were friendly to talk with and felt welcoming. Location: For me this place was in the right place and made it comfortable to get to all locations that I needed to get to. Overall I would say it's a good place except the price, but that is just me.

Came to Charlotte for Family weekend UNC-Charlotte, hotel location was in the perfect spot. However, the room was dirty had food on the floor. It has a razor top in the shower. The water wasn’t hot. The iron was broken,invisible food splattered on the wall. when reported to the front desk, they did not have another unit to put my family in and housekeeping will not be in until the next day. They can only clean until later that day because it wasn’t on the schedule. Sunday morning check out no adjustment was made to my bill. I had to explain everything to the clerk at the desk and she mad the appropriate adjustment. I realize before we got on the road that I maybe left my beat headphones in the room. That whole experience went left. Very bad experience Too much to type.

My fiance and I stayed at this hotel for one night last week. The lobby of the hotel was updated, but the rest of the hotel was extremely outdated. The wallpaper was falling down in multiple places, the elevator doors were uncleanly, the elevator call switch was falling off the wall, etc. Our initial room on the sixth floor was very outdated, smelled like mold and cigarettes, and was dirty. When we asked for a different room, there was no apology by the front desk. Our second room on the third floor was significantly better, but still old and dated. The gym is small, dated, and dirty as well. Breakfast was the usual Hampton Inn experience. Overall, it was fine and not worth the price. I would not stay here again or recommend it.

The hospitality at this location leaves a lot to be desired. As a long-time supporter of hampton, this is by far the worst and possibly only bad stay i have ever had with them. Not a single employee was kind. I reserved my room over a month in advance. My room wasn't ready when I arrived due to an event happening. So I waited in the lobby and had something to eat. While I was waiting, I saw several people being checked in. Once I finally got my room at 6pm, i noticed it was not cleaned properly. Someone had recently shaved, and their shavings were still in the tub. The mirror was filthy with hand prints, there was black mold on the ceiling that was just painted over, and they did not provide hair conditioner. There is no store in walking distance, and the items in the lobby are outrageously priced. 4 dollars for a bottle of Sprite and 3 dollars for a bottle of water plus tax. The drinks were Luke warm at best. I do not recommend this location.

Went a few days early before a business trip. It was really nice and clean. I loved to watch the Train from the room. Breakfast was really good. I would highly recommend.