Front desk personal were very nice. Rooms were clean but air conditioner would stop and go to 80 degrees in middle of the night. Restaurant was great with resealable prices.

Our stay here was excellent from the moment we checked in to the moment we checked out. Jay was the service representative at the front desk and he was always courteous and friendly. Any request or question was answered promptly and always with a smile. All staff we encountered were also courteous and friendly. The continental breakfast was one of the best we have ever had. The hotel was neat and clean. I highly recommend to anyone.

Very nice hotel. However the parking situation is quite frustrating. You have to get a ticket and you're supposed to be able to use the ticket to get back in later. However it never works and there's always a line of people trying to get in and figure out how to get the gate to go up. They need to have a better situation for this as this is the second time we've stayed here and it happens every time you go or come. Shouldn't have this kind of frustration at a hotel at this price. Other than that it's a very nice place

Stayed for one night this past weekend. The room was nice, bed was comfortable. Complimentary breakfast was good. There was an older lady working in the breakfast area, didn't get her name. She greeted everyone that entered, and asked if there was anything she could do for you. I told her that it was nice to actually meet someone who brightens your morning, and does their job with a smile on their face. She was a pleasure!

On check-in, staff were showing each other TikToks and slow to address requests. I asked to set up the mobile key, which they ignored, and I had to come back down and speak to them again to set it up. On the first morning of our stay, the shower water was ice cold. Bar service was abysmal. On a Friday night, we were largely ignored by two servers. They checked on our table once - we said we were okay - and then they did not check on our table again until closing time. We had to continually order at the bar. Checks were all mixed up at the end of the night. On Saturday, there was only one server who took 15 minutes to take our order at the bar, then never made eye contact so we could cash out. We ended up leaving cash on the table, at which point she acknowledged us and said “thanks.” The location was the saving grace of this hotel, but I would not stay again.

The hotel and staff were great. However you pay to park in their garage and your vehicle isn’t protected at all. We were one of about 20 that had smashed windows and were gone through by the local criminals. The hotel has security inside but they don’t care about securing your personal vehicle in their garage. Anyone can walk in and apparently take their time vandalizing and robbing your car without getting caught. Nice hotel but will never stay here again

I stayed at this hotel last weekend during the ice/snow storm. As a night shift nurse I was very thankful they were extra accommodating. I was able to check in right then 8am they also gave me a late check out Monday. Staff was super nice even put us in the middle of the hall so it would be quiet. I thought they went above and beyond and would highly recommend this hotel!! Plus the breakfast was also delicious !

I had a very enjoyable stay at this hotel. From the moment I arrived, the staff made me feel welcome. The front desk team was exceptionally friendly, and I want to give a special mention to Austin, who went above and beyond to assist with all my needs throughout the stay. The rooms were spacious, clean, and well-maintained, providing a comfortable environment to relax after a busy day. The overall atmosphere of the hotel was inviting and pleasant. I truly appreciated the excellent service and attention to detail, which made my stay memorable. I would highly recommend this hotel to anyone visiting the area, especially for those who value friendly and helpful staff along with comfortable accommodations.

Headed to an event in Charlotte and wanted to stay in the city. This hotel was closest to our venue. With the reasonable price I was not expecting much. Was surprised w8th the cleanliness and how quiet it was. Ser ice was fairly good. Breakfast was decent. Will stay there again in the future.

If you have a toddler, the room isn’t the most toddler friendly. Specifically the bathrooms. Not sure who thought it’s a great idea to use barn door style sliding doors for the bathrooms, with no ability to lock them, but it’s dumb. Not only that, the door doesn’t stay closed, so it’s a roll of the dice if you get out of the shower with a 1/2 open door or not. Not great when your kids are also staying with you. On top of that, the internet access wasn’t working. I called, and they transferred me to a 3rd party that I had to sit and troubleshoot their own network with for 45minutes. Got promised a call back…don’t happen, so I had to go through the process again with another call. Horrible experience there, and even after getting connected, the WiFi was spotty at best. Our room faced the courthouse. It’s a city, I don’t care about the view. Why I don’t like is there’s 3 huge spotlights angled up to shine on the building, which in turn lit our whole room up. The curtains don’t overlap, so there was a constant gap and light shining through. Very annoying. Front desk staff was super friendly and helpful where they could be. The breakfast was really good and the staff in that area and the restaurant were also very friendly. Location is within walking distance to most major areas around it. 8 minute walk to the convention center. 10min to target. Beds were comfortable. Staff was responsive. Would be a toss up if we’d stay here again or not honestly.