The rooms are a little beaten up. There's broken doors, stained pillow cases. The coffee area in the lobby was missing lids and only had 4 cups. The place where the cups and lids were stored was dirty. The most important thing to consider is the airport. Air planes take off directly over the hotel. From 6 am until after midnight. So you're only going to get a few hours of sleep. Unless you're staying because of a flight delay, I would suggest staying somewhere else.

Great location and not too far from the airport. It’s very nice, quiet, comfortable, clean and there’s a convenient store next door. Staff is very friendly and nice especially Shawntay, she made sure the check in process was easy and flawless and kept checking on us.

Stayed 2 nights and would stay again. Rooms, hotel and grounds were well maintained. It appeared to be fairly newer or recently remodeled. The a/c in room 410 wasn't all that great but we didn't melt. They are actually in the process of upgrading their a/c units as it had a note on the thermostat. All the staff we encountered were friendly and courteous. The coffee was plentiful and good. Breakfast was continental and tasted fresh

I needed to get a hotel after my flight was rebooked. Rooms were clean and fresh, staff was pleasant and helpful. The young gentleman running the shuttle to the airport was a breath of fresh air as well. Thank you!

Terrell at the front desk was so helpful and accommodating! King room was clean, comfortable, and very spacious. Airport shuttle scheduling was quick and convenient - just call the hotel and the prompt will tell you how to order one from your phone.

When we got to the room besides the bathroom the only other lights that worked were the two by the bed so it was very difficult to see your luggage. Next was the TV that did not work at all. I tried the room remote, digital remote, checked the plugs, nothing worked. Now normally a TV not working may not be a big deal but understand you are staying at an AIRPORT and there are AIRLINES flying very low and loudly outside so the TV was to help drown out the noise. Then came the fun part of 2:00 am smoke detector chirping and it did not stop the entire morning. This is the first Hilton in the hundreds I've stayed at that didn't have coffee lids OR the sleeves that go on the cup to keep from burning your hand. UNBELIEVABLE! The fact that all this happened does not bother me nearly as much as the non-caring attitude I got when I checked out. The only comment was well why did you call about the smoke detector chirping? It was 2:30 I'm the morning and the only thing worse that a chirping detector is waiting for a maintenance person to knock on the door and be right above where you and your wife are unsuccessfully trying to get a max of 4 hours sleep before an early morning flight! BTW if you are still considering staying at this dump be aware the two entrances GPS will take you in will have closed gates.

Very close to airport and provides free shuttles/transportation for most of the day. Shuttle/transportation is a bit wonky to figure out for first time guests but probably very efficient for repeat visits. They have a website to request the shuttle which shows its location sometimes. Other times like this morning, they told us shuttle every 30 minutes but then called us a Lyft which they paid for.

This is a 5 star hotel but the complimentary breakfast was terrible. The lady that was running the kitchen was so not trying to keep the food served properly. Guest were waiting patiently for service but she was acting so unconcerned. Hell the coffee pots were even empty. Hotel was very nice but grab breakfast somewhere else until the staff is up to par.

1 Star – Extremely Disappointing Check-In Experience My recent stay at Hampton Inn & Suites by Hilton Charlotte Airport (2731 Little Rock Road, Charlotte, NC) started off on a very negative note due to the behavior of the front desk associate, Tammy. Upon check-in, I attempted to use my Goldman Sachs Apple Credit Card. I was informed that the tap machine was not working, which I completely understand can happen. However, instead of handling the situation professionally, Tammy very loudly and abruptly stated she could not accept my card because it did not have numbers on the back and that she “had to have the numbers” to manually enter the $50 incidental hold. Her tone was unnecessarily loud, dismissive, and unprofessional — especially in a public lobby setting. I provided my virtual card number to resolve the issue, but the interaction continued to feel uncomfortable and disrespectful. When I calmly asked for her name, she loudly spelled it out in an exaggerated tone: “T-A-M-M-Y.” It was unnecessary and came across as intentionally confrontational. I responded that I knew how to spell, but by that point the interaction had already set the tone for a very unpleasant experience. What made it more frustrating was that her demeanor was noticeably different with other guests before me. Customer service should be consistent, respectful, and professional for everyone. Hospitality begins at the front desk. Unfortunately, this experience did not reflect the standards typically associated with the Hilton brand. I hope management addresses this, as first impressions matter. __________________________ Thank you for your response. However, directing me back to a general support link and the hotel phone number does not resolve the issue. The conduct I described requires review beyond the property level. Please confirm that this complaint has been escalated to executive or regional management and advise what corrective action and resolution will follow. I look forward to your written response.

The king size rooms are nice and spacious. There's a desk area if you have to work. The location is close to the airport making for an easy commute to the airport. Down side is there's no sound proofing, you hear every plane land as though it's inside the room and you hear every conversation in the hallway crystal clear