Amenities at Comfort Suites Northlake

Comfort Suites Northlake offers Coffee/tea in common areas, Coffee/tea in common areas, Elevator/lift, Fitness facilities, Fitness facilities (surcharge), 24-hour front desk, Conference space, Free breakfast, Express check-out, Meeting rooms, Free self parking, Dry cleaning/laundry services, Outdoor pool, Outdoor pool (surcharge), Smoke-free property, Computer station, Safe-deposit box at front desk, Free reception, Luggage storage, Free RV, bus, truck parking, 24-hour business center, Concierge services, Laundry facility - coin operated, Television in common areas, Free newspapers in lobby, Refrigerator, Daily housekeeping, Phone, Microwave, Towels provided, Free local calls, Linens provided, Private bathroom, Private bathroom (not in room), Free toiletries, Hair dryer, Hair dryer (on request), Iron/ironing board, Iron/ironing board (on request), Television, Television (surcharge), Satellite TV service, Flat-panel TV, HDTV, Free WiFi, Free WiFi (limited) device count, Free WiFi (limited) duration, Free WiFi (limited) time, Desk, Separate sitting area, Sofa bed, Sofa bed size, Kitchenette.

Location

Comfort Suites Northlake is located at 7315 Smith Corners Blvd, Charlotte.

Reviews and ratings

Comfort Suites Northlake has an average rating of 3.5 out of 5 based on 999 guest reviews. It holds a 2.5-star Stars rating.

Rooms and accommodations at Comfort Suites Northlake

  • Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

    1 King Bed and 1 Double Sofa Bed

    Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Standard Room, 1 King Bed with Sofa bed, Non Smoking

    1 King Bed and 1 Double Sofa Bed

    Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • Standard Room, Non Smoking

    2 Queen Beds and 1 Double Sofa Bed

    Standard Room, Non Smoking

  • Suite, Multiple Beds, Accessible, Non Smoking

    2 Queen Beds and 1 Double Sofa Bed

    Suite, Multiple Beds, Accessible, Non Smoking

  • Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

    1 King Bed and 1 Double Sofa Bed

    Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Business Suite, 1 King Bed, Accessible, Non Smoking

    1 King Bed

    Business Suite, 1 King Bed, Accessible, Non Smoking

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Rooms

Property Overview

Why we like it

  • A complimentary breakfast with plenty of fruit and protein (plus the obligatory trays of pastries)
  • Free food continues with an evening manager’s reception with a light meal and drinks
  • The outdoor pool is great for cooling off in the humid summer
  • Comfortable rooms are a great value even before you factor in the freebies mentioned above
  • Don’t interrupt your cardio routine—there is a fitness center for guest use

What do you need to know

  • Dogs of up to 40 lbs are welcome to stay for a mere $20 fee per night
  • There is a snack pantry and sundry shop in the lobby for last-minute buys
  • The room is stocked with extra linens, pillows and the usual microwave/sink combo
  • With a few years under its belt, this property is well-worn but well-loved and carefully upkept
  • Generous parking leaves plenty of room for those towing trailers or other large loads

Amenities

Food and drink

  • Coffee/tea in common areas
  • Free breakfast
  • Refrigerator
  • Microwave
  • Kitchenette

Property services

  • Coffee/tea in common areas
  • Elevator/lift
  • 24-hour front desk
  • Conference space
  • Express check-out
  • Dry cleaning/laundry services
  • Smoke-free property
  • Safe-deposit box at front desk
  • Free reception
  • Luggage storage
  • Concierge services
  • Laundry facility - coin operated
  • Television in common areas
  • Free newspapers in lobby

Activities

  • Fitness facilities
  • Fitness facilities (surcharge)
  • Outdoor pool
  • Outdoor pool (surcharge)

Business services

  • Meeting rooms
  • Computer station
  • 24-hour business center

Parking

  • Free self parking
  • Free RV, bus, truck parking

Services

  • Daily housekeeping

Media and electronics

  • Phone
  • Free local calls
  • Television
  • Television (surcharge)
  • Satellite TV service
  • Flat-panel TV
  • HDTV

Bathroom

  • Towels provided
  • Free toiletries
  • Hair dryer

Bedding and linens

  • Linens provided
  • Sofa bed
  • Sofa bed size

Features

  • Private bathroom
  • Private bathroom (not in room)
  • Hair dryer (on request)
  • Iron/ironing board
  • Iron/ironing board (on request)
  • Desk
  • Separate sitting area

Internet access in public areas

  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time

Reviews

3.5
999
Reviews

Comfort Suites Northlake receives a mixed bag of reviews, with some guests praising recent renovations and friendly staff, particularly breakfast attendant Charlotte. However, a significant number of recent reviews highlight serious cleanliness issues, concerning room conditions, and difficulties with check-in and reservation management. The hotel appears to be experiencing inconsistency in its service and upkeep, contradicting earlier positive feedback.

Friendly staff (Charlotte, Zion, Vernon, Romello)Recent renovationsDelicious breakfast options
cleanliness1.8
location3.5
value3
service3.2
amenities3.8
S
Shane Bossman
25 days ago

Good for a quick stop over night when on a passing through road trip. Room was clean, but toilet ran several times and is in need of repair. Only one person at the counter when checking in, leading to a backup of service. Mind you it was around midnight, but several people were coming to check in still, even at that hour.

T
Talea Littrell
about 2 months ago

Staff was courteous to us the entire time and they facilitated us late at night with our three children. I am pregnant with one on the way :-) and I feel blessed because these people were absolutely kind and they were Christian as well to my surprise! And a wonderful woman brought us the things we needed in the evening, and a gentleman named Zion specifically was more than kind to us. He saw our little ones and he said, hang on a second and he made sure that he went and grabbed some of his own snacks and gave them to our children:-) what a wonderful place definitely worth this day for the price and the staff were actually kind hearted. I can’t say anymore. God bless you all.

S
Samantha Grob
3 months ago

We were greeted by Zion who got us checked in right away and was friendly. We went up to our room which we surprisingly was even better than the Hampton Inn. Marilyn was so sweet to us making sure we got some breakfast minutes before 9am. Tina was so pleasant as she checked is out. She had a very positive attitude and made us at home. Key employees that build a solid foundation for the hotel business. From start to finish we would come back again and again. Thank you!!

D
Don
4 months ago

Tina at the front desk has amazing customer service. She asked about my stay, listened to my concerns and made me feel better. Although the problem that existed with the room was not her fault, she still made accommodations. This is true leadership and compassion. She could show many how to properly tend to customers. Thank you so much Tina. Keep being the person that you are. You inspire me to keep going as well.

K
Kaitlynn Coon
5 months ago

Do not stay here. Absolutely disgusting room conditions! The floors to our room had caked on food, there was hair and dirt everywhere, and the sheets had stains. The floor is coming apart everywhere and the bedding was pilling. We walked in and immediately walked right back out. The manager tried to assure us that “not every room is like that”, but the lobby counter had caked on food, the elevator looks like it’s never been swept, and the whole hotel smells like mildew. If these are the areas we can see, imagine how filthy it is behind the scenes.

S
Stina C
5 months ago

This hotel was nasty. My room was dirty, and we checked in so late that we got into our Pjs and went to sleep when I woke up in the morning, I could see the shower was dirty, and had so much hair from the previous stay, the floor had not been mopped in weeks. as you can see from my photo that was just a towel and water. When I went to tell the front desk, he didn't even look at me he said thanks for letting me know. No apologies or anything. I tried to reach out to Priceline, and they were no help. I will never stay here again! The breakfast was okay, my son liked it so, I guess that's something.

S
Sudha Patel
6 months ago

Fantastic experience overall. The rooms are awesome and recently renovated, giving a fresh and modern feel. Breakfast was delicious with plenty of options for everyone. The staff and management were extremely friendly and professional. Great place to stay.

R
raju patel
6 months ago

This hotel exceeded my expectations. The room looked brand new and was very comfortable. Breakfast was amazing, with a wide variety of tasty options. The staff and management were welcoming, polite, and always ready to help. Highly recommended!

P
Paul Gorish
6 months ago

Charlotte, the breakfast lady at this hotel, absolutely made our morning. She was warm, welcoming, and genuinely happy to be there it felt like being greeted by family. She kept everything stocked, clean, and made sure everyone was taken care of with a smile. Her positive attitude set the tone for the whole day. Employees like Charlotte are the reason people come back. She’s truly a gem!! give her a raise!!

S
sharla bridges
7 months ago

I would not recommend this hotel to anyone at all. It smelled terrible. The room was not cleaned properly. A copy of someone else's driver's license was on the counter when I checked in. The bed looked like someone had been sitting on it. The people across the hall from me where sooooo loud it was ridiculous. I asked for a receipt and was informed it would only show what I paid right then, but would not include a breakdown. There was a 100 deposit required. The receipt was never provided. I left after trying to stay for an hour. I will never return to this location again.

Map

Property Address
7315 Smith Corners Blvd
Charlotte
Property Contact
980-771-1197