The staff was excellent, and the hotel itself was clean, well-maintained, and in great condition. However, I would not recommend this property for families with young children or for anyone who values a dark, quiet sleeping environment. We booked a room with a stadium view, which overlooks the neighboring baseball field. While the view itself was interesting, the stadium lights remained on throughout the night during each night of our stay. For families with toddlers, being able to create a dark room for naps and bedtime is extremely important, and these lights made that very difficult. Unfortunately, the blackout curtains are not wide enough to fully cover the windows. Significant light enters through both the center gap and the sides of the curtains, allowing the stadium lights to flood the room all night long. As a result, bedtime and sleep quality were a challenge throughout our stay. This issue may not affect rooms facing other directions, but if stadium-view rooms are going to be marketed as a premium feature, the light-blocking situation needs to be addressed.

I recently stayed at the Kimpton to celebrate my birthday. I was able to get a room upgrade as a Platinum Elite member. The staff was excellent and extremely welcoming when my family and I arrived. On arrival, we received great customer service from the valet staff and front desk. I enjoyed the complimentary waters provided by the front desk staff. Our room, while spacious, had some cosmetic spots in the carpet and there were several spots. I let the hotel staff know about this and they told me they couldn't improve this but they gave me 2,000 IHG points for the inconvenience. It's a great location and near many restaurants and shops. Just be mindful of the noise being in the uptown area and near the baseball stadium. I want to send a special shoutout to Anthony and Trey from the valet staff. They were super helpful and engaging when waiting for our car in valet. They helped make our stay even better. I highly recommend this hotel and would stay here again.

The hotel was a great property but what really stood out was the service. Every single person was so helpful and nice, much more so than the other hotels I stay at. Not sure if it is a kimpton thing or this specific location but the staff here is amazing and makes it truly feel like a luxury experience. Gym was a little lacking in machines but all other aspects weee great. I don’t have specific names but honestly everyone on the staff deserves recognition I did not have one experience where I didn’t feel like a valued guest.

Last minute plan to stay here because the place we originally booked was horrible. Jae welcomed us with open arms, polite, amazing, accommodating and amazing. Also had an awesome Storm X-men pin. Gave us an amazing room on the 18th floor with a view that gave us ideas. Seriously spacious rooms, clean, and I mean actually clean like they cared. All the staff was polite and helpful. The food on site was amazing and delicious and the location of this stay is in the heart of Charlotte, walking distance to everything.

Hotel was beautiful with a great location and the restaurant had great food. By far though the best thing about the hotel was the staff! Everyone we encountered was pleasant and professional and helped out any way they could. Parking is a little odd and it does cost 20.00 per 24 hours but worth trying the place out.

Drazen, Daniel in valet, Jada, Kala and Tia at the front desk, and Dimitri at the Angeline’s bar all made this stay incredible! Upon landing at the airport Kala and Tia texted from the front desk and were able to arrange my room being available early. I stayed for work Tues-Thur and the unexpected room upgrade to the 17th floor and direct view of the baseball field was a pleasant surprise. Throughout the stay the whole staff checked in, in a way that added value each time and made me feel like a VIP guest. Incredible attention to detail throughout the whole stay. I’ve stayed at this location before and the level of service wasn’t as top notch as my most recent stay. Usually I like to leave the hotel to find other places to eat, but Dimitri was so welcoming I chose Angeline’s and then continued coming back because the wood fired mushroom truffle flatbread and wine selection was fantastic. Finally in the end, Drazen hailed my uber down (Ubers do have a hard time finding the entrance) and personally walked my luggage down the street so I wouldn’t lose the uber to oncoming traffic. Thank you to the whole Kimpton team and for your great spirit! I will return again in the future for another lovely stay!

Kaylen provided exceptional service during our visit to Merchant & Trade at the Kimpton Tryon Park Hotel. From the moment we arrived, the valet experience was seamless, professional, and welcoming. Kaylen was friendly, efficient, and attentive — making us feel taken care of right away. It set the tone for a great evening. Truly top-tier hospitality and a wonderful first impression.

I had a wonderful check-in experience at this hotel. Aniyah and Christina at the front desk were absolutely fantastic. They were warm, professional, and genuinely welcoming from the moment I arrived. After traveling, that kind of kindness and efficiency really stands out. They handled everything smoothly, were patient, and made me feel taken care of right away. Their positive attitudes and strong customer service skills truly set the tone for a great stay. The hotel is lucky to have team members like them representing the property. Employees like Aniyah and Christina are a big reason guests return, and they deserve recognition for the excellent service they provide.

First off, the hotel is too legit to quit! Great location and the space is sleek, clean, and modern. Also, want to give front desk props. Nolan was accommodating and his vibe is everything. Darren was informative and made our check process seamless. I give both of them 5 platinum stars for their customer service. Thanks Kimpton for a memorable night.

Great service from Nolan at the front desk! They were great and the hotel was clean. Location was walkable to lots of restaurants, bars and the stadium. We loved the rooftop bar, although we missed the happy hour. Great views up there and they had a DJ when we went Friday/Saturday night. They also have bag storage options if you have a later flight too.