This is a 5 star hotel but the complimentary breakfast was terrible. The lady that was running the kitchen was so not trying to keep the food served properly. Guest were waiting patiently for service but she was acting so unconcerned. Hell the coffee pots were even empty. Hotel was very nice but grab breakfast somewhere else until the staff is up to par.

1 Star – Extremely Disappointing Check-In Experience My recent stay at Hampton Inn & Suites by Hilton Charlotte Airport (2731 Little Rock Road, Charlotte, NC) started off on a very negative note due to the behavior of the front desk associate, Tammy. Upon check-in, I attempted to use my Goldman Sachs Apple Credit Card. I was informed that the tap machine was not working, which I completely understand can happen. However, instead of handling the situation professionally, Tammy very loudly and abruptly stated she could not accept my card because it did not have numbers on the back and that she “had to have the numbers” to manually enter the $50 incidental hold. Her tone was unnecessarily loud, dismissive, and unprofessional — especially in a public lobby setting. I provided my virtual card number to resolve the issue, but the interaction continued to feel uncomfortable and disrespectful. When I calmly asked for her name, she loudly spelled it out in an exaggerated tone: “T-A-M-M-Y.” It was unnecessary and came across as intentionally confrontational. I responded that I knew how to spell, but by that point the interaction had already set the tone for a very unpleasant experience. What made it more frustrating was that her demeanor was noticeably different with other guests before me. Customer service should be consistent, respectful, and professional for everyone. Hospitality begins at the front desk. Unfortunately, this experience did not reflect the standards typically associated with the Hilton brand. I hope management addresses this, as first impressions matter. __________________________ Thank you for your response. However, directing me back to a general support link and the hotel phone number does not resolve the issue. The conduct I described requires review beyond the property level. Please confirm that this complaint has been escalated to executive or regional management and advise what corrective action and resolution will follow. I look forward to your written response.

The king size rooms are nice and spacious. There's a desk area if you have to work. The location is close to the airport making for an easy commute to the airport. Down side is there's no sound proofing, you hear every plane land as though it's inside the room and you hear every conversation in the hallway crystal clear

The good It’s right outside the airport, which makes catching flight easy. A short 5 minute shuttle ride (free from the hotel, every 30 minutes). It’s a Hampton Inn. It’s the same as every other one. The bad It’s right next to the airport so you get the jet roars as planes take off. It must be directly in the path as the noise is quite loud. There is a restaurant in the hotel next doors. That’s THE ONlY option within walking (safely) distance.

Had a very bad experience here, we have been members of Hampton Inn for a long time and love them, always treated well. But this time was completely different. I got a handicap room because my buddy is in a wheel chair, when we got there the lady said your room isn't ready and this was like 430, so we left and came back to a handicap room with a normal bathtub in it. We'll that is not the room I selected, I pick a walk in shower, so I call the desk and the only thing they had was a king room with a small shower, when I had put down I needed a roll in shower. We moved to the other room that was to small for a wheel chair but at least he could get a shower. The bed was so high and door so small, they gave the room I needed to someone else. My veteran buddy suffered with it. We had to ask for water when checking in too, as a member alway get. They need a lesson on customer service and caring for handicap people.

As a Hilton Honors member for nearly 20 years, I am extremely disappointed with the way my recent issue was handled. It seems that customer care and accountability are no longer priorities for Hilton, which is very disheartening. I had a reservation at the Hilton Charlotte Airport for five nights. Unfortunately, the hotel had multiple issues — the gym was closed, and the pool was closed. I contacted Hilton Customer Service for assistance, and after a two-hour review, your representative called me back and personally made a new reservation at another Hilton property. I was clearly assured multiple times that I would receive a full refund for the remaining four nights, as Hilton was rebooking me directly. Following the representative’s instructions, I returned the room key and checked out, trusting Hilton’s word. Two weeks later, I was told that because the original booking was made through a third party (Trivago), no refund would be issued. Had I been told this upfront, I never would have checked out. I’ve exchanged several emails with customer service and was informed I was only charged for one night — which I understand — but the four unused nights remain nonrefundable through the third party. Again, the only reason I left was because your representative explicitly told me Hilton would refund me. As a loyal Hilton Honors member for nearly two decades, as well as a vacation club member this experience has left me questioning Hilton’s commitment to its members. I trusted the information provided by your own representative, and now I am being penalized for following those instructions. I currently have a Florida trip planned in Oct I booked one night with Hilton but the other 13 days I am trying not to use them because I am so dissatisfied how they treat their customers I respectfully request that Hilton honor the refund I was promised or issue a credit for the four nights. I hope this matter can be resolved fairly and restore my confidence in Hilton. Sincerely, David Brody Hilton Honors Member

My flight back home was cancelled after waiting many hours and I needed a place to stay the night. This hotel was perfect. Everything in the room was brand new and very very clean. The staff was so wonderful and caring. There is a shuttle to take you to the airport the next day. This is the best airport hotel I have ever stayed in!!

The room we had was very big and comfortable. Only bad things was there was a nasty dark stain on the carpet and you couldn't look out the windows because the bushes were too tall and blocked the view. There also was a "hidden" parking fee that we were not told about when booking the room .

Be careful! Made a booking mistake and was off by one day. My mistake not to notice at online check in, but it is in the midst of a series of short business stays. Enlisted Hilton’s help just to rebook by one day, fully expecting a higher rate. “Manager” would not relent on charging for the unoccupied night. They lost the following night’s booking, one made two weeks hence, and all other business, rocking a decade’s diamond relationship with Hilton. Good work!

YOU HAVE TO PAY TO PARK, EVEN WHEN YOU'RE PAYING TO STAY! For years, thus has been my hotel of choice for the night before and after international travel out of CLT. And I've always GLADLY paid to leave my car in their lot while I'm gone. But having to pay to park while I'm Aldo paying to stay? WRONG. Especially when there's no disclosure prior to booking.