The hotel is very nice in the Queen City of Charlotte! Their Chef and Bar tender are friendly ! Good coffee and water! The Front Desk associate Tony is a darling guy . He knows the restaurants establishment in the city! Tony is the best hospitality ambassador ever! We like him in Fargo Bank! Thank you so much Tony in helping our Bankers! This hotel is a Bankers paradise!! The General Manager sweet lady ????

My boyfriend and I came to stay for a night to tour some local apartments. I had booked this hotel last minute so I needed a place that would accommodate my dogs. The hotel website, Marriott’s app, and BringFido all recommend this location as dog friendly with no weight restrictions. Immediately when I walked in, Tony denied my early check-in request that was already approved prior and tried to deny that the app and reservation showed the approval. Then continued to act like he was doing me a favor by giving me a room with the right size bed with without the extra sofa bed and size that we had booked. Beyond rude and excessive attitude from Tony the whole time. When I went to bring in my bag and my dog he immediately ran over in an absolute panic saying no pets were allowed and we could not stay there. When I said it was listed as a pet friendly property he said I was lying and that was incorrect. When I pulled up their website saying otherwise as well as 2 other sources he still claimed I was incorrect and had two other people come talk to me about it. The other directed that since it was advertised as such they should uphold it. He reminded me multiple times that “this location hadn’t allowed dogs in years” and yet he was able to threaten me with all the ways I could be kicked out if my dog(who is a retired service dog) made any noises, perfectly recited. He also made a major point about how he would have to “warn” all of the cleaning staff and other people even though there were signs saying they clean every 3 days and my stay was for one night…so who was expected to be entering my room at that time? We did not leave the dogs alone in the room at any time and they did not make a sound and not a single complaint was made. Due to Tony’s behavior, we felt that he would try to fake complaints to get us kicked out the whole time we were there even though we were barely in the room. The bar downstairs however was lovely and the bartender, Shea, was so kind and willing to tell us about all of the local spots we should check out. It is a shame that the first face you see and are greeted with is so abrasive and rude when there are other kind staff members working there. As I went to check out Tony was very apologetic, I assume once realizing I would leave a review and as a long term Gold-Elite Marriott member. He kept trying to say he hoped I understood the situation, after making our whole 24 hours miserable. Considering this is not one of the best hotels in the area, they sure like to treat customers like it is and like they are unwelcome there. Great location and great potential, but I would absolutely steer people clear of this place due to the behavior of Tony.

I expected the regular, sort of generic, but nice Marriott experience. The rate was high, but it was Valentine's Day in downtown Charlotte, so whatever. However, I did not expect a notice saying that the water would be shut off from midnight-6am. My friend and I spent the whole evening stressed about getting back to the hotel in time to brush our teeth! And then, an alarm went off at 6am in our room. I don't know who set that, but I hate that person. You know middle-aged ladies can't go back to sleep after an alarm goes off! And, because apparently hotels don't offer any actual TV channels anymore, I called down to ask if we could log into my HBO account and the woman at the front desk said yes and when I asked her how and told her that the app wasn't an option that I saw, she just said "Oh, well I guess you can't then." It just felt kind of . . . janky? I was disappointed in our experience. I will say, though, the location was perfect for our evening plans and the front desk check in woman was an absolute delight in her heart sweater for Valentine's Day!

We were originally supposed to stay Sunday night, but due to an ice storm we were stranded and unable to make it. When my husband called to ask about moving the reservation to the following night, he was met with pushback and told we would be charged regardless. It wasn’t until a manager got involved that the booking was moved, which we appreciated — but the initial interaction was unnecessarily stressful given the circumstances. Unfortunately, the room itself was also disappointing. It was not clean: the sheets had an unpleasant smell, there were long hairs on the towels, and the entire room had an overall odor that made it uncomfortable to stay in. The shower wouldn’t drain properly, and the water temperature constantly fluctuated between too hot and too cold. Adding to the frustration, there is no coffee or complimentary breakfast onsite, which felt surprising for the price point. Overall, this hotel did not meet expectations, and for the cost, I would honestly recommend staying at one of the many competitors in the area instead.

One of the better Courtyards out there. Great value for price. Great location. Accessible to all important businesses. Close to the convention center. All within walkable distances. It has a covered parking garage attached to it (paid).

We were in town for the panthers game and I would recommend this place to anyone. The front desk staff was wonderful and super helpful. I had the pleasure of dealing with Stephanie and she was super helpful and informative as well as being able to let us leave our car at the hotel parking till the game was over. The rooms were clean and spacious and pretty comfortable. 10/10 customer service and great rooms would definitely persuade me to stay here again!

Me and my boyfriend are on vacation and have had a major issue with the customer service at Aloft. We booked the rest of our nights here at Courtyard and have had nothing but an amazing experience already. The woman that helped us, Fran, was very nice and helpful with our check in process and provided us with a top floor room. The experience here is easy and stress free, I am very happy with our stay at Courtyard.

I never write a review for a hotel but this is the worst I have been in. First, they told us the wrong directions for the parking garage and after paying for another garage we could not get into the hotel garage because of height restrictions so we had to pay again. The bar would not let our kids sit there and the rooms were outdated. Our shower was stopped up and the toilet would not flush properly. Our comforter was stained. It was one issue after another. We will never stay here again and stay with our Hilton brand hotels.

I had small issues with my room and I reach out to management. Tanigue responded resolved the issues and made my stay worth while. It feels good to be treated like family and not a guest. My family will be returning for the comfort and amazing views. Yoj should as well.

It was my first time staying at this location for an event. PROS: location, is in walking distance to a lot of places. The staff at the bar were amazing and very helpful. The food and drinks were good. The guy who came to fix my tv was amazing and helpful also. CONS: Upon walking in my room my feet got semi stuck to the floor. The floor at the entrance of the room was filthy and sticky (pics below). I don’t understand how it could be overlooked by housekeeping, made me feel the room was not cleaned, needless to say I never removed my shoes. There was no complimentary bottles of water. My tv didn’t work, they sent a young man to fix it and he did wonderfully, however when I went to change the channel it went back to not working so I just turned it off. I was only staying one night so I didn’t bother complaining, but I hope going forward they have someone verify cleanings are done more thoroughly before giving it to a guest to sleep in.