We were very pleased with our stay at this facility. The receptionist was extremely courteous and helpful as were the other staff whom we had interaction with. The breakfast could have had a bit more variety but it was adequate. Overall a very nice place.

Location was great. The cleanliness of my room- not so much. I arrived to grease splatters on the side of the refrigerator. The top was covered in grease and dust as well. I had to scrub stuck on food from a pot and broiler pan before I could use them because they had not been washed. There were dirty clothes in the top of the closet left behind by the previous guest, I assume. I notified the front desk when we first checked in and received a promise that someone would come up and take care of things right away. They never came. The next day, I alerted the front desk again with the promise that someone would take care of it. Again, they never came. I gave it one last try. This time I was assured that the Manager had been notified and promised to take care of this matter right away. Need I say how this ended? Upon checkout, I let them know that I was not happy about the inaction to address my complaints. Response: The manager was aware and promised to take care of this matter right away. I apologize. Residence Inn is my go-to when I travel because of the size of the rooms and it usually doesn’t disappoint. If there is an issue, it is always resolved. I do not know what happened this time but I am truly disappointed. Btw… this is also the first time I have stayed at a Residence Inn where they did not have good breakfast, especially waffles. Luckily, Cracker Barrel was close.

Hi Ellen, My stay at the Residence Inn was okay, but I don't feel the experience justified the price. I was charged over $260 for one night, which felt excessive given the quality of the amenities and service. My biggest concern was how the hotel handled my support animal. When I checked in on 7/4, I informed the front desk associate that I had a support dog for my disability and explained that there was no option to indicate this during booking. I also offered to provide documentation if needed, and he told me everything was fine. Later, he happened to come outside and see me with my dog. Although accurate, he made the assumption that my dog was an ESA instead of a service dog and later added the $100 pet fee to my bill without mentioning it. He did not take any time or consideration to explain the hotel's ESA policy or even ask me for clarification regarding the type of support my dog provided. I only learned about the charge the following morning after speaking with another front desk associate, Greg. While I understand North Carolina law does not require hotels to waive pet fees for ESAs, I would have appreciated the policy being explained before the charge was applied. The lack of communication was far more frustrating than the fee itself. I've stayed at Hilton, Hyatt, Holiday Inn, and other hotels in Charlotte without encountering these issues or fees for my ESA. $100 per night for a pet is also a significantly and unnecessarily high amount. The rest of the stay also fell short of expectations. Breakfast was limited and for a short three-hour timeframe, with only a few dried eggs, a sausage, and sugary cereals left by the time I arrived. Fresh, healthier options would have been appreciated. The pool was closed due to an incident, the lobby and common areas lacked air conditioning, and although my room stayed cool, the AC unit shook loudly throughout the night and repeatedly interrupted my sleep. Overall, this hotel charges premium prices, but the amenities, communication, and hospitality did not reflect that level of value. Unfortunately, I don't feel this stay was worth the cost, and I would not recommend this property.

On July 4, 2026 my A/C went out so I decided to get a hotel with my dog. I called this hotel and they had a king suite available so I took it. The price was a bit high, but the suite was nice! The bedroom was spacious and had everything I needed. I liked that the bedroom door closed so I didn’t hear a lot of hall noise. I left my house pretty quick as it was 82 in my house, forgetting a brush, toothbrush and toothpaste and the kind guy at the front desk offered me both. I would definitely stay there again.

We stayed Memorial Day Weekend for the race. Very clean and friendly. The only problem was the trash in our room was never emptied. Also, on Monday they had a waffle maker set up and by 8:30 the lady manager took it down. She was over heard saying she was tired of people asking how to operate it so I going to take care of this. Not very good customer service on her part. If we ever make it back we will stay here again. If they recommend Above and Beyond Shuttle Service tell them no thank you the service is terrible. They need to quit recommending them.

The rooms are decent, they are clean. Not very dated and spacious. Now for the issues and believe me there are several... Housekeeping is absolutely atrocious, they will not change your sheets unless you request it. They don't do a very good job cleaning. There are still spots on my floor it looks like they just come in, refresh and then leave. The staff during the morning and the evening are fine but overnight. They have a lady that looks homeless. Walking around in slippers and a blanket wrapped around her. I genuinely thought they were being polite to a homeless person on a cold evening. Turns out she works there, and also does a ton of laundry for whatever reason. There are signs up at the desk and on the doors stating apologies restroom and has a number on it, these are up all night while the lady sits around. And breakfast sucks, the old lady in the morning is rude to no end and it is the exact same thing everyday powdered eggs and turkey sausage. The cereal with stale and the oatmeal was sticky and nasty. While the rooms are nice and the majority of the staff is polite, the fact that you have someone who looks homeless and representing your hotel during the evening and early morning hours is unacceptable. The fact that you're morning breakfast person is completely rude is also unacceptable. Fix the breakfast issues and housekeeping issues and you might actually have a decent hotel here. My company booked me for 28 nights, thankfully the job fell short so we will be checking out next week. Only 14 days of this... Cockroaches lots of them. Big ones in the hallway. Little ones in the room. Oriental beetles everywhere in the room out of the room. Pest control must not be a thing here.

When we first checked in about 4 hours ago, we checked the beds for bed bugs and found some. We immediately went down to the lobby and got a new room immediately. We got into our new room shortly after, and checked the beds again. One had one dead bug, the other was cased in. I literally just went to the bathroom and there is literal POOP on the floor. ABSOLUTELY DISGUSTED. I cannot make this up. Never again.

This place wants to be good, the people want to be good, but it’s just not. It’s not well kept or well supported. Lack of attention to detail inside and outside, but a friendly staff that seems to want to help, but lack follow through. Issues with the TV, smoke smelling room, shortage of luggage carts, scarcity of people at the front desk (waiting a long time for service, anyone to even be at the desk), appliances, cleanliness of the room, cleanliness of the property outside, elevator backups, major breakfast service backups, just not a great stay at all..

It was a good experience and I did get a goodnights sleep but the place was infested with Asian Lady Beetles. You might mistake them for lady bugs but they're more orange and include more spots. The breakfast was okay, the only good part was the cereal or waffles that you'd have to make yourself. Every-time I requested something it arrived in short time which was pleasant.

Waste of money. Had to stay here with our cheerleading team. Never again. Kids can’t swim. Lips turn purple. It’s freezing. Not only is the pool freezing but the room itself is freezing. We’ve been traveling for the last 2 months and this is by far a waste of money. All the kids loved to swim at the other hotels. This one might look nice but absolutely not fun for the kids. Will NEVER in my life stay here again. Front desk said it’s because the temperature out side. It was colder in New Jersey 2 weeks ago and the INDOOR POOL AND ROOM WAS AMAZING. Had just as many windows as this one. Front desk said it’s also because of the windows. WASTE OF MONEY