My entire check-in experience and stay were outstanding from beginning to end. I would especially like to recognize Mr. Orlando for the exceptional customer service he provided. He took the time to listen to my needs and worked diligently to ensure that I was placed in a room that would properly accommodate me. Due to a concert in the area, the hotel was extremely busy and room availability was limited, which made the situation more challenging. However, rather than simply telling me there was nothing that could be done, Mr. Orlando took ownership of the issue and involved the manager, Mrs. Pitts, to help find a solution. Together, Mr. Orlando and Mrs. Pitts went above and beyond to resolve my room situation. Their professionalism, patience, and genuine desire to make sure I had a comfortable stay did not go unnoticed. It is rare to encounter a team so committed to guest satisfaction, and I truly appreciate the effort they put forth on my behalf. I would also like to give a special shout-out to Monique and Deasha for their outstanding customer service. During my stay, I purchased several snacks from the hotel store and then asked if I could have a bottle of water. I only made the request because, in my experience, many Marriott locations have graciously provided complimentary bottled water, and it has become something I’ve come to appreciate as a loyal guest. Unfortunately, during the busy Usher and Chris Brown concert weekend, the front desk associate I initially asked seemed somewhat dismissive and declined my request in a manner that felt less than welcoming. While the cost of a bottle of water was never the issue, it was more about the principle of hospitality and the guest experience. Thankfully, when I later encountered Monique and Deasha, they demonstrated exactly what great customer service looks like. They were friendly, understanding, and more than willing to assist. Their kindness and willingness to make a small gesture left a lasting impression and turned what could have been a negative experience into a positive one. I would also like to thank NaKiya for her outstanding hospitality. She was incredibly pleasant and helpful when assisting me with adding my fiancée to my reservation. What really stood out was her genuine excitement when she learned that my fiancée would be joining me. NaKiya shared that she "loves love," and her sincerity made the interaction feel very personal and special. When my fiancée arrived, NaKiya welcomed her with the same warmth and kindness she had shown me. She made us both feel comfortable, valued, and right at home. Her positive attitude and genuine care for guests created a memorable experience that added an extra touch of joy to our stay. Thank you, NaKiya, for your exceptional customer service and for making us feel so welcomed. Aside from that minor interaction, my stay was absolutely phenomenal. The level of care, professionalism, and hospitality shown by Mr. Orlando, Mrs. Pitts, Monique, NaKiya, and Deasha made my visit memorable and enjoyable. They are excellent representatives of the Marriott brand, and I am grateful for the exceptional service I received throughout my stay. Thank you all for making me feel valued as a guest and for ensuring I had such a wonderful experience.

We have stayed in Residence Inn Charlotte Uptown twice (both times with our young kids). It has been a great experience both times. The large parking deck that connects to the hotel is very convenient. The rooms are spacious. I like it has the option to have a separate room for us to sleep in while our kids sleep on the pull out in the living room. I love it has a kitchen in it as well. The continental breakfast was wonderful. Shirley and Elizabeth (breakfast staff) were very sweet, friendly, and they made sure the whole hot breakfast remained fully stocked. I love the convenience of the hotel. We went to a Charlotte Knights baseball game, and it is right across the street. We also walked to the Children’s Museum (Discovery Place). There’s a lot of restaurants within walking distance. The park across the street is known for crime, so I recommend being back at the hotel before 11 pm at night. There is a heavy police presence at the park, which helps.

My name is Tony White. I traveled to Charlotte from Columbia SC. It was a very pleasant experience upon arriving at Residence Inn Uptown. The front desk was both knowledgeable and professional, and quite courteous. My room was ready , and clean upon checkin . But what really impressed me, was the high level of service that we received in the restaurant, the bartenders and waitstaff were exceptional, There was music playing outside and inside as we were preparing for the Chris Brown and Usher concert. I was able to speak with restaurant manager, CHRIS, and spoke with Asst. Gen. Mgr ( Alex) and mention the high level of service , that me and my wife received from this property. I will encourage my friends to stay at this hotel when they come out for Panthers game or any other entertainment scheduled at Bank Of America Stadium. Keep up the good work. We will return soon. ? Tony & Loretta White Professional Entertainment Group

I loved this location from the moment I entered the room. It's a studio setting with tall fridge, microwave, dishes, drinking glasses, sofa, counter top stools to eat at the counter. My room had a single king bed. The only thing that this hotel is that it's on the 14th floor and shares a space with AC hotel which is on the 5th floor. They also share the amenities like gym with them. They do offer parking. Great stay. I have no complaints. Spacious bathroom alot of counter top space. Roomy shower. Plenty of mirrors and lighting. The cost was worth it. Would book again. It's also in the downtown/u ptown area near train, bus, epic center, spectrum stadium and alot of restaurants all walking distance. The front door was missing a price of the door sweeper that keep outside things from entering the room.

