I needed to get a hotel after my flight was rebooked. Rooms were clean and fresh, staff was pleasant and helpful. The young gentleman running the shuttle to the airport was a breath of fresh air as well. Thank you!

Terrell at the front desk was so helpful and accommodating! King room was clean, comfortable, and very spacious. Airport shuttle scheduling was quick and convenient - just call the hotel and the prompt will tell you how to order one from your phone.

When we got to the room besides the bathroom the only other lights that worked were the two by the bed so it was very difficult to see your luggage. Next was the TV that did not work at all. I tried the room remote, digital remote, checked the plugs, nothing worked. Now normally a TV not working may not be a big deal but understand you are staying at an AIRPORT and there are AIRLINES flying very low and loudly outside so the TV was to help drown out the noise. Then came the fun part of 2:00 am smoke detector chirping and it did not stop the entire morning. This is the first Hilton in the hundreds I've stayed at that didn't have coffee lids OR the sleeves that go on the cup to keep from burning your hand. UNBELIEVABLE! The fact that all this happened does not bother me nearly as much as the non-caring attitude I got when I checked out. The only comment was well why did you call about the smoke detector chirping? It was 2:30 I'm the morning and the only thing worse that a chirping detector is waiting for a maintenance person to knock on the door and be right above where you and your wife are unsuccessfully trying to get a max of 4 hours sleep before an early morning flight! BTW if you are still considering staying at this dump be aware the two entrances GPS will take you in will have closed gates.

Very close to airport and provides free shuttles/transportation for most of the day. Shuttle/transportation is a bit wonky to figure out for first time guests but probably very efficient for repeat visits. They have a website to request the shuttle which shows its location sometimes. Other times like this morning, they told us shuttle every 30 minutes but then called us a Lyft which they paid for.

This is a 5 star hotel but the complimentary breakfast was terrible. The lady that was running the kitchen was so not trying to keep the food served properly. Guest were waiting patiently for service but she was acting so unconcerned. Hell the coffee pots were even empty. Hotel was very nice but grab breakfast somewhere else until the staff is up to par.

1 Star – Extremely Disappointing Check-In Experience My recent stay at Hampton Inn & Suites by Hilton Charlotte Airport (2731 Little Rock Road, Charlotte, NC) started off on a very negative note due to the behavior of the front desk associate, Tammy. Upon check-in, I attempted to use my Goldman Sachs Apple Credit Card. I was informed that the tap machine was not working, which I completely understand can happen. However, instead of handling the situation professionally, Tammy very loudly and abruptly stated she could not accept my card because it did not have numbers on the back and that she “had to have the numbers” to manually enter the $50 incidental hold. Her tone was unnecessarily loud, dismissive, and unprofessional — especially in a public lobby setting. I provided my virtual card number to resolve the issue, but the interaction continued to feel uncomfortable and disrespectful. When I calmly asked for her name, she loudly spelled it out in an exaggerated tone: “T-A-M-M-Y.” It was unnecessary and came across as intentionally confrontational. I responded that I knew how to spell, but by that point the interaction had already set the tone for a very unpleasant experience. What made it more frustrating was that her demeanor was noticeably different with other guests before me. Customer service should be consistent, respectful, and professional for everyone. Hospitality begins at the front desk. Unfortunately, this experience did not reflect the standards typically associated with the Hilton brand. I hope management addresses this, as first impressions matter. __________________________ Thank you for your response. However, directing me back to a general support link and the hotel phone number does not resolve the issue. The conduct I described requires review beyond the property level. Please confirm that this complaint has been escalated to executive or regional management and advise what corrective action and resolution will follow. I look forward to your written response.

The king size rooms are nice and spacious. There's a desk area if you have to work. The location is close to the airport making for an easy commute to the airport. Down side is there's no sound proofing, you hear every plane land as though it's inside the room and you hear every conversation in the hallway crystal clear

The good It’s right outside the airport, which makes catching flight easy. A short 5 minute shuttle ride (free from the hotel, every 30 minutes). It’s a Hampton Inn. It’s the same as every other one. The bad It’s right next to the airport so you get the jet roars as planes take off. It must be directly in the path as the noise is quite loud. There is a restaurant in the hotel next doors. That’s THE ONlY option within walking (safely) distance.

Had a very bad experience here, we have been members of Hampton Inn for a long time and love them, always treated well. But this time was completely different. I got a handicap room because my buddy is in a wheel chair, when we got there the lady said your room isn't ready and this was like 430, so we left and came back to a handicap room with a normal bathtub in it. We'll that is not the room I selected, I pick a walk in shower, so I call the desk and the only thing they had was a king room with a small shower, when I had put down I needed a roll in shower. We moved to the other room that was to small for a wheel chair but at least he could get a shower. The bed was so high and door so small, they gave the room I needed to someone else. My veteran buddy suffered with it. We had to ask for water when checking in too, as a member alway get. They need a lesson on customer service and caring for handicap people.

As a Hilton Honors member for nearly 20 years, I am extremely disappointed with the way my recent issue was handled. It seems that customer care and accountability are no longer priorities for Hilton, which is very disheartening. I had a reservation at the Hilton Charlotte Airport for five nights. Unfortunately, the hotel had multiple issues — the gym was closed, and the pool was closed. I contacted Hilton Customer Service for assistance, and after a two-hour review, your representative called me back and personally made a new reservation at another Hilton property. I was clearly assured multiple times that I would receive a full refund for the remaining four nights, as Hilton was rebooking me directly. Following the representative’s instructions, I returned the room key and checked out, trusting Hilton’s word. Two weeks later, I was told that because the original booking was made through a third party (Trivago), no refund would be issued. Had I been told this upfront, I never would have checked out. I’ve exchanged several emails with customer service and was informed I was only charged for one night — which I understand — but the four unused nights remain nonrefundable through the third party. Again, the only reason I left was because your representative explicitly told me Hilton would refund me. As a loyal Hilton Honors member for nearly two decades, as well as a vacation club member this experience has left me questioning Hilton’s commitment to its members. I trusted the information provided by your own representative, and now I am being penalized for following those instructions. I currently have a Florida trip planned in Oct I booked one night with Hilton but the other 13 days I am trying not to use them because I am so dissatisfied how they treat their customers I respectfully request that Hilton honor the refund I was promised or issue a credit for the four nights. I hope this matter can be resolved fairly and restore my confidence in Hilton. Sincerely, David Brody Hilton Honors Member