I recently stayed at this Home2 Suites and had a great experience, especially considering the circumstances surrounding my visit. There was a significant hotel shortage in Charlotte that evening due to widespread airline disruptions, and I know the staff was dealing with an overwhelming number of travelers. Despite that, every staff member I interacted with was patient, professional, and genuinely kind. What impressed me most was the level of customer service. Shortly after I checked in, the hotel reached out via text to make sure I had everything I needed and to see if there was anything they could do to make my stay more comfortable. Anytime I called with a question, someone answered promptly and was happy to help. The airport shuttle service was also outstanding. When I called from the airport, the shuttle arrived quickly, which was greatly appreciated after a long travel day. The location is another major advantage—it's only about a quarter mile from the airport, making it much more convenient than many of the other nearby hotel options. My room was clean, comfortable, and well-appointed with everything I needed for an overnight stay. While there was some minor construction taking place at the property, it was not disruptive and had no impact on my experience. Overall, this was an excellent stay. The staff's professionalism, responsiveness, and customer-focused attitude turned what could have been a stressful travel situation into a very positive experience. I would absolutely stay here again.

We booked to make our air travel easier. I loved the fact that they offer park and fly. It was a very comfortable bed. The downsides for me were that they have a nightlight built in the heater and the blinds didn't completely close out the street lights.

van issues. please stop van policy of going back to airport to pickup more people when you are 2 minutes fro hotel. added 15 minutes to my time. also, had 730am van for airport pre scheduled. van at 730 instead took employees of private company to company building. was informed van would be back in twenty minutes for airport. now 8:00am. Asked for Uber and hotel did pay. thank you

The room was good. The bathroom faucet was loose & the receptacle in the bathroom didn't work. Upon checking out I advised front desk of issues. Staff was friendly. I didn't like that we had to pay for parking($11 a night) considering price of room. It was not stated on website.

Perfect location for a low key night before your flight. Big and Clean room. Receptionists are helpfu, shuttle very handy. Breakfast is ok. Little shop is also very useful. Bed comfy. Can hear planes go over so not overly soundproof but didn't wake us up once asleep.

Got here earlier than expected and was pleasantly surprised that I was accommodated. The young lady at the front desk was A-mazing! I believe her name is Daneilli, she made everything simple & smooth which I really appreciated. House keeping did a great job, the room was very clean. Breakfast was awesome nothing big but delicious. Very close to Publix and a few other shops, which is also great.. will most definitely come back again.

I had missed my connecting flight due to a weather delay and ended up staying here for the night, best decision ever, comfortable beds clean. I didn't get checked in til after 2 am and unfortunately slept through breakfast time, the fantastic front desk gal(Tess) went in back and got me some food! Can't say enough about the humanity and caring nature and what that meant to me. She's such a wonderful soul and you can tell she truly loves her job in hospitality, what an angel!

Really enjoyed this hotel. Very clean and comfortable. Breakfast was yummy with eggs, chicken sausage. They even had egg bites like at Starbucks. The shuttle from airport is very easy. Just give them a ring before and they will come pick you up. Guy at front desk was super friendly and made for an easy checkin. We will definitely be back.

The rooms are spacious and comfortable and besides the rusty disability accommodations in the shower of my room I think everything is in good shape. Appliances are nice. The bed is comfortable. The TV works well and seems new. The only downside to this location isn't fixed by the operation. It's very convenient to get to due to its close proximity to the airport, but for the same reason it is noisy every matter of minutes with airplane takeoffs. Bring ear plugs or you'll lose some sleep.

Latoya Johnson was so helpful & helped me and my children find another accommodation when our room was double booked. Really appreciate it as I had no Internet connection to book anymore & I live in the UK so I didn't know my way around but Latoya was so helpful & I'm grateful! Thank you so much & the other lady that was on the desk the following day helped with refund, can't remember her name but very helpful too. Really appreciate you both ladies??????