I've had the pleasure of staying here, a 2nd time now, at this hotel. Both times, service was immaculate, attendants were always super friendly both times. They offer free hot breakfast in the mornings and parking on site. You do have to pay the parking in the parking deck for a fee. The cleanliness was wonderful, it always smells so nice when you enter the building. Ladies at the bar was also very sweet on our 2nd visit here. If you are in town for an event, consider staying here you want be disappointed, thanks for having us!

I almost didn't stay here because of the negative reviews on Google and Marriott's site. I'm so glad I ignored them! Kiya (who checked us in and out) was EXCELLENT. We arrived about 1:30PM. Kiya greeted me with a beautiful smile. As I figured, the room was not ready yet since the hotel was full. She estimated around an hour's wait, then offered the ground floor areas to comfortably wait in and also explained procedures for parking on the hotel side in the parking garage until check-in. That was nice as we could walk around without carting our luggage with us. When we returned at 2:30, the room was ready. Kiya shared information on the restaurant/bar hours, internet access, the parking placard, directions to the elevator, to let her know if we needed anything and thanked me for being a Bonvoy member. We loved our spacious king suite (special rate booked through Bonvoy member phone reservations) especially the large bathroom and walk-in shower. All areas were well lit. We found the living area TV inoperative. There were several dangling cords in the back. When I reported this to Kiya, she had maintenance to our room immediately! It was as we suspected. Previous guest apparently disconnected to hook up their game sets. The location of the hotel is excellent for baseball and football with the Charlotte Knights Truist Ballpark (photos 3 & 4 -- hotel faces 1st base) across the street on one side and Carolina Panthers stadium on the other side (photos 5 & 6). The streets in the area are treelined. The only negative was out of the hotel's control and also on several reviews are the street noises during the night. It sounded like cars were drag racing in the multi-level parking lot across from the hotel. It happened twice well into the night. Kiya made a note of this on checkout and Guest Services Manager Lakisha Pitts followed up with me.

I had the absolute pleasure of staying at the Residence Inn by Marriott Charlotte Uptown, and I can honestly say it was one of the best hotel experiences I’ve had. From the moment I arrived, the entire staff made me feel welcomed, valued, and truly taken care of. A special thank you to Alex, the hotel manager, who was incredibly professional, informative, and truly exceptional. His attention to detail and commitment to guest experience made my very first stay here absolutely amazing. He sets the tone for what top-notch hospitality should look like. Attiah, the bartender, is such a sweetheart and an absolute pleasure to talk with. Her warm personality and genuine kindness made every visit to the bar feel like catching up with a friend. Willie, the cook, deserves recognition for consistently preparing my food with the highest level of quality and care. You can truly taste the pride he puts into his work. At the front desk, Monica greeted guests with the brightest smile and provided great information about the local area along with other helpful tips. She was such a pleasure to speak with. Shamirra and the rest of the front desk team were also absolutely wonderful—always accommodating, pleasant, and eager to help with anything needed. The breakfast staff did a phenomenal job every morning keeping everything fresh, hot, clean, and fully stocked. It made starting the day effortless and enjoyable. And to the housekeeping team—even though I wish I remembered all of your names—thank you for keeping everything spotless and comfortable throughout my stay. This location truly goes above and beyond when it comes to hospitality. The entire team made my stay memorable, and I will absolutely make this my go-to hotel every time I visit Charlotte. Highly recommend this property to anyone looking for outstanding service and a welcoming atmosphere. ??????????

The recent ice storm prediction made me think about checking the family in to weather the storm. I made a great decision to stay at this location! Parked our cars in the parking deck and checked in a 10th floor suite. Took my 2 and 4 year old grandsons ... and our stay felt like a mini vacation! The breakfast was just as good as any other Residence Inn that I have stayed ... and I am lifetime Platinum so I have stayed at many ... The staff treated us like we were royalty. Since the storm prediction didn't result to be quite as serious as it could have been we only stayed a few nights ... My grandson said he wanted to stay 15 more nights! There were lots of choices of nearby restaurants and the boys chose pizza but my daughter and wife made other great choices and I walked and got takeouts with little effort. Next big ice storm prediction for the Charlotte area and we will return!

I came stayed here for a month. This hotel is the best with accommodation. Everytime I needed extra towels or an item for my room, they brought it right away. The room was super clean and bed was comfortable. Front desk and all the staff was very welcoming and help me the whole time I was there. Highly recommend!!!

Came to town for a playoff game at the stadium and just had extraordary service from a management team that went way beyond what you usually expect. First, Amy, the manager, sent out a very detailed and useful email about avoiding street closures, including what address to put into your GPS to get to the closest garage. Second, I lost my drivers license, and had no idea where so didn't even tell the hotel. A week later, it showed up in the mail. Much appreciated on all fronts!