I've definitely become a repeat customer of the Home2 brand. The facilities are clean and the staff always friendly and professional. I arrived at this Charlotte location too early to check in, they had total sell out on the previous evening and no rooms were ready. They offered to store my luggage while I go get a meal and explore the immediate area. The hotel is across the street from the NASCAR museum and the Charlotte Convention center, and only a short distance from the city center. I have to give extra props to the front desk clerk TINA who upon my return motioned for me to come to the desk by my name. She wasn't the person assisting me when I left earlier but was attentive enough to know when I returned to check me in. It's customer service like this that makes me return to this brand.

Susan was very friendly and checked on us at breakfast. The first cook this week to ask if we needed anything and visited with us. Thank you Susan for your hospitality! The rooms need more towels, two sets per guest per night. Overall, the rooms are great.

Tye is the most amazing person. Hospitality gets a 10 out of 10 because of him. He greeted me with a smile. His ability to efficiently process my reservation made me feel comfortable with staying hear again. Tye was so pleasant knowledgeable and attentive to each of the 10 plus people who came before me each time I went to the front desk. When he got to me he made me feel like I was his only guest. I will revisit Home 2 Suites again and again because of Tye. Home 2 Suites gets 5star service because you have a five star Employee. Tye deserves a promotion and a raise. He is truly an asset to your company.

As a Hilton Honors member who travels fairly often, I can honestly say Tina provided some of the best hotel customer service I’ve experienced. I was staying at the hotel for a conference, and from the moment I arrived she went above and beyond to make me feel welcome and taken care of. She helped me with an early check-in after a long travel day, was incredibly accommodating throughout my stay, and always greeted me warmly whenever she saw me. What really stood out was how attentive and personable she was. She actually remembered me during my stay, which made the experience feel much more personal. She even noticed that my birthday had recently passed and took the time to wish me a happy birthday, which was such a thoughtful touch and genuinely made my day. Tina is professional, kind, detail-oriented, and truly exceptional at what she does. Employees like her are the reason people stay loyal to Hilton properties. I really hope her hard work and hospitality are recognized because she absolutely deserves it.

My stay was from April 24th-26 and Roger the front desk attendant was the best starting with GREAT customer service from the time I arrived to the time my sister and I checked out. Roger was actually the all 3 days with a smile and great attitude ready to assist us each day. When we came down for breakfast or to ask him about parking or whatever we needed help with he was willingandready help. Thanks Roger for making our stay very welcoming and comforting.

I brought a group of teens for an overnight stay for a birthday celebration and we enjoyed our stay. I would have loved an extra night or two for myself. Comfy rooms, breakfast had great choices and the location was perfect for the reason we came. Bonus shout out to Tye at the front desk during check out! I had a parking issue and he was able to resolve it like a pro. Super nice!

The room was clean and well stocked. It being so close to downtown within walking distance to the convention center, Nascar HOF, Whole Foods, Buffalo Wild Wings and more was great. This location had no courtesy umbrellas for guests. I ended up walking to local attractions but it was drizzling. PARKING: that process could use an improvement. They offer 2 floors in the parking deck for hotel patrons which filled quickly over the weekend. Overflow parking was available but ONLY by key access and ONLY on the 9th floor. Floors 6-8 were generally empty as we drove to the 9th floor.

Every stay here has been fantastic. Tina at the front desk is awesome. Always a smile and quick welcome. Roger is also great and always attentive. Breakfast is hot and ready with plenty of options and it seems they are expanding their offerings every few months.

We stayed the week of Chosen Con and had a spacious room with kitchenette and large bathroom. Clean and comfy. Good breakfast. Very pleased. Easy walk to the convention center and Whole Foods has great on-the go meals.

Stayed just one night at the Home2 Suites but had a great experience. This was a last minute trip to Charlotte for a concert at the Spectrum Center. I booked Home2 due to its location to the venue, price point, photos and the fact it is pet friendly with no additional fees. I was beyond pleased with the room and over all stay. Even the queen room was super spacious with a full size fridge, comfortable bed and lots of conventely located power outlets and usb ports (so important these days). The hotel was clean, calm and well maintained. Pam, one of the managers/sale director (?) was so kind to us and especially sweet to our dog Lydia. We will definitely be staying at Home2 Uptown next trip to Charlotte. Thank you Pam and the rest of the Home2 staff for a great stay